2 Replies Latest reply on Feb 19, 2013 6:07 AM by MentoringMinds-CC14

    Indesign CS5 and CS6 crashing

    MentoringMinds-CC14 Level 1

      OSX 10.7.5

      Working in Indesign CS5 and CS6 on the same computer. Opening multiple different documents, it will crash either while browsing the file, closing, or saving at random intervals.

       

      Indesign CS5 crash:

      http://pastebin.com/mWyFgWVv

      Crashed Thread:  0  Main Thread  Dispatch queue: com.apple.main-thread

       

      Exception Type:  EXC_BAD_ACCESS (SIGBUS)

      Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000001

       

      Indesign CS6 crash:

      http://pastebin.com/B3jJM7cr

      Crashed Thread:  0  Main Thread  Dispatch queue: com.apple.main-thread

       

      Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ffffffff

       

      Using Universal Type Server 3 client for fonts. I tried doing a synchronize and reset, and reactivating all of the fonts, but this did not help.

        • 1. Re: Indesign CS5 and CS6 crashing
          PrintFusion45 Employee Moderator

          Is Universal Type Server updated to the latest version? Is InDesign the only program you're facing issues with? Are you working with the document that is located in a network location? Try saving the file locally to your computer and see if you can replicate the crash. Clean the InDesign cache location by dragging the en_US folder from the following location: Macintosh HD/Users/Username/Library/Caches/Adobe InDesign/version 7.0 or version 8.0/ for both CS5 and CS6. If you can't see the Library, then use the Go menu of the Finder holding down the Alt key on the keyboard to make the Library visible inside the Go menu and navigate to it that way.

           

          Once you've cleaned the cache, re-launch InDesign and open your document to edit. Do not activate all fonts using the UTS, just activate the fonts that you used in your document to test for crash. If ID still crashes, then replace fonts by local fonts and test for crash.

           

          Change the Display performance settings from Preferences to Fast for both Options panel and Adjust view settings panel and test for crash.

          1 person found this helpful
          • 2. Re: Indesign CS5 and CS6 crashing
            MentoringMinds-CC14 Level 1

            The client is up to date, I am not sure about the server. Indesign is the only program that is crashing right now. The document is on a server.

             

            I will try your suggestions and get back to you.