21 Replies Latest reply: Feb 26, 2013 12:55 PM by Omke Oudeman RSS

    warum startet Bridge nicht ??

    Laptop-Herwig

      Ich installierte eben ein gekauftes PS 6 extended, Bridge startet aber nicht. ( Keine alte Version von PS ist installiert ).

      Kann mir jemand bei dem Problem helfen?

      Herwig

       

      (I just installed a purchased PS 6 extended, Bridge but will not start. ( No old version of ps is installed ). Can anyone give me help with the problem?)

        • 1. Re: warum startet Bridge nicht ??
          Jeff A Wright Employee Hosts

          Moving this discussion to the Bridge General Discussion forum.

          • 2. Re: warum startet Bridge nicht ??
            Curt Y Community Member

            What OS?

             

            Do you have a older version of Bridge installed?  It may be running in the background and will prevent the other one from opening.

            • 3. Re: warum startet Bridge nicht ??
              Omke Oudeman Community Member

              What OS system and version do you use and what computer do you have?

               

              How much RAM is installed and how much free space is left on your Hard Drive?

               

              What Video card (graphic card) do you have and how much VRAM has it?

              • 4. Re: warum startet Bridge nicht ??
                Laptop-Herwig Community Member

                Thanks for Your replies.

                My OS is :Win 7 prof. SP1,   /  HP Pro-book  4535s   /   RAM:  4 GB  //  210 GB free on Harddisc

                Videocard:  AMD Radeon HD64  G 

                System:  64 bit  //

                CS6 64bit,  Bridge 64 bit  / 

                elder version of Photoshop  ( PS2 ) and bridge are  uninstalled .nd the CS6 was afterwards installed a second time.

                No result, Bridge and Mini-bridge do'nt start

                Many thanks in advance for Your help!

                Herwig

                • 5. Re: warum startet Bridge nicht ??
                  Omke Oudeman Community Member

                  Your specs seem to be sufficient (not familiar with Windows and can't find the VRAM amount for the AMD but think it will be 512 at least so that should be no problem)

                   

                  Can you try to start Bridge holding down control key and this should bring a menu in view that lets you choose to reset preferences and purge the cache. Can you check all options and try if this works?

                   

                  Otherwise Curt may tell you how to open the application as administrator.

                  • 6. Re: warum startet Bridge nicht ??
                    Curt Y Community Member

                    Check the video card again, I can only find a radeon hd6410.

                     

                    If Bridge will not start do you get any error messages?

                     

                    Press Ctl Atl Delete to bring up Task Manager.  Click on Processes tab and look for any instance of bridge.exe.  If found end program, then try loading CS6 Bridge.

                    • 7. Re: warum startet Bridge nicht ??
                      Laptop-Herwig Community Member

                      Hi Omke,

                      I had already tryed to Start Bridge holding down the <Control>Key. No menue appears! No reaction,

                       

                      Hi Curt,

                      where can I find the video card? I have no idea where to look for.

                      I get no error message when starting Bridge.

                      In the task manager there is no "bridge.exe "in the Prozesses-Tab.

                      Have You any more idea where the devil may be hidden??

                      • 8. Re: warum startet Bridge nicht ??
                        Curt Y Community Member

                        In Photoshop click on Help/Sys Info at the end of the first screen it should list the video card. 

                         

                        Also try to reset preferences.  Press and hold down the Ctrl key and click on the Bridge icon to start.  You should get a reset window with 3 options.

                         

                        When you installed CS6 did you accept the default options?  Did you move any program files files afterwards?  Did you move the Temp file off of C drive?

                         

                        Also, in Photoshop click Help/Updates and see it you need to update programs.

                        • 9. Re: warum startet Bridge nicht ??
                          Laptop-Herwig Community Member

                          First of all a - probably very important information - which I had forgotten:

                          I often have tried to start BR and one time i got a ERROR MESSAGE ! It was like this: " ...license restiction.... you have to use another Adobe-product with PS..". I was very confused, started LR4 ( ütrchased ) but again no result. for my problem.

                          I am sorry, I shoud have rermembered of thatl. The message never appeared again.

                           

                          My answers to Your questions:

                          1.)  in Help/ sys I found: Grafik-Karte: ATI /  Renderer:  AMD Radeon 6480G  /  Card-Memory:  512 MB

                          free mem for PS6:  1819MB  = 60%

                           

                          2.)  I have got no Bridge-icon on desctop after installation. When trying to start BR with "Strart / Progr /  Bridge6  or by clicking on "bridge.exe" in Explorer there is no reaction at all. Clock-icon for a view seconds.

                          I have never seen a BR-Window, therefore I can not reset preferences.

                           

                          3) I had accepted default options. On first installation 32 bit and 64-bit  version was marked. I took this. On second installation I deleted the 32-bit marking.  //  I moved no prg-files. Temp file was not moved, but I cannot find a Temp-file on "lokaler Datenträger (C:)" ( in Explorer). ?

                           

                          4) An update was run, but still no BR-start. ( after update: version 5.0.2.4 )

                           

                          I thank You very much for Your engagement !

                          Herwig

                          • 10. Re: warum startet Bridge nicht ??
                            Omke Oudeman Community Member

                            free mem for PS6:  1819MB  = 60%

                             

                             

                            It is almost sure this is your problem. While the minimum requirements of PS are indeed 1 GB RAM Bridge, your system and other open applications also needs its part of the RAM. In normal conditions I think PS always sets 70% to use for RAM, the fact that your system shows 60% almost certainly means you have not enough RAM installed.

                             

                            Without knowing your situation or computer you are using I only can advise you to add more RAM. This work memory is badly needed for the process and each new version does need more RAM as also bigger files consume more RAM.

                             

                            RAM (Random Access Memory) is very cheap nowadays and I would advise you to put as much RAM in your computer as is possible, you will profit from it in terms of speed and easier use of applications.

                            • 11. Re: warum startet Bridge nicht ??
                              Curt Y Community Member

                              Laptop-Herwig wrote:

                               

                              First of all a - probably very important information - which I had forgotten:

                              I often have tried to start BR and one time i got a ERROR MESSAGE ! It was like this: " ...license restiction.... you have to use another Adobe-product with PS..". I was very confused, started LR4 ( ütrchased ) but again no result. for my problem.

                              I am sorry, I shoud have rermembered of thatl. The message never appeared again.

                               

                              If you get the message "must start Bridge for the 1st time with a qualifying product" you most likely have an expired Adobe Trail on the computer.  Search through the Unintsall Program list for any.  If found uninstall.

                               

                              Go to Adobe in Program Files and find bridge.exe.  Right click on it and create a shortcut on desktop.  Use this icon to click on to start Bridge.

                               

                              Temp file was not moved, but I cannot find a Temp-file on "lokaler Datenträger (C:)" ( in Explorer). ?

                               

                               

                              On my computer if I click on C: drive there is a folder Temp, just before User.  Are you saying you have no such folder?

                               

                              Is Bridge part of Lightroom or do you have Photoshop also?

                              • 12. Re: warum startet Bridge nicht ??
                                Laptop-Herwig Community Member

                                Hi Omke,

                                it is probably a good idea to give more RAM. I'll do it.

                                But do you think it may be the reason for BR not at all starting ?  Even if no other programm is running? ( PS6 not started )?

                                Anyway, thanks a lot.

                                • 13. Re: warum startet Bridge nicht ??
                                  Laptop-Herwig Community Member

                                  Hi  C u r t ,

                                  I cannot fond any strange progr.in the uninstall-list which may be a Abobe-trail as you call it.

                                  In that list 'Bridge' is not present, Only CS6, Flashplayer, LR 4,3, Reader-X.

                                  I had used PS2 (with the old BR-version) before. After installation of CS6 I uninstalled PS2 because of the starting-problem.

                                   

                                  I had generated a BR-icon on the desktop already.

                                   

                                  I searched for temp-files in Explorer. There are only folders listed when c.\ is marked, no files.  Therre are  lot of 'temp' and 'tmp' files under C:\WINDOWS\. . . . and under C:\user\Herwig\. . etc.

                                   

                                  My BR is part of CS6 , there is no 'bridge-exe ' in my LR 4,3 folder-

                                  Thanks a lot. Any more ideas??

                                  Herwig

                                  • 14. Re: warum startet Bridge nicht ??
                                    Omke Oudeman Community Member

                                    But do you think it may be the reason for BR not at all starting ?  Even if no other programm is running? ( PS6 not started )?

                                     

                                     

                                    I leave this question to Curt cause he is the Windows man in this forum but as far as I understand this thread you probably also have uninstalled the Bridge CS6 application when removing CS2.

                                    So more RAM will help your productivity and speed for certain but I'm afraid you need to reinstall CS6 first, those details can be better provided by Curt since I use Mac

                                    • 15. Re: warum startet Bridge nicht ??
                                      Curt Y Community Member

                                      Here is where my temp file is.  If you do not have one might do web search for what to do.  Not enough of a computer whiz to tell you what to do or it a problem.

                                       

                                      Temp file.JPG

                                       

                                      Confused as to how much ram you have.  The OS needs at least 1.6 Gig to operate.  Anything over that can be allocated to PS in edit/preferences/peformance.

                                      • 16. Re: warum startet Bridge nicht ??
                                        Laptop-Herwig Community Member

                                        I will tray to solve the problem with the missing temp-folder. ( for me it's not easy to understand the IT-slang in the WEB ).

                                        I had a look into the registry and spotted following:

                                        In Hkey_current_user / software /  adobe  /    there exists an entry " Bridge" ... and another  " Bridge CS6"....

                                        Since there are no program.files for an old BR, I guess if the startup of BR finds the first entry and goes empty...??

                                        But I do not dare to fix changes to the registry.  What do You think about that?

                                        lG

                                        Herwig

                                        • 17. Re: warum startet Bridge nicht ??
                                          Curt Y Community Member

                                          One way to perhaps solve your problem would be uninstall CS6 then run Adobe Script Cleaner, then reinstall CS6.  The script cleaner will remove remnants of the programs missed by the uninstaller.  Kind of like a new install.  Then on install uncheck the 32 bit mode if you want.

                                          • 18. Re: warum startet Bridge nicht ??
                                            Laptop-Herwig Community Member

                                            I have run the Adobe Script-Cleaner. ( Clean all ).  No result ! PS6 is OK, BR6 does not start.

                                            I will push up my Memory next days as You recomended and then Adobe-Help-Center has to give me Support.

                                            I thank You very much for Your engagement !

                                            Herwig

                                            • 19. Re: warum startet Bridge nicht ??
                                              Omke Oudeman Community Member

                                              I will push up my Memory next days as You recomended and then Adobe-Help-Center has to give me Support.

                                               

                                              While the memory push up is still a good idea I'm afraid this is not revealing Bridge if it is currently not present on your system. Something seems wrong with your install because Bridge should be present after a default new install. Do you have a download copy or a hard copy out of the box?

                                               

                                              So double check if there is no Bridge.exe file on your system somewhere, double check if you installed both 64-bit versions of PS and Bridge, maybe reinstall once again and if all has checked contact Adobe about no install of Bridge possible with current download / hard copy of PS Extended.

                                              • 20. Re: warum startet Bridge nicht ??
                                                Laptop-Herwig Community Member

                                                Now I got support from Adobe and the problem is dedected !!

                                                It is a problem of the "user-authorisation". That sounds quite odd, but when I made a new user-account BR starts normally. It is aparently a Windows-problem.  Why did PS run without problems but BR was blocked??

                                                As I have to transfer many Folders and program setting it is very unconfortable for me as simple user. I think I will take the "new-user" for picture editing only and stick to the old one for other works.

                                                I thank all of You for Your kindly engagement !

                                                Mit freundlichen Grüßen

                                                Herwig

                                                • 21. Re: warum startet Bridge nicht ??
                                                  Omke Oudeman Community Member

                                                  It is a problem of the "user-authorisation". That sounds quite odd, but when I made a new user-account BR starts normally. It is aparently a Windows-problem.

                                                   

                                                  Maybe this is a bit of comfort to you, it is not exclusively Windows related, I have seen this happen on a Mac also

                                                   

                                                  However, the remedy on a Mac is to reinstall the system as an 'archive and install or via a recovery disk. This lets your files untouched (Of course for security you should first back up but you already have done that…)

                                                   

                                                  It installs kind of a new user account library and it takes about less then an hour, maybe Windows has a similar option??

                                                   

                                                  And Bridge is very critical on permissions and user related stuff, it comes with PS in your case but it is separate application and also delivered with other CS apps like Indesign, Illustrator and Premiere.

                                                   

                                                  PS is with CS6 at version 13 while Bridge is just at version 5