1 2 Previous Next 56 Replies Latest reply on Dec 6, 2016 4:32 AM by tejask47916836

    Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard

    joshbilsky Level 1

      I'm attempting to use Acrobat 11 Standard to digitally sign a PDF document with a 2048 bit certificate from our internal certificate authority, and I'm receiving the following error:

       

      Error encountered while signing:

       

      The Windows Cryptographic Service Provider reported an error:

      The requested operation is not supported.

      Error Code: 2148073513

       

      The operating system is Windows 7 Enterprise x64.  When I remove Acrobat 11 Standard and install Acrobat 9 Standard on the same Windows 7 system, I am able to successfully sign the document using the same certificate that was giving the error with 11.  Also we have been using Acrobat 9 on Windows XP with these same certificates for a long time and never encountered issues with digitally signing.

       

      Any ideas of what might be causing this issue? 

       

      Thanks in advance

      Josh

        • 1. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
          Steven.Madwin Adobe Employee

          Hi Josh,

           

          Just out of curiosity, is there any other software involved here besides Acrobat 11 and Windows 7? That is, is there a smart card in use or some kind of third party signature handler, or is it just Acrobat using a digital ID in  either a file or maybe loaded into Windows?

           

          Thanks,

          Steve

          • 2. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
            joshbilsky Level 1

            Hi Steve,

             

            The only other software involved is Entrust Security Provider 9.2 http://www.entrust.com/entelligence/security_provider/ which allows us to sync the certificates from the certificate authority to the local Windows store.  Once the certificate is in the Windows store, it can be used by Acrobat just like any other digital ID.  Again I have no issue with this exact configuration using the same certificate if I install Acrobat 9 instead of 11.

             

            I came across a similar thread from December that did not appear to be resolved: http://forums.adobe.com/message/4876252#4876252

             

            Thanks

            Josh

            • 3. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
              jbraycfm Level 1

              I have this same issue, same operating system and software setup.  Really frustrated.  I bought the Acorbat XI PRO upgrade on 2/15/13.

              • 4. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                Steven.Madwin Adobe Employee

                Hi Josh,

                 

                Just to make sure that the Entrust software isn't involved in the signing operation:

                • Select the Edit > Preferences menu item
                • Select Signatures from the Categories list box
                • Click the top More button in the Creation and Appearance group box

                 

                What I'm curious about is what it selected for the Default Signing Method, that is, does it look like this:

                Creation.jpg

                 

                Thanks,

                Steve

                • 5. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                  joshbilsky Level 1

                  Hi Steve,

                   

                  Acrobat 11 is configured for Adobe Default Security exactly as shown in your screen capture.

                   

                  Thanks

                  Josh

                  • 6. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                    Steven.Madwin Adobe Employee

                    Hi Josh,

                     

                    The error message comes from Windows (not Acrobat), but Acrobat 11 is probably asking Windows to do something that it can't. What it is I don't know because the error message is too vague. One thing we can do is to take Windows out of the picture and see if you can sign when Acrobat accesses the digital ID itself as opposed to asking Windows to do the work. This is a two step process, first, export the digital ID from Windows into a file, and then import the file into Acrobat (it's not really an import, but I'll leave it at that for now).

                     

                    Step 1 - Export the Digital ID

                    • Launch Acrobat
                    • Select the Edit > Preferences menu item
                    • Select Internet from the Categories list box
                    • Click the Internet Settings button
                    • Select the Content tab on the Internet Properties dialog
                    • Click the Certificates button
                    • Highlight your digital ID and then click the Export button
                    • Click the Next button on the Welcome panel of the Certificate Export Wizard
                    • Select the Yes, export the private key radio button, and then click the Next button. If this radio button is disabled you can stop here and let me know that the private key is not exportable
                    • Select the Include all certificates in the certification path if possible checkbox & the Export all extended properties checkbox and then click the Next button. Only select the top and bottom checkboxes, DO NOT delete the private key!
                    • Create passwords for the file and then click the Next button. You will need this password to sign with so make sure it is something you can remember.
                    • Pick a file name and location. Browse for a location you can remember as you will need to know where you put the file in order to use it to sign with. Click the Next button.
                    • Click the Finish button
                    • Click the OK button on the confirmation dialog
                    • Click the Close button on the Certificates dialog
                    • Click the OK button on the Internet Properties dialog

                     

                    Step 2 - Add the file to Acrobat

                    • Select Signatures from the Categories list box
                    • Click the More button in the Identities & Trusted Certificates group box
                    • Click the Add ID toolbar button
                    • Click the Next button
                    • Click the Browse button
                    • Navigate to and select the file you exported above and then click the Open button
                    • Enter the password you used above and then click the Next button
                    • Click the Finish button
                    • You will see two items in the list box with the same name. Highlight the one whose Storage Mechanism is "Digital ID File"
                    • Click the Usage Options toolbar button and then select Use for Signing
                    • Close the Digital ID and Trusted Certificate Settings
                    • Click the OK button on the Preferences dialog

                     

                    The next test is to see if you can sign a file. Please let me know if it works or not.

                     

                    Thanks,

                    Steve

                    • 7. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                      joshbilsky Level 1

                      Steve,

                       

                      Unfortunately the private key is not exportable.  The option is grayed out.  Let me know if there is something else we can try.

                       

                      You had said that "Acrobat 11 is probably asking Windows to do something that it can't."  So I assume that Acrobat 9 does not operate in the same fashion otherwise this same certificate and signing operation should fail in both 9 and 11 correct? 

                       

                      Thanks

                      Josh

                      • 8. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                        joshbilsky Level 1

                        Steve,

                         

                        Any update on this issue?  Is there any way we can get formal support on this?  We're a Federal gov't organization and signature capability is very important to our workflow here.

                         

                        Thanks

                        Josh

                        • 9. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                          Steven.Madwin Adobe Employee

                          Hi Josh,

                           

                          For years Microsoft used a system called CAPI (cryptographic application program interface) to handle all of their cryptographic operations. CAPI complient applications such as Acrobat were able to leverage the work Microsoft did and only needed to make an opertaion reques to CAPI and CAPI will do the cryptographic work amd return the encrypted data. The private key that is loaded into the Windows Certificate Store (which is really the UI front to CAPI) is only accessible to CAPI. If Acrobat want to use the key to sign the file it asks CAPI to do the work and thus Acrobat never gets it's hands on the actual private key.

                           

                          Begining with Windows 7 Microsoft introduced a new feature called CNG (crytographic next generation) that sits on top of (metophorically speaking) CAPI. In an abstract way you could think of this as how DOS lived underneath Windows 95. The reason that CAPI is still there in Windows 7 is because older applications (of which you could lump Acrobat versions 7 through 10) were never built to take advantage of CNG so Microsoft left CAPI in place for backwards compatibility. Acrobat 11 however does make CNG calls and whatever it is requesting Microsoft CNG to do is being rejected by CNG, but it used to work with CAPI. It's not so much that older versions of Acrobat were capable of doing an operation that Acrobat 11 fails at, but rather Microsoft CAPI was capable of doing an operation that CNG balks at.

                           

                          That said (and believe me when I say I realize no customer wants to hear that it's not Acrobat's fault when all they did was upgrade to a new version of Acrobat), what we need to figure out is what is it about the Entrust generated certificate that CNG doesn't like. Just like in the other forum post you linked to that had a similar problem, the issue only occurs when the signer's certificate comes from a particular source, in your case the Entrust Security Provider. My guess is there is something about this certificate that has been black listed by CNG.

                           


                          What I'd like to do is get a look at the Entrust generated certificate. One thing would be if you have a file that was signed using CAPI that you could share I could look at that. If all your files are propriatary another thing to do is to export the public key. In the steps I wrote out above, where you get to the spot where the export private key option was greyed out if you continued on exporting just the public key could you send that to me?

                           

                          Steve

                          • 10. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                            joshbilsky Level 1

                            Steve,

                             

                            Thanks for your reply.  Do you have an email address I can send you a sample doc?

                             

                            Thanks

                            Josh

                            • 11. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                              Steven.Madwin Adobe Employee

                              Hi Josh,

                               

                              Thanks for sending me the file. The problem is the CRL (Certificate Revocation List) expired on Tuesday, February 12, 2013 12:43:14 PM. Without valid revocation information there is no way for Acrobat to validate the signature, and if it can't validate the signature at signing time then it won't create it.

                               

                              One thing to try is to turn off require revocation checking:

                              • Select the Edit > Preferences menu item
                              • Select Signatures from the Categories list box
                              • Click the More button in the Verification group box (second from the top)
                              • Deselect the Require revocation checking to succeed whenever possible checkbox
                              • Click the OK button on the Signature Verification Preferences dialog
                              • Click the OK button on the Preferences dialog

                               

                              Try to sign and see what happens. Please let me know.

                              Steve

                              • 12. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                joshbilsky Level 1

                                Steve,

                                 

                                I tried disabling Require revocation checking to succeed whenever possible in Acrobat 11 but I still got the same 2148073513 error message when attempting to sign.

                                 

                                I have that same option enabled in Acrobat 9 and it did not prevent me from signing the document using the same certificate.

                                 

                                Thanks

                                Josh

                                • 13. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                  Steven.Madwin Adobe Employee

                                  Hi Josh,

                                   

                                  Although I don't yet have the complete picture, I do see the anomaly. I opened the file you sent in version 10 and it validated, but it won't validate in 11. Whatever is causing that problem is related to the signature creation issue. Being able to reproduce a problem is usually our biggest obstacle to coming up with an answer, and now that I can recreate the validation issue we can move forward.

                                   

                                  As an aside, even if I put you in touch with tech support, or the SE that works with the government contracts, this issue would still get escalated to me.

                                   

                                  I'll let you know what we find.

                                  Steve

                                   


                                  • 14. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                    joshbilsky Level 1

                                    Thanks Steve.  Let me know if there is anything else I can do to facilitate the troubleshooting process on your end.

                                     

                                    Thanks

                                    Josh

                                    • 15. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                      jbraycfm Level 1

                                      I have been following this thread closely, albeit from a distance. Thanks for the time and effort you have both put into this.  Hopefully we'll get a resolution soon.

                                       

                                      Thanks,

                                      Justin Bray

                                      • 16. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                        Steven.Madwin Adobe Employee

                                        Hi Josh,

                                         

                                        I was able to get the signature to validate after I assigned trust to the correct trust anchor, so my initial assessment was not correct. Of course I can’t test signing because I don’t have your signature creation environment setup, but what we can do is try to start afresh.

                                         

                                        My plan is to have you export a set of registry keys as a backup and the remove them. Here are the steps:

                                        • Make sure Acrobat is closed
                                        • Click the Start button, type regedit into the Search field, and then press Enter
                                        • Expand the tree view so you see HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\11.0
                                        • Click on (highlight) Security under Acrobat\11.0\
                                        • Right mouse click on Security and then select Export from the pop-up menu
                                        • Select Desktop (or anywhere you are comfortable with and can remember) as the Save in location
                                        • Type Security11 into the File name edit field, and then click the Save button
                                        • Double check that the file is on your Desktop (or selected Save In location)
                                        • Right mouse click on Security (again) and select Delete from the pop-up menu
                                        • Click the Yes button on the Conformation dialog
                                        • Launch Acrobat

                                         

                                        Try to sign and let me know what happens.

                                        Steve

                                        • 17. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                          jbraycfm Level 1

                                          Steve: 

                                           

                                          When I try this, my tree (step 3 above) stops at Acrobat 9.0.  I'm sure that I have the Acobrat 11 program, thoughts/suggestions?  I can get to Adobe 11 in: HKEY_LOCAL_MACHINE\Software\Adobe\Adobe Acrobat\11.0; however, there is no Security option.screen-shot-for-Adobe-signature-error.jpg

                                           

                                          Thanks,
                                          Justin

                                          • 18. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                            joshbilsky Level 1

                                            Steve,

                                             

                                            I tried deleting the Security key under Current User, relaunched Acrobat 11 and received the same error when signing.

                                             

                                            Thanks

                                            Josh

                                            • 19. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                              Steven.Madwin Adobe Employee

                                              Hi Josh,

                                               

                                              If you double click on the .reg file you exported  it will start the import process to get things back to where they were before you deleted the key. All you have to do is click the Yes button on the confirmation dialog and the the OK button and all will be back to normal.

                                               

                                              Of course that doesn't fix the problem. I was just going over this with one of my co-workers. One thing we are curious about is if you can sign in a different application, but it has to be an application that used CNG.

                                               

                                              For example, can you sign a Word doc using Office 2010 (the earlier version use CAPI). We are at the point that we need to be able to duplicate this in house. Is there some way we can get a test digital ID from Entrust Security Provider 9.2?

                                               

                                              Steve

                                              • 20. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                                Steven.Madwin Adobe Employee

                                                Hi Justin,

                                                 

                                                You're looking under HKEY_LOCAL_MACHINE and you need to start at HKEY_CURRENT_USER

                                                 

                                                Steve

                                                • 21. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                                  jbraycfm Level 1

                                                  I'm sorry Steve, I didn't clearly state that I don't seem to have an 11.0 file as you directed in HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\11.0.  See attached screen shot.   For what its worth, I was able to successful sign a Word document using Entrust.

                                                   

                                                  screen-shot-for-Adobe-signature-error-2.jpg

                                                  • 23. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                                    jbraycfm Level 1

                                                    I'm using Acrobat 11 Pro. I just (last week) upgraded from Acrobat 10 pro.  I never had any issues with 10. 

                                                    • 24. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                                      Steven.Madwin Adobe Employee

                                                      Ok, got it. You need to slide down four more keys to "Adobe Acrobat". It's in there that you'll find the 11.0 key.

                                                       

                                                      Steve

                                                      • 25. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                                        jbraycfm Level 1

                                                        I was able to export/delete/launch the security file as you direct Josh, however, I recieved the same error (pic1).  I clicked "ok" then closed out my document.  When it asked if I wanted to save changes I clicked "no".  Acrobat closed down.  I saw the file that I was use to test with appeared to be saved so I opened it and my signature was on the document.  When I attempted to validate the signature I received a "BER decoding error..." (pic 2).

                                                         

                                                        Pic 1:

                                                        screen-shot-for-Adobe-signature-error-3.jpg

                                                         

                                                        Pic 2:

                                                        screen-shot-for-Adobe-signature-error-4.jpg

                                                        • 26. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                                          Steven.Madwin Adobe Employee

                                                          Hi Justin,

                                                           

                                                          It didn't work for Josh either. Until we can replicate this in-house I'm out of ideas. Just out of curiosity, are you using any other software for managing your PKI environment?

                                                           

                                                          As an aside, what you see on the page is not the signature proper, but rather a pictorial representation of the actual signature. The signature itself is a blob of hex encoded data written into the PDF file, and unless you were to open the file in a text editor it's not something you would normally see. The signature appearance that you see on the page is created before the actual signature so that the real signature will cover the appearance, and if someone were to try and tamper with the appearance it would invalidate the cryptographic signature.

                                                           

                                                          Steve

                                                          • 27. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                                            joshbilsky Level 1

                                                            Hi Steve,

                                                             

                                                            Well I think I have some good news to report.  After I asked our PKI group about getting a test certificate for you, they advised me that patch 17330 just came out for Entrust Security Provider 9.2 and that it supposedly provides support for Acrobat 11.  I went ahead and applied the patch and after doing some cursory testing, it appears to be allowing me to sign with 11 now.  I'll do some more in-depth testing to confirm the result but just wanted to give you an update.

                                                             

                                                            Thanks

                                                            Josh

                                                            • 28. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                                              Steven.Madwin Adobe Employee

                                                              Hi Josh,

                                                               

                                                              That's what I figured. Once third-party software gets involved we can't control what's happening. In fairness to Entrust, they don't see the problem until they get their hands on the shipping version of Acrobat just like we don't see the problem unless we've set up an Entrust-centric environment.

                                                               

                                                              However, I am relieved that a solution is in sight.

                                                               

                                                              Steve

                                                              • 29. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                                                John S. Blackman Level 1

                                                                This is completely absurd.  Signing documents with a photo of my signature was my favorite feature of Adobe Reader X.  The above is way too complicated for anyone to possibly navigate except for advanced computer users.  Do you think anyone at a title company will be able to figure the above out?  This needs to be far easier.

                                                                 

                                                                1) Don't remove the 'Sign' button.  Make it so that it asks for the information the app needs instead of disappearing completely.  When it's gone, the user has no idea what to do other than dig around on forums like this one to realize they are going to have to go back to printing, signing and scanning again.  Managing certificates is a huge headace and most IT professionals don't get it right.  What makes you think your average user will be able to?

                                                                 

                                                                2) Make the signature tied to your adobe login.  If you are signed into the Adobe service, have the server set up all of the certificates and your login verifies your identity.  This way, Adobe gets you to sign in every time you sign a document.  Adobe can then collect all sorts of cool telemitry that is disclosed in the EULA no one ever reads.

                                                                 

                                                                This is a huge step backwards.  Please fix this soon.  I came to rely on the sign feature to execute documents painlessly, and now my whole business is much more painful because this feature is gone and I'm back to spending money on paper and ink that I wasn't before.

                                                                • 30. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                                                  Steven.Madwin Adobe Employee

                                                                  Hi John,

                                                                   

                                                                  I don't think you posted your response/request to the correct thread. It seems a bit out of context with tracking down CAPI errors when using Entrust Security Provider.

                                                                   

                                                                  Steve

                                                                  • 31. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                                                    JanSmutny Level 1

                                                                    We are currently experiencing the same issue.
                                                                    The issue occurs in Windows 7 in both Adobe Acrobat XI and Adobe Reader XI, neither in Adobe Acrobat X (and previous) nor Adobe Reader X (and previous).
                                                                    I found out that signing works in both Adobe XI when it is run in Windows 7 under Windows XP compatibility mode.
                                                                    So I guess the issue is in the Adobe product.

                                                                    • 32. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                                                      Vanderrley Level 1

                                                                      Hello Steven,

                                                                       

                                                                      I'm trying to insert a signature. Adobe shows the following message:

                                                                       

                                                                      The service provider's encryption windows reported an error:
                                                                      The handle provided is invalid.
                                                                      Error code: 2148073510

                                                                      Erro Adobe.jpg

                                                                      Can you help-me.

                                                                      We are using Windows 7 and a trial of Adobe XI.

                                                                      We need to buy some licences of Adobe ..... but ....

                                                                       

                                                                      Thanks

                                                                      • 33. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                                                        structis Level 1

                                                                        We are currently experiencing the same issue.

                                                                        Windows 7 SP1 up-to-date (32 and 64 bits) / Adobe Acrobat PRO XI (11.0.09)

                                                                        Windows XP compatibility mode doesn't fix the problem.

                                                                        We can digitally sign Microsoft Word documents without trouble but not with Acrobat Pro 11.

                                                                        We have the issue on all computers using Acrobat Pro 11.


                                                                        Is there a fix to apply ?

                                                                        Thanks.


                                                                        Herve.

                                                                        • 34. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                                                          Steven.Madwin Adobe Employee

                                                                          Hi Herve,

                                                                           

                                                                          Are you using Entrust software, or, a program from other than Microsoft to manage your digital IDs?

                                                                           

                                                                          Thanks,

                                                                          Steve

                                                                          • 35. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                                                            structis Level 1

                                                                            Hi Steve,

                                                                            We don't use Entrust or others softwares than Microsoft Windows to manage certificates or digital IDs.

                                                                             

                                                                            Compatibility mode : KO

                                                                            Export certificate and import inside Adobe Pro 11: KO

                                                                             

                                                                            What can we do now ?

                                                                             

                                                                            Thanks.

                                                                            Herve.

                                                                            • 36. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                                                              Ellen_Swift Level 1

                                                                              [Resolved for me] I encountered the same error just yesterday and I found this thread just now. Though Steve's troubleshooting guide did not work for me either, his explanation (and error message itself) gave me the idea that the problem is really not with acrobat. This solution may not work for all as you'll really need a Smart Card/Active key or any device that contains a copy of your certificate for it to work. So here's what I did:

                                                                               

                                                                              • Insert Smart Card/Active Key;
                                                                              • Go to Control Panel > Manage file encryption certificates;
                                                                              • Click Next on the Wizard;
                                                                              • Tick "Use this Certificate" (If grayed out, the "Select Certificate" Option should still be clickable. Use that);
                                                                              • This should take you to your Smart Card/Active Key. Login as Necessary;
                                                                              • Click Next when your Certificate is Loaded;
                                                                              • When you get to the "Update your previously encrypted files" window, check "All Logical Drivers" and make sure you also update encrypted files to be safe;
                                                                              • Once you click Next, Windows will update your certificates.
                                                                              • After completion, launch Adobe and sign away

                                                                               

                                                                              Hope this works for you guys as well, Good Luck! :-)

                                                                               

                                                                              PS - so happy this worked, I just had to take the time to register for an account and post this here. lol

                                                                              PPS - I also did the regedit and did not went back to my original settings when I did my TS. Not sure if still relevant.

                                                                              • 37. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                                                                John555 Level 1

                                                                                Entrust users may also wish to look at this dialog: "Debugging Error Code: 2148073513". Entrust ESP 9.2 + Entrust ESP Service Pack 1 solved the problem for me.

                                                                                • 38. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                                                                  Keithustus Level 1

                                                                                  Any solution?  I am trying to sign a Dept of Defense form using Adobe Acrobat Reader DC (File version: 15.016.20039.54196) but I receive this error code.  I have tried all steps provided in this thread including turning off default signing, requiring revocation checks, trying to export my certificates (Common Access Cards do not support this), and Ellen Swift's method to update certificates in Windows' Control Panel.  I have ActivClient and Silanis e-Sign installed.  I do not know what Entrust is and probably don't have it.  I habitually use my CAC to access government websites and sign documents online and locally using MS Word 2013. My Windows version is Windows 7 Professional SP1.  Attempting to sign results in the following popup:

                                                                                   

                                                                                  "The Windows Cryptographic Service Provider reported an error:

                                                                                  Key does not exist.

                                                                                  Error Code: 2148073485"

                                                                                   

                                                                                  ePwKl13.jpg

                                                                                   

                                                                                  kBStXrS.jpg

                                                                                  • 39. Re: Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard
                                                                                    Gabi Gavrila Level 1

                                                                                    hello!

                                                                                    i have the same problem when i try to sign a document

                                                                                     

                                                                                    windows cryptographic service provider reported an error

                                                                                    key does not exist

                                                                                    Error code: 2148073485

                                                                                     

                                                                                    i use Acrobat Reader DC on Windows 10.

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