5 Replies Latest reply on Feb 18, 2013 2:57 PM by isaronk

    problem installing Adobe Digital Editions 2.0

    isaronk

      I can't download/install Adobe Digital Editions 2.0 to use new Kobo e-reader; I get a pop-up flag to "notify Microsoft about the error".  Is it just me and my Lenovo PC, or are others having this problem?  Was able to download ADE 1.7 but thereafter I'm not able to connect/synchonize any e-book downloaded on my PC to the Kobo e-reader.  Is there a patch to help facilitate proper installation of ADE 2.0?

        • 1. Re: problem installing Adobe Digital Editions 2.0
          Arpit Kapoor Adobe Employee

          What exactly happens when you try to install ADE 2.0? If possible, please attach the error screenshot.

           

          Step by Step Instructions for installing ADE :

           

          http://library.ellibs.com/help/ade-installation

           

          http://www.youtube.com/watch?v=62h05izDw3M

          1 person found this helpful
          • 2. Re: problem installing Adobe Digital Editions 2.0
            Arpit Kapoor Adobe Employee

            [Moved the discussion to Adobe Digital Editions Forum]

            1 person found this helpful
            • 3. Re: problem installing Adobe Digital Editions 2.0
              isaronk Level 1

              Thanks for reply....after going through the protocol steps of downloading ADE 2.0 (using link for Windows from Adobe website) and accepting terms of agreement, etc....this is what pops up:

               

              "ADE 2.0 has encountered a problem and needs to close." 

              (then further down in the pop-up it says)

              "Please tell Microsoft about this problem" (by clicking on tab 'send error report' or "don't send")

               

              I've been able to download and install ADE 1.7, but apparently that version does not synchronize or interface with my Kobo Mini e-reader......

               

              Last question/comment:  When I try to connect the e-reader to my PC via the USB cable that came with the e-reader, the following full screen message shows on the e-reader:  "charged and connected". But there is no way to move out of that screen other than to unplug the USB cable... would that suggest a faulty Kobo e-reader?

              • 4. Re: problem installing Adobe Digital Editions 2.0
                sjpt Level 4

                I'm not sure about the Kobo, but many ereaders show similar messages when connected.  While they are connected you cannot do anything on the reader directly,  you can only do things via the PC.  (Most cameras seem to work that way as well.)  So probably the Kobo is working correctly.

                 

                What should happen is that while that message is showing on the Kobo, the Kobo shows up in Library view on ADE.

                Should be ok with v1.7.2 or v2.0; but v2.0 has lots of bugs that can stop it installing properly or working properly if you do once get it installed.

                 

                When the Kobo is plugged in and showing that message:

                1. Does it show up as a device on your ADE 1.7.2?
                2. Does it show up as a device on Windows Explorer?

                 

                What OS are you on?  ADE2.0 has issues with XP and Vista: see http://helpx.adobe.com/digital-editions/kb/installing-digital-editions-20-windows.html

                for more information.

                1 person found this helpful
                • 5. Re: problem installing Adobe Digital Editions 2.0
                  isaronk Level 1

                  many ereaders show similar messages when connected.  While they are connected you cannot do anything on the reader directly,  you can only do things via the PC.  (Most cameras seem to work that way as well.)  So probably the Kobo is working correctly.

                  Right now, I can't even get the e-book that was downloaded on ADE 1.7 to register on the Kobo via my PC, nevermind via Wi-Fi.

                   

                  ADE 2.0 has issues with XP and Vista: see http://helpx.adobe.com/digital-editions/kb/installing-digital-editions -20-windows.html

                  I'm going to upgrade my OS from XP to Vista Home Premium and use the advice given in the link (above) to hopefully download ADE 2.0 successfully.....and if the bugs that you refer to persist  v2.0 has lots of bugs that can stop it installing properly or working properly if you do install it  then I'll see if v1.7 is usable.

                   

                  Appreciate your help and input!