1 Reply Latest reply: Feb 20, 2013 9:44 PM by eldergatos4@yahoo.com RSS

    Adobe Flash Plugin Crash in Firefox and IE

    eldergatos4@yahoo.com

      About a week ago my firefox and internet explorer browsers haven't been able to play any flash movies.  For example, I go to http://www.adobe.com/products/flash.html and click play on the main video section that pops up and the adobe flash plugin has crashed screen appears.

       

      I also uninstalled and reinstalled flash to the newest version and back to version 10.3 as well and both of these things did not fix the problem.

       

      Please let me know if you need any other info to help fix the problem.  I appreciate the help!

       

      Here is a portion of the dxDiag that I ran:

      ------------------

      System Information

      ------------------

      Time of this report: 2/20/2013, 21:17:10

         Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130104-1431)

                 Language: English (Regional Setting: English)

      System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.

             System Model: 700Z3C/700Z5C

                     BIOS: Phoenix BIOS SC-T v2.2 P02AAG

                Processor: Intel(R) Core(TM) i7-3615QM CPU @ 2.30GHz (8 CPUs), ~2.3GHz

                   Memory: 8192MB RAM

      Available OS Memory: 7974MB RAM

                Page File: 2994MB used, 12950MB available

              Windows Dir: C:\windows

          DirectX Version: DirectX 11

      DX Setup Parameters: Not found

         User DPI Setting: Using System DPI

      System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

           DxDiag Version: 6.01.7601.17514 32bit Unicode

        DxDiag Previously: Crashed in Direct3D (stage 3). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

       

      ------------

      DxDiag Notes

      ------------

            Display Tab 1: No problems found.

              Sound Tab 1: No problems found.

                Input Tab: No problems found.

       

      --------------------

      DirectX Debug Levels

      --------------------

      Direct3D:    0/4 (retail)

      DirectDraw:  0/4 (retail)

      DirectInput: 0/5 (retail)

      DirectMusic: 0/5 (retail)

      DirectPlay:  0/9 (retail)

      DirectSound: 0/5 (retail)

      DirectShow:  0/6 (retail)

       

      ---------------

      Display Devices

      ---------------

                Card name: Intel(R) HD Graphics 4000

             Manufacturer: Intel Corporation

                Chip type: Intel(R) HD Graphics Family

                 DAC type: Internal

               Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_C0D5144D&REV_09

           Display Memory: 1696 MB

         Dedicated Memory: 64 MB

            Shared Memory: 1632 MB

             Current Mode: 1600 x 900 (32 bit) (60Hz)

             Monitor Name: Generic PnP Monitor

            Monitor Model: unknown

               Monitor Id: SEC0006

              Native Mode: 1600 x 900(p) (60.115Hz)

              Output Type: Internal

              Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

      Driver File Version: 8.15.0010.2618 (English)

           Driver Version: 8.15.10.2618

              DDI Version:

             Driver Model: WDDM 1.1

        Driver Attributes: Final Retail

         Driver Date/Size: 1/5/2012 02:36:50, 8034304 bytes

              WHQL Logo'd: Yes

          WHQL Date Stamp:

        Device Identifier: {D7B78E66-4226-11CF-C77D-DFE0A9C2C535}

                Vendor ID: 0x8086

                Device ID: 0x0166

                SubSys ID: 0xC0D5144D

              Revision ID: 0x0009

      Driver Strong Name: oem9.inf:IntelGfx.NTamd64.6.0:iIVBM0:8.15.10.2618:pci\ven_8086&dev_0166&subsys_c0d5144d

           Rank Of Driver: 00E60001

              Video Accel:

            Deinterlace Caps: n/a

             D3D9 Overlay: Supported

                  DXVA-HD: Supported

             DDraw Status: Enabled

               D3D Status: Not Available

               AGP Status: Enabled