3 Replies Latest reply: Feb 22, 2013 10:43 AM by 99jon RSS

    organizer won't open

    jaxsonfive

      i have windows 7 64 bit

      can't open photoshop elements 11 organizer

      the first time i open photoshop, organizer opens for a brief moment but then goes away

      after the first attempt, i am not able to get any response from organizer

      please HELP!!!!

      i have uninstalled it and reinstalled it, but no success

      i am getting VERY frustrated

       

      grrrrrrr!!!

        • 1. Re: organizer won't open
          andaleebfatima1 Adobe Employee

          Please launch Organizer keeping Shift key pressed and try creating a new catalog. If this doesn't help, go to %appdata%\adobe\elements organizer\11.0\organizer and delete the files- psa.prf, status.dat. Now launch Organizer directly from its exe in ProgramFiles(x86) by right click >> run as admin.

           

          How much time do you have between organizer launch and it crashing? If it is about a minute or so, we can try a few more things.

           

          Thanks

          Andaleeb

          • 2. Re: organizer won't open
            jaxsonfive Community Member

            Thank-you for getting back with me but none of these worked.  When it won't open, it happens right away.  When I first launch Organizer, it stays open for about thirty seconds.  I even bought the newest version thinking that may help but NO.  I even uninstalled and reinstalled and still no success.  I did have the version 9. I am getting very frustrated. Please help.

             

            monkeyseeDate: Wed, 20 Feb 2013 20:48:27 -0800

            From: forums_noreply@adobe.com

            To: m123456k@hotmail.com

            Subject: organizer won't open

             

             

             

             

             

             

                  

                       

                       

                       

                Re: organizer won't open

             

             

                created by andaleebfatima1 in Photoshop Elements - View the full discussion

             

             

             

            Please launch Organizer keeping Shift key pressed and try creating a new catalog. If this doesn't help, go to %appdata%\adobe\elements organizer\11.0\organizer and delete the files- psa.prf, status.dat. Now launch Organizer directly from its exe in ProgramFiles(x86) by right click >> run as admin. How much time do you have between organizer launch and it crashing? If it is about a minute or so, we can try a few more things. ThanksAndaleeb

             

             

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            • 3. Re: organizer won't open
              99jon MVP

              Is the Editor working?

               

              If so, have you tried clicking the Organizer button at the bottom?