2 Replies Latest reply on Feb 22, 2013 11:58 AM by kenc@adobe.com

    Export Responses Error


      I am trying to export responses from a specific form to Excel and get a message that it is "converting" and then nothing happens.  I have tried this in both Firefox and Safari.  I have also tried making a copy of the form and responses and nothing is working.  Anyone else have this problem?  Please advise if you can! 


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        • 1. Re: Export Responses Error
          kenc@adobe.com Employee Moderator

          Please try again. If you are still having problem,  would you mind share your form with me?


          You can share your form by doing the following:


          1. Click on “Design tab” on the top left corner.

          2. Click on the “Share” icon on the bottom left corner.

          3. Click on “Add Collaborator” on the popup menu.

          4. Enter kenc@adobe.com under “People to share with”.

          5. Click the “Share” button on the bottom right of the dialog.






          • 2. Re: Export Responses Error
            kenc@adobe.com Employee Moderator

            I was able to export responses from Windows and Mac. One thing you can try is to clear your browser cache and try again. Please let me know the OS and version of your browser if you are still experiencing problems.





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