11 Replies Latest reply on Mar 7, 2013 6:52 AM by JVENGLEY

    11.6 Flash player MSI install error - Network Resource Unavailable

    ymcasysop

      Using the MSI installer, I am unable to install the 11.6.602.168 non-IE plugin for Windows. (I'm running a network with a mix of Vista SP2, Windows 7 SP1  32-bit, and Windows 7 SP1 64-bit). This particular workstation is running Windows 7 SP1 32-bit.

       

      Normally, I distributed the flash player MSI via GPO on our domain, but since it was failing, I ran it manually. However, this dialgo box appears:

       

      The feature you are trying to use is on a network resource that is unavailable.

       

      Click OK to try again, or enter an alternate path to a folder containing the installation package 'adobe flash 11.3.300.271 (non-IE).msi' in the box below.

       

      If I try to use the 11.6 MSI file as the installation package, but it asn't recognized. I downloaded the zip archive of flash 11.3.300.271 and tried supplying that version's MSI file, but that too was unsuccessful.

       

      Here is the sequence of events that led up to this issue:

       

      1) Flash player 11.5.502.149 ActiveX and plugin versions were happily installed (distributed via GPO).

      2) I deployed the MSI files for version 11.5.502.149. This resulted in installation errors:

       

      Error 2753.The File 'InstallAX.exe' is not marked for installation.

       

      Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

       

      3) I ran the uninstall_flash_player.exe utility, which removed all versions of flash. No versions of flash were listed under "programs and features" in the control panel.

       

      3) I distributed the MSI files for 11.6.602.168 via GPO. The ActiveX version installed properly. The plugin version did not.

       

      4) I ran the uninstaller again.

       

      5) I attempted to install the the 11.6.602.168 plugin version with msiexec and created a log file for the installation.

       

      6) I attempted to run the MSI file manually, but encountered the "network resource unavailable" dialog.

       

      What can I do next to fix this?

       

       

       

       

      install.log

      === Logging started: 2/20/2013  13:25:24 ===
      Action start 13:25:24: INSTALL.
      Action start 13:25:24: ISSetAllUsers.
      InstallShield 13:25:25: Begin SetAllUsers()
      InstallShield 13:25:25: Getting records from Upgrade table
      InstallShield 13:25:25: UpgradeCode: {D85A1A59-DC52-4D13-9445-EF3F379D4DB5} MinVersion:

      6.0.47.0 MaxVersion: 11.6.602.168 Language:  Attributes: 769
      InstallShield 13:25:25: Checking related product {05AADFE6-43D6-4c7c-9433-5F6EF02BF44F}
      InstallShield 13:25:25:  Adobe Flash Player 11 Plugin {05AADFE6-43D6-4c7c-9433-

      5F6EF02BF44F} 1033   ***Related***
      InstallShield 13:25:25: ALLUSERS of related product {05AADFE6-43D6-4c7c-9433-5F6EF02BF44F}

      is = 1
      InstallShield 13:25:25: End SetAllUsers()
      Action ended 13:25:25: ISSetAllUsers. Return value 1.
      Action start 13:25:25: AppSearch.
      Action ended 13:25:25: AppSearch. Return value 0.
      Action start 13:25:25: LaunchConditions.
      Action ended 13:25:25: LaunchConditions. Return value 1.
      Action start 13:25:25: FindRelatedProducts.
      Action ended 13:25:25: FindRelatedProducts. Return value 1.
      Action start 13:25:25: ValidateProductID.
      Action ended 13:25:25: ValidateProductID. Return value 1.
      Action start 13:25:25: CostInitialize.
      Action ended 13:25:25: CostInitialize. Return value 1.
      Action start 13:25:25: FileCost.
      Action ended 13:25:25: FileCost. Return value 1.
      Action start 13:25:25: IsolateComponents.
      Action ended 13:25:25: IsolateComponents. Return value 0.
      Action start 13:25:25: CostFinalize.
      Action ended 13:25:25: CostFinalize. Return value 1.
      Action start 13:25:25: SetARPINSTALLLOCATION.
      Action ended 13:25:25: SetARPINSTALLLOCATION. Return value 1.
      Action start 13:25:25: SetODBCFolders.
      Action ended 13:25:25: SetODBCFolders. Return value 0.
      Action start 13:25:25: MigrateFeatureStates.
      Action ended 13:25:25: MigrateFeatureStates. Return value 1.
      Action start 13:25:25: InstallValidate.
      Action ended 13:25:25: InstallValidate. Return value 1.
      Action start 13:25:25: RemoveExistingProducts.
      CustomAction  returned actual error code 1612 (note this may not be 100% accurate if

      translation happened inside sandbox)
      Error 1714.The older version of Adobe Flash Player 11 Plugin cannot be removed.  Contact

      your technical support group.  System Error 1612.
      MSI (s) (EC:14) [13:25:25:113]: Product: Adobe Flash Player 11 Plugin -- Error 1714.The

      older version of Adobe Flash Player 11 Plugin cannot be removed.  Contact your technical

      support group.  System Error 1612.

      Action ended 13:25:25: RemoveExistingProducts. Return value 3.
      Action ended 13:25:25: INSTALL. Return value 3.
      Property(S): DiskPrompt = [1]
      Property(S): UpgradeCode = {D85A1A59-DC52-4D13-9445-EF3F379D4DB5}
      Property(S): ProductCode = {B7CCFDCA-D172-4477-91CC-91B726F64A1F}
      Property(S): VersionNT = 601
      Property(S): TARGETDIR = C:\
      Property(S): ALLUSERSPROFILE = C:\
      Property(S): CommonFilesFolder = C:\Program Files\Common Files\
      Property(S): MACROMED = C:\Windows\system32\Macromed\
      Property(S): FLASH = C:\Windows\system32\Macromed\Flash\
      Property(S): PrimaryVolumeSpaceRemaining = 0
      Property(S): PrimaryVolumeSpaceRequired = 0
      Property(S): PrimaryVolumeSpaceAvailable = 0
      Property(S): INSTALLDIR = C:\Windows\system32\Macromed\Flash\
      Property(S): ISCommonFilesFolder = C:\Program Files\Common Files\InstallShield\
      Property(S): ISUpdateServiceFolder = C:\Program Files\Common Files\InstallShield

      \UpdateService\
      Property(S): OutOfNoRbDiskSpace = 0
      Property(S): OutOfDiskSpace = 0
      Property(S): SystemFolder = C:\Windows\system32\
      Property(S): TempFolder = C:\Users\ADMINI~1\AppData\Local\Temp\
      Property(S): USERPROFILE = C:\
      Property(S): CostingComplete = 1
      Property(S): ROOTDRIVE = C:\
      Property(S): MIGRATE = {05AADFE6-43D6-4c7c-9433-5F6EF02BF44F}
      Property(S): IS_MAJOR_UPGRADE = Yes
      Property(S): ACTION = INSTALL
      Property(S): UILevel = 2
      Property(S): OriginalDatabase = Z:\installers\Adobe Flash\Flash Player 11.6.602.168 (non-

      IE).msi
      Property(S): DATABASE = C:\Windows\Installer\30567f.msi
      Property(S): Privileged = 1
      Property(S): MsiRunningElevated = 1
      Property(S): RedirectedDllSupport = 2
      Property(S): MsiWin32AssemblySupport = 6.1.7601.17514
      Property(S): MsiNetAssemblySupport = 4.0.30319.1
      Property(S): ISCHECKFORPRODUCTUPDATES = 1
      Property(S): ApplicationUsers = AllUsers
      Property(S): AgreeToLicense = No
      Property(S): _IsMaintenance = Change
      Property(S): RestartManagerOption = CloseRestart
      Property(S): IS_SQLSERVER_USERNAME = sa
      Property(S): IS_SQLSERVER_AUTHENTICATION = 0
      Property(S): SetupType = Typical
      Property(S): _IsSetupTypeMin = Typical
      Property(S): Display_IsBitmapDlg = 1
      Property(S): ProductName = Adobe Flash Player 11 Plugin
      Property(S): ALLUSERS = 1
      Property(S): ARPHELPLINK = http://www.adobe.com/go/flashplayer_support/
      Property(S): ARPNOMODIFY = 1
      Property(S): ARPPRODUCTICON = ARPPRODUCTICON.exe
      Property(S): ARPURLINFOABOUT = http://www.adobe.com
      Property(S): Date = 2/20/2013
      Property(S): ARPURLUPDATEINFO = http://www.adobe.com/go/getflashplayer
      Property(S): DWUSINTERVAL = 30
      Property(S): DWUSLINK =

      CECCA75FE9CBA098D9ACE02FFEDB978FBEECA78F69BBE0B8CE8BA7CFE97CF0AFCEBCE08FD9AC
      Property(S): DefaultUIFont = Tahoma8
      Property(S): DialogCaption = InstallShield for Windows Installer
      Property(S): DisplayNameCustom = Custom
      Property(S): DisplayNameMinimal = Minimal
      Property(S): DisplayNameTypical = Typical
      Property(S): ErrorDialog = SetupError
      Property(S): INSTALLLEVEL = 100
      Property(S): ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this

      machine.  If available, please run ISScript.msi, or contact your support personnel for

      further assistance.
      Property(S): ISVROOT_PORT_NO = 0
      Property(S): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application: [1]
      Property(S): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+ application: [1]
      Property(S): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+ application: [1]
      Property(S): IS_PROGMSG_XML_COSTING = Costing XML files...
      Property(S): IS_PROGMSG_XML_CREATE_FILE = Creating XML file %s...
      Property(S): IS_PROGMSG_XML_FILES = Performing XML file changes...
      Property(S): IS_PROGMSG_XML_REMOVE_FILE = Removing XML file %s...
      Property(S): IS_PROGMSG_XML_ROLLBACK_FILES = Rolling back XML file changes...
      Property(S): IS_PROGMSG_XML_UPDATE_FILE = Updating XML file %s...
      Property(S): InstallChoice = AR
      Property(S): Manufacturer = Adobe Systems Incorporated
      Property(S): MsiLogging = voicewarmupx
      Property(S): NewProperty2 = 0
      Property(S): NewProperty3 = 0
      Property(S): PIDTemplate = 12345<###-%%%%%%%>@@@@@
      Property(S): PROGMSG_IIS_CREATEAPPPOOL = Creating application pool %s
      Property(S): PROGMSG_IIS_CREATEAPPPOOLS = Creating application Pools...
      Property(S): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s
      Property(S): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories...
      Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSION = Creating web service extension
      Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS = Creating web service extensions...
      Property(S): PROGMSG_IIS_CREATEWEBSITE = Creating IIS website %s
      Property(S): PROGMSG_IIS_CREATEWEBSITES = Creating IIS websites...
      Property(S): PROGMSG_IIS_EXTRACT = Extracting information for IIS virtual directories...
      Property(S): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual directories...
      Property(S): PROGMSG_IIS_REMOVEAPPPOOL = Removing application pool
      Property(S): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...
      Property(S): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
      Property(S): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
      Property(S): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...
      Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension
      Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions...
      Property(S): PROGMSG_IIS_REMOVEWEBSITES = Removing IIS websites...
      Property(S): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...
      Property(S): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site

      changes...
      Property(S): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service

      extensions...
      Property(S): ProductID = none
      Property(S): ProductLanguage = 1033
      Property(S): ProductVersion = 11.6.602.168
      Property(S): ProgressType0 = install
      Property(S): ProgressType1 = Installing
      Property(S): ProgressType2 = installed
      Property(S): ProgressType3 = installs
      Property(S): RebootYesNo = Yes
      Property(S): ReinstallModeText = omus
      Property(S): SHOWLAUNCHPROGRAM = 0
      Property(S): SecureCustomProperties = ISACTIONPROP1;SUPPORTDIR
      Property(S): UNINSTALLER_EXE = [SystemFolder]\Macromed\Flash\uninstall_plugin.exe
      Property(S): ARPINSTALLLOCATION = C:\Windows\system32\Macromed\Flash\
      Property(S): Time = 13:25:25
      Property(S): TTCSupport = 1
      Property(S): ColorBits = 32
      Property(S): TextInternalLeading = 3
      Property(S): AdminUser = 1
      Property(S): TextHeight = 16
      Property(S): BorderSide = 1
      Property(S): BorderTop = 1
      Property(S): CaptionHeight = 22
      Property(S): ISACTIONPROP1 = {05AADFE6-43D6-4c7c-9433-5F6EF02BF44F}
      Property(S): ScreenY = 768
      Property(S): ScreenX = 1024
      Property(S): SystemLanguageID = 1033
      Property(S): ComputerName = Y-SAR-DEVBOX
      Property(S): UserLanguageID = 1033
      Property(S): UserSID = S-1-5-21-3473049545-1941680904-1065069696-500
      Property(S): LogonUser = Administrator
      Property(S): MsiTrueAdminUser = 1
      Property(S): VirtualMemory = 10200
      Property(S): PhysicalMemory = 3317
      Property(S): Intel = 6
      Property(S): ShellAdvtSupport = 1
      Property(S): OLEAdvtSupport = 1
      Property(S): GPTSupport = 1
      Property(S): FontsFolder = C:\Windows\Fonts\
      Property(S): COMPANYNAME = (edited)
      Property(S): USERNAME = (edited)
      Property(S): DesktopFolder = C:\Users\Public\Desktop\
      Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
      Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
      Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
      Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs

      \Administrative Tools\
      Property(S): MyPicturesFolder = C:\Users\administrator\Pictures\
      Property(S): LocalAppDataFolder = C:\Users\administrator\AppData\Local\
      Property(S): CommonAppDataFolder = C:\ProgramData\
      Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
      Property(S): SendToFolder = C:\Users\administrator\AppData\Roaming\Microsoft\Windows

      \SendTo\
      Property(S): RecentFolder = C:\Users\administrator\AppData\Roaming\Microsoft\Windows

      \Recent\
      Property(S): PrintHoodFolder = C:\Users\administrator\AppData\Roaming\Microsoft\Windows

      \Printer Shortcuts\
      Property(S): PersonalFolder = C:\Users\administrator\Documents\
      Property(S): NetHoodFolder = C:\Users\administrator\AppData\Roaming\Microsoft\Windows

      \Network Shortcuts\
      Property(S): FavoritesFolder = C:\Users\administrator\Favorites\
      Property(S): AppDataFolder = C:\Users\administrator\AppData\Roaming\
      Property(S): ProgramFilesFolder = C:\Program Files\
      Property(S): RemoteAdminTS = 1
      Property(S): System16Folder = C:\Windows\system\
      Property(S): WindowsVolume = C:\
      Property(S): WindowsFolder = C:\Windows\
      Property(S): MsiNTProductType = 1
      Property(S): ServicePackLevelMinor = 0
      Property(S): ServicePackLevel = 1
      Property(S): WindowsBuild = 7601
      Property(S): VersionMsi = 5.00
      Property(S): VersionDatabase = 110
      Property(S): MsiSystemRebootPending = 1
      Property(S): CLIENTPROCESSID = 4664
      Property(S): CLIENTUILEVEL = 3
      Property(S): CURRENTDIRECTORY = Z:\installers\Adobe Flash
      Property(S): PackagecodeChanging = 1
      Property(S): ProductState = -1
      Property(S): PackageCode = {4B9D1252-F23A-4A3C-B5C8-652C1BF2A345}
      Property(S): MsiLogFileLocation = Z:\installers\Adobe Flash\install.log
      === Logging stopped: 2/20/2013  13:25:25 ===
      MSI (s) (EC:14) [13:25:25:175]: Windows Installer installed the product. Product Name:

      Adobe Flash Player 11 Plugin. Product Version: 11.6.602.168. Product Language: 1033.

      Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.