Can you open Adobe Reader by itself, e.g. using the desktop icon?
Could you please let me know the following details:
1. Is the issue observed only while opening a specific PDF or are you able to observe the crash for every PDF that you try to open.
Can you try and open the following PDF and see if it results in the same behavior: http://helpx.adobe.com/content/dam/kb/en/837/cpsid_83708/attachments/Acrobat_Reader_Releas eNote_10.1.2.pdf
2. Also, as Pat asked, could you let us know if the issue is observed even if you launch the application without opening any PDFs.
3. Did you recently update to Reader 11.0.02 or it was a fresh installation from the Adobe Website? In either case, was a restart pending on your system post a successful installation.
4. Were you seeing the same behavior with Reader 11.0.01 as well i.e. was the same PDF crashing on Reader 11.0.01 as well?
yes when I open up a PDF file i get error message
when i open up program from shortcut or going to programs adobe
I removed the program and reinstalled it and get same error
what we did notice that once you try 3 times to open a pdf, it blue screens and reboots, this is new after the reinstall
Yes it started with reader X, so we removed it then installed reader 11
we also installed adobe 8 standard and got same error.