12 Replies Latest reply on Feb 15, 2013 4:18 PM by chris.campbell

    Flashplayer 11.6 installation problems

    director142

      hello, yesterday while using firefox 18.0.2 i have noticed that flash player wasn't installed and i didn't have any plugins installed anymore.(i had the basic plugins such as java,flash player,and quicktime.) and i tried re-installing the plugins and browser. Niether of them worked but only 1 plugin was succesfully installed java. although flash player coudn't be installed on my computer(os:mac version:10.6.8). i tried installing other browsers like chrome and it did work because flash player was already built-in the browser. the main problem is that i can't manually or automatically install the latest version of flash player either it says installation failed or installation error and under it would say get support. I tried go following the steps to install flash player like remove it and installing it again but it didn't work. im frustrated that it doesn't work with firefox because all my important documents and saved passwords are in the browser. please help.

       

       

      Screen shot 2013-02-14 at 4.28.47 PM.png

        • 1. Re: Flashplayer 11.6 installation problems
          chris.campbell Adobe Employee

          First I'd recommend rebooting if you haven't already done so.  Second, take a look in your /Library/Internet Plug-ins folder to see if you have a file named Flash Player.plugin.  If so, try deleting it manually then installing again.  If that fails, go into the Console application and type "flash" in the "All Messages" section and copy/paste the contents to a reply.  In addition, there's a log named "FlashPlayerInstallManager.log" under ~/Library/Logs in Console, please copy/paste that content too.

           

          Thanks,

          Chris

          1 person found this helpful
          • 2. Re: Flashplayer 11.6 installation problems
            director142 Level 1

            Process:         FPInstallHelper [796]

            Path:            /private/var/folders/Vg/Vg2n6qEeEI8CWVzlnERXTU+++TM/-Tmp-/FPInstallHelper

            Identifier:      FPInstallHelper

            Version:         ??? (???)

            Code Type:       X86 (Native)

            Parent Process:  Adobe Flash Player Install Manager [781]

             

             

            Date/Time:       2013-02-14 17:05:02.030 -0500

            OS Version:      Mac OS X 10.6.8 (10K549)

            Report Version:  6

             

             

            Exception Type:  EXC_BREAKPOINT (SIGTRAP)

            Exception Codes: 0x0000000000000002, 0x0000000000000000

            Crashed Thread:  0  Dispatch queue: com.apple.main-thread

             

             

            Application Specific Information:

            *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'launch path not accessible'

            *** Call stack at first throw:

            (

                      0   CoreFoundation                      0x913166ca __raiseError + 410

                      1   libobjc.A.dylib                     0x94c715a9 objc_exception_throw + 56

                      2   CoreFoundation                      0x913163f8 +[NSException raise:format:arguments:] + 136

                      3   CoreFoundation                      0x9131636a +[NSException raise:format:] + 58

                      4   Foundation                          0x973e8795 -[NSConcreteTask launchWithDictionary:] + 487

                      5   Foundation                          0x97426581 +[NSTask launchedTaskWithLaunchPath:arguments:] + 251

                      6   FPInstallHelper                     0x00001b58 PerformMain + 374

                      7   FPInstallHelper                     0x00001d2a main + 80

                      8   FPInstallHelper                     0x000019d9 start + 53

            )

             

             

             

            Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

            0   com.apple.CoreFoundation                0x91361a37 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7

            1   libobjc.A.dylib                         0x94c715a9 objc_exception_throw + 56

            2   com.apple.CoreFoundation                0x913163f8 +[NSException raise:format:arguments:] + 136

            3   com.apple.CoreFoundation                0x9131636a +[NSException raise:format:] + 58

            4   com.apple.Foundation                    0x973e8795 -[NSConcreteTask launchWithDictionary:] + 487

            5   com.apple.Foundation                    0x97426581 +[NSTask launchedTaskWithLaunchPath:arguments:] + 251

            6   FPInstallHelper                         0x00001b58 PerformMain + 374

            7   FPInstallHelper                         0x00001d2a main + 80

            8   FPInstallHelper                         0x000019d9 start + 53

             

             

            Thread 1:  Dispatch queue: com.apple.libdispatch-manager

            0   libSystem.B.dylib                       0x97927382 kevent + 10

            1   libSystem.B.dylib                       0x97927a9c _dispatch_mgr_invoke + 215

            2   libSystem.B.dylib                       0x97926f59 _dispatch_queue_invoke + 163

            3   libSystem.B.dylib                       0x97926cfe _dispatch_worker_thread2 + 240

            4   libSystem.B.dylib                       0x97926781 _pthread_wqthread + 390

            5   libSystem.B.dylib                       0x979265c6 start_wqthread + 30

             

             

            Thread 2:

            0   libSystem.B.dylib                       0x97926412 __workq_kernreturn + 10

            1   libSystem.B.dylib                       0x979269a8 _pthread_wqthread + 941

            2   libSystem.B.dylib                       0x979265c6 start_wqthread + 30

             

             

            Thread 3:

            0   libSystem.B.dylib                       0x97926412 __workq_kernreturn + 10

            1   libSystem.B.dylib                       0x979269a8 _pthread_wqthread + 941

            2   libSystem.B.dylib                       0x979265c6 start_wqthread + 30

             

             

            Thread 0 crashed with X86 Thread State (32-bit):

              eax: 0x00000000  ebx: 0x94c71585  ecx: 0xa0971540  edx: 0x0000003b

              edi: 0xa0525ab0  esi: 0x00400550  ebp: 0xbffff7e8  esp: 0xbffff7d0

               ss: 0x0000001f  efl: 0x00000282  eip: 0x91361a37   cs: 0x00000017

               ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037

              cr2: 0x00041000

             

             

            Binary Images:

                0x1000 -     0x1ff7 +FPInstallHelper ??? (???) <EE048E97-7905-A7BB-1E32-B1F0A334C28E> /var/folders/Vg/Vg2n6qEeEI8CWVzlnERXTU+++TM/-Tmp-/FPInstallHelper

            0x8fe00000 - 0x8fe4163b  dyld 132.1 (???) <4CDE4F04-0DD6-224E-ACE5-3C06E169A801> /usr/lib/dyld

            0x900f9000 - 0x90196fe3  com.apple.LaunchServices 362.3 (362.3) <15B47388-16C8-97DA-EEBB-1709E136169E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices

            0x90c02000 - 0x90c82feb  com.apple.SearchKit 1.3.0 (1.3.0) <9E18AEA5-F4B4-8BE5-EEA9-818FC4F46FD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit

            0x91242000 - 0x913bdfe7  com.apple.CoreFoundation 6.6.6 (550.44) <F88C95CD-1264-782D-A1F5-204739847E93> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

            0x9242a000 - 0x92452ff7  libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <E761F29A-328B-29D9-3DF0-023F2C21E500> /usr/lib/libxslt.1.dylib

            0x92453000 - 0x92461fe7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib

            0x927dc000 - 0x9280fff7  com.apple.AE 496.5 (496.5) <BF9673D5-2419-7120-26A3-83D264C75222> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE

            0x92810000 - 0x9286dff7  com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

            0x928e9000 - 0x929e9fe7  libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <BE7FCD73-03B5-25A4-FCA4-D4980F1488D6> /usr/lib/libxml2.2.dylib

            0x93107000 - 0x9311bfe7  libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib

            0x93235000 - 0x93242ff7  com.apple.NetFS 3.2.2 (3.2.2) <DDC9C397-C35F-8D7A-BB24-3D1B42FA5FAB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

            0x9371d000 - 0x937e8fef  com.apple.CoreServices.OSServices 359.2 (359.2) <7C16D9C8-6F41-5754-17F7-2659D9DD9579> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices

            0x9387c000 - 0x938b9ff7  com.apple.SystemConfiguration 1.10.8 (1.10.2) <50E4D49B-4F61-446F-1C21-1B2BA814713D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration

            0x938c1000 - 0x9397afe7  libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib

            0x93a03000 - 0x93aaffe7  com.apple.CFNetwork 454.12.4 (454.12.4) <DEDCD006-389F-967F-3405-EDF541F406D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork

            0x93b2a000 - 0x93b94fe7  libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib

            0x93e02000 - 0x93e46fe7  com.apple.Metadata 10.6.3 (507.15) <74F05E64-2A68-BA10-CCD4-128D164E5A0F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata

            0x93f49000 - 0x940cbfe7  libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <50A70082-F800-93D8-1A7C-C95AAB1F352C> /usr/lib/libicucore.A.dylib

            0x940d3000 - 0x94339ff7  com.apple.security 6.1.2 (55002) <3FA54D69-5476-78DD-0AFC-D6697263890E> /System/Library/Frameworks/Security.framework/Versions/A/Security

            0x94375000 - 0x9439bffb  com.apple.DictionaryServices 1.1.2 (1.1.2) <43E1D565-6E01-3681-F2E5-72AE4C3A097A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices

            0x94c67000 - 0x94d14fe7  libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib

            0x953a0000 - 0x956c0ff3  com.apple.CoreServices.CarbonCore 861.39 (861.39) <5C59805C-AF39-9010-B8B5-D673C9C38538> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore

            0x95b92000 - 0x95bd8ff7  libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib

            0x966cb000 - 0x966cbff7  com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

            0x966cc000 - 0x966cffe7  libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib

            0x9705f000 - 0x9706bff7  libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib

            0x97380000 - 0x975f1fef  com.apple.Foundation 6.6.8 (751.63) <69B3441C-B196-F2AD-07F8-D8DD24E4CD8C> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

            0x97679000 - 0x97682ff7  com.apple.DiskArbitration 2.3 (2.3) <E9C40767-DA6A-6CCB-8B00-2D5706753000> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

            0x97900000 - 0x97aa7ff7  libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

            0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

            • 3. Re: Flashplayer 11.6 installation problems
              jeromiec83223024 Adobe Employee

              Moved to Installing Flash Player, so we can get more eyeballs with the right expertise looking at this thread.

               

              Can you provide some clarity on:

               

              a.) whether or not you rebooted and manually uninstalled using Chris's instructions above

               

              and if so,

               

              b.) what steps you took before encountering the crash?

               

              Something is definitely wonky -- it seems like you ran the installer, it unpacked everything it needs to run in a temporary directory, then the directory went away before it could actually be used:

               

              Application Specific Information:

              *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'launch path not accessible'

               

              I'm not really sure what that's about.  Some of the smaller, more obscure security software packages occasionally block Flash Player installers, but I'm not aware of any active problems at the moment.  Just including it here in case it might ring a bell for you.

              • 4. Re: Flashplayer 11.6 installation problems
                chris.campbell Adobe Employee

                I suspect we might be running into permission issues with the temp folder.  Could you also try repairing permissions on your system volume to see if that makes a difference?

                 

                http://support.apple.com/kb/ht1452

                • 5. Re: Flashplayer 11.6 installation problems
                  director142 Level 1

                  if you mean by restarting and shutting down my computer i already did that it didn't solve the problem

                   

                  the steps i took to encounter the crash is simple, every time i try to install flash player it does't work and gives me an installation failed error. therefore i cannot get flash player on firefox.

                  • 6. Re: Flashplayer 11.6 installation problems
                    director142 Level 1

                    alright repairing permissions for all disks and hard drives.should i post the logs & history of the disk utility? i have it copied just incase.

                    • 7. Re: Flashplayer 11.6 installation problems
                      director142 Level 1

                      ok i just finished repair permissions... umm it didn't actually repair much... when i tried installing it stopped up to 21% usually it stops at 3% or under. should i also try putting the mac osx installation disk to revert the computer to its factory settings?

                      • 8. Re: Flashplayer 11.6 installation problems
                        chris.campbell Adobe Employee

                        Before you take that step, would you be willing to do a quick desktop sharing session with me so I can try a couple things on your system?  If this works for you, please send email to ccampbel@adobe.com.

                         

                        Thanks,

                        Chris

                        • 9. Re: Flashplayer 11.6 installation problems
                          unknown243

                          more bad news, after repairing permissions, i cannot see any videos on youtube but im able to hear them same goes for games.... this is very odd also i had to change my screen name for some reason!?!? its not director142 anymore...

                          • 10. Re: Flashplayer 11.6 installation problems
                            unknown243 Level 1

                            GOOD NEWS i finally managed to install flash player!!!:D im so happy now i didn't had to restart everything to my factory settings. i had to repair permissions on my disk and re-install snow leopard. so it was indeed a permission problem thanks for all the help guys and keep up the good work!

                             

                             

                             

                            Screen shot 2013-02-15 at 5.02.26 PM.png

                            • 11. Re: Flashplayer 11.6 installation problems
                              unknown243 Level 1

                              would someone care to put this forum as a solved issue because i cannot access the forum since i had to change my screen name to something else. thank you

                              • 12. Re: Flashplayer 11.6 installation problems
                                chris.campbell Adobe Employee

                                Will do and thanks for letting us know!  Sorry you had to go through all of that but it sounds like it was probably worth while.

                                 

                                Chris