3 Replies Latest reply on Feb 18, 2013 8:37 AM by Jim_Simon

    No Playback in Premiere PRO CS6




      My new machine was delivered this week: a Dell Precision T5600 with a souped-up NVIDIA Quadro 6000 video card and the latest Adobe Productio Premium suite.


      I gathered all of my latest video porjects and got ready to rock-and-roll with the new setup but sadly, I'm having nothing but troubles.

      I get my sequence all ready and press play to see what's happening in the Program Monitor and everything works great for about 5 seconds then freezes. If I press play again nothing happens either in the program monitor or the source monitor. Nothing at all. The buttons switch from "play" to "stop" icons but nothing actually happens.


      After two days on the phone with Adobe techs, I've done an end-run around my video card and switched back to standard VGA graphics. Now the video plays fine, but I have no audio.


      Long-story-short, Adobe techs are having trouble seeing the problem, so I' back to editing on my crummy laptop with outdated gear, and have a $4000 video rendering paperweight.


      If anybody here in the community has a suggestion I'm all ears. Incredibly frustrated at the moment.



        • 1. Re: No Playback in Premiere PRO CS6
          shooternz Level 6

          What Audio card are you using?


          Try disabling  the driver for it and use the onboard audio

          • 2. Re: No Playback in Premiere PRO CS6
            the_wine_snob Level 9



            Welcome to the forum.


            For the video portion of the issue, what is the version and date of your installed nVidia Quadro driver. It is likely that Del set your system up with a "master install disc," and the video driver is out of date. If so, download and install the latest from the nVidia site for your Quadro and your OS.


            If it IS the latest, then I do not know the next step in troubleshooting what should be a great machine.


            Good luck,



            • 3. Re: No Playback in Premiere PRO CS6
              Jim_Simon Level 8

              My first thought is that with any pre-built computer, the very first thing you should do is wipe the System drive and reinstall Windows from scratch, and then only the software you need for editing.


              Purchased computers almost always come with a lot of crapware than you don't need, that could be interfering with the proper functioning of Adobe software.  So, it's best to start fresh.