26 Replies Latest reply on Feb 22, 2013 6:21 PM by ShutterDug

    Premiere Elements 11 Will not open

    ShutterDug

      I had this same problem with paid version of Premiere Elements 10 for over a year and it never got fixed. Yesterday 2/20/13, the new Premiere Elements 11 Trial was downloaded with the help of a senior Adobe tech, along with Photoshop Elements 11 and CS-6. Both of those work but Premiere still will not start. It shows the opeing splash screen, then gets the familaer Windows notice, "Adobe Premire Elements 11 has stopped working" This is the very same notice I got for a year with version 10, which also never started. When will someone tellme what is going on and how to fix this problem? My 'trial' period ends long before the app ever even runs! HELP!

        • 1. Re: Premiere Elements 11 Will not open
          Steve Grisetti Adobe Community Professional

          If neither version 10 nor version 11 will work well on your computer, the issue is a bit deeper than the software and probably not something we can help you troubleshoot here on this forum.

           

          What operating systems are you using? If it's Windows, have you manually gone to Windows Update and downloaded the non-critical updates that don't download automatically? When did you last run Disk Cleanup and Disk Defragmenter? Do you have at least 100 gigs of free space on your C or main drive?

           

          You'll need to consider other software on your computer also. The antivirus program you're running, for instance, or if you're running ANY program with the word Norton in its name.

          • 2. Re: Premiere Elements 11 Will not open
            the_wine_snob Level 9

            One common cause of PrE (and PrPro too) hanging/crashing on launch is an obsolete video driver. That is the first thing that I would investigate, to get that off the table early on.

             

            1. What is the make and model of your video card?
            2. What is the number and date of the installed driver?
            3. Is that the latest version from nVidia, or AMD/ATI?
            4. If not, download and install the latest from the mfgr's. Web site.

             

            See this article for more detail: http://forums.adobe.com/message/4137087#4137087

             

            For more tips on PrE crashing/hanging, see this FAQ Entry: http://forums.adobe.com/thread/792580?tstart=0

             

            Good luck,

             

            Hunt

             

            PS - PrE interfaces much more closely with the video driver, than almost any other program on your computer, including all versions of Photoshop.

            1 person found this helpful
            • 3. Re: Premiere Elements 11 Will not open
              ShutterDug Level 1

              See responses to each below.

              • 5. Re: Premiere Elements 11 Will not open
                ShutterDug Level 1

                I answered these by email, I guess it does not work!!

                 

                One common cause of PrE (and PrPro too) hanging/crashing on launch is an obsolete video driver. That is the first thing that I would investigate, to get that off the table early on.

                 

                1. What is the make and model of your video card? NVIDIA GeFORCE 7600 GO
                2. What is the number and date of the installed driver? 7.15.10.9804
                3. Is that the latest version from nVidia, or AMD/ATI? YES -2007- No updates since!
                4. If not, download and install the latest from the mfgr's. Web site. That is where I got it! It is the same as the original.

                 

                What operating systems are you using? If it's Windows, have you manually gone to Windows Update and downloaded the non-critical updates that don't download automatically? When did you last run Disk Cleanup and Disk Defragmenter? Do you have at least 100 gigs of free space on your C or main drive?

                 

                Win7 Ultimate (64bit)

                4GB RAM (3 usable) :-/

                C Drive has 425GB Free

                Storage and scratch disks all external- about 1TB available

                Disk Cleanup is run weekly- Done yesterday- Same with Defrag. All disks report 0% defrag-

                All needed Windows updates are installed- Critical and optional, other than language packs. Updates checked daily.

                 

                You'll need to consider other software on your computer also. The antivirus program you're running, for instance, or if you're running ANY program with the word Norton in its name.

                 

                Anything named NORTON or SYMANTEC has been deleted, burned, shredded and the drive it was on smashed, just to be sure. Have not used a Symantec app in 5 years or more! A/V is Microsoft Security Essentials. Spybot run weekly, but is not TSR.

                None of this discusses why it ran perfectly on Vista- Also why Cyberlink Power Director 10 has no issues at all!

                 

                Please note the spot (screenshot) where it crashes. Could this file it is loading be the problem? It crashes in the same spot every time!

                 

                and again...

                Why did APE-10 work on Vista but not W7? Why is that a driver problem?

                Why does PSE- 10 & 11, CS-6, Lightroom4, and every other Adobe app work just fine?

                Why do Cyberlink Power Director 9 &10 work perfectly?

                 

                Curiouser and curiouser...

                 

                BTW: I have adressed this issue (APE-10) on this forum ongoing for about a year now. I have tried every fix that you gentlemen have offered, to no avail. I have read all the threads provided and used anything pertinent. I had hoped that APE-11 would have resolved the issues I had with APE-10 (like I paid for it, and in NEVER ran on W7) I have sent Belarc reports, logs, error reports, nada, nix, niet, zilch!

                APE11 Crash.JPG

                • 6. Re: Premiere Elements 11 Will not open
                  the_wine_snob Level 9
                  1. What is the make and model of your video card? NVIDIA GeFORCE 7600 GO
                  2. What is the number and date of the installed driver? 7.15.10.9804
                  3. Is that the latest version from nVidia, or AMD/ATI? YES -2007- No updates since!
                  4. If not, download and install the latest from the mfgr's. Web site. That is where I got it! It is the same as the original.

                  For Win7-64, it looks like nVidia might have a newer driver for the 7600GO (an older notebook card?): http://www.geforce.com/drivers/results/8972

                   

                  Win7 Ultimate (64bit)

                  4GB RAM (3 usable) :-/

                  C Drive has 425GB Free

                  Storage and scratch disks all external- about 1TB available

                  Disk Cleanup is run weekly- Done yesterday- Same with Defrag. All disks report 0% defrag-

                  All needed Windows updates are installed- Critical and optional, other than language packs. Updates checked daily.

                   

                  With a 64-bit OS, that 4GB RAM is just about enough to run the OS, with very little left over for programs. Not sure if that would contribute to failure to launch, but is an observation.

                   

                  Please note the spot (screenshot) where it crashes. Could this file it is loading be the problem? It crashes in the same spot every time!

                  What are the Assets on the Timeline at that point? Anything unusual about them?

                   

                  When PrE fails, what sort of error, or warning messages appear in Windows' Event Viewer about that time? Do any have links? If so, follow all links, and report what you find.

                   

                  Wish that I had more to offer, but maybe others will.

                   

                  Good luck,

                   

                  Hunt

                  • 7. Re: Premiere Elements 11 Will not open
                    ShutterDug Level 1

                    For Win7-64, it looks like nVidia might have a newer driver for the 7600GO (an older notebook card?):http://www.geforce.com/drivers/results/8972

                     

                    Been there,  done that! Says it is for my card and OS, but when I try to install it it reorts it is not for my card and not for Win7

                    HP says only ONE driver available, and I already have it.

                     

                    With a 64-bit OS, that 4GB RAM is just about enough to run the OS, with very little left over for programs. Not sure if that would contribute to failure to launch, but is an observation.

                     

                    That is quite an observation, but the machine can only use 3 of the 4GB (why I do not know) and cannot accomodate any more. I did not know that machines come with more that 4GB! But at any rate, the OS says it requires 1GB to run. My machine meets all the OS requirements.

                     

                    Straight from MS:

                    If you want to run Windows 7 on your PC, here's what it takes:

                    • 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
                    • 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
                    • 16 GB available hard disk space (32-bit) or 20 GB (64-bit)
                    • DirectX 9 graphics device with WDDM 1.0 or higher driver

                     

                    What are the Assets on the Timeline at that point? Anything unusual about them?

                     

                    You got me on that one! How do I know?

                     

                    When PrE fails, what sort of error, or warning messages appear in Windows' Event Viewer about that time? Do any have links? If so, follow all links, and report what you find.

                     

                    Event viewer not running. Don't know why I did not disable it anywhere??

                     

                    Wish that I had more to offer, but maybe others will.

                     

                    Thanks for your input!

                    Doug

                    • 8. Re: Premiere Elements 11 Will not open
                      the_wine_snob Level 9

                      With HP, Dell, Lenovo, Toshiba, and some others, the video drivers ARE re-written, to match their versions of the OS, and hardware. Normally, HP and Dell are good at issuing new video drivers, when nVidia, or ATI/AMD releases them, but maybe this chip is too old for them to worry with. Toshiba, has been historically bad, and they have seldom issued more than the initial driver. I use to use this Web site, to re-write my nVidia drivers for a Toshiba laptop: http://www.laptopvideo2go.com/drivers

                       

                      As for the "minimum requirements" for Win7, those are just what they claim, "minimum." They are like the same sort of system requirements for PrE - just enough to launch the program, but not more beyond that. With memory-intensive programs, like PrE, the "minimum," will likely work with a Web browser, or e-mail client, but not an intensive program.

                       

                      As for Event Viewer, I do not know Win7 that well, but in all other OS versions, going back to NT 2, it was activated by default, and is a very valuable tool. Maybe HP has turned it OFF, in their version of the OS? Maybe some Win7 expert will tell you how to enable it, so that you can use it.

                       

                      You commented that PrE crashes at the same point - what can you tell us about that point?

                       

                      Good luck,

                       

                      Hunt

                      • 9. Re: Premiere Elements 11 Will not open
                        ShutterDug Level 1

                        With HP, Dell, Lenovo, Toshiba, and some others, the video drivers ARE re-written, to match their versions of the OS, and hardware. Normally, HP and Dell are good at issuing new video drivers, when nVidia, or ATI/AMD releases them, but maybe this chip is too old for them to worry with. Toshiba, has been historically bad, and they have seldom issued more than the initial driver. I use to use this Web site, to re-write my nVidia drivers for a Toshiba laptop: http://www.laptopvideo2go.com/drivers

                         

                        As this is not a laptop, it is a moot point. Interestingly, NVIDIA does have a driver that supposedly is for this card and machine. I have downloaded it multiple times and and each time on install it reports "This driver is for Vista Only. Cannot install on Windows 7",  even though 'Win7' is actually in the name of the driver!! Go figger!

                         

                        As for the "minimum requirements" for Win7, those are just what they claim, "minimum." They are like the same sort of system requirements for PrE - just enough to launch the program, but not more beyond that. With memory-intensive programs, like PrE, the "minimum," will likely work with a Web browser, or e-mail client, but not an intensive program.

                         

                        I am aware of 'minimums. My point is just that I have 4 times the minimum requirement. The OS works fine wuth every app installed, as does the graphics driver. It is ONLy PrE that does not start. Power Director 11 is just as memory intensive as is PrE, yet it works fine, even with HD videos. And again, PrE ran fine with this driver and memory on Vista.

                         

                        As for Event Viewer, I do not know Win7 that well, but in all other OS versions, going back to NT 2, it was activated by default, and is a very valuable tool. Maybe HP has turned it OFF, in their version of the OS? Maybe some Win7 expert will tell you how to enable it, so that you can use it.

                         

                        I stupidly let Adobe Support do a hands-on manipulation of my sytem while trying to download PrE, PSE-11 and CS-6. I will have to check my msconfig to see what they shut off, and/or disabled! Adobe has a history of disabling everything that is not required for their apps, without thought of what may be required for other apps.  HP has long since been out of the picture. I have used the Event Viewer for this activity in the past so it was at one time enabled. I will check the 'services.msc' and see what is off and what is on, and enable it from there.

                         

                        You commented that PrE crashes at the same point - what can you tell us about that point?

                         

                        It is circled in red in the screenshot. That is why I said:

                        Please note the spot (screenshot) where it crashes. Could this file it is loading be the problem? It crashes in the same spot every time!

                         

                        Look at the graphic. I believe it says "Loading PlayMediaCore.prn" which I thought was a printer file, but perhaps is a 'PR'emiere file.

                         

                        Good luck,

                         

                        Still trying. Meanwhile I will continue using Cyberlink products for my video until/unless the PrE gets fixed. There were features, though not many more, that were in PrE that are not in PD-10 or 11.

                         

                        Hunt

                         

                        Thanks

                         

                        Doug

                        • 10. Re: Premiere Elements 11 Will not open
                          ShutterDug Level 1

                          Note: Services.msc showed that the Error Collector and Log were set to 'manual' and turned OFF. Not sure how or why. I set it to 'auto', turned it on and started it. I will now restart PrE-11 and see what it reports!

                          D

                          • 11. Re: Premiere Elements 11 Will not open
                            the_wine_snob Level 9

                            As this is not a laptop, it is a moot point. Interestingly, NVIDIA does have a driver that supposedly is for this card and machine. I have downloaded it multiple times and and each time on install it reports "This driver is for Vista Only. Cannot install on Windows 7",  even though 'Win7' is actually in the name of the driver!! Go figger!

                            Interesting. According to my reading of the 7600 GO specs. on the nVidia site, it showed "(laptop)." My bad.

                             

                            Hunt

                            • 12. Re: Premiere Elements 11 Will not open
                              the_wine_snob Level 9

                              Doug,

                               

                              This thread is for Adobe After Effects, but points out an issue with that Adobe program failing to initialize with MediaCore.prm: http://forums.adobe.com/message/4153260

                               

                              Here is one from Adobe Premiere Pro CS 5, regarding initialization failure with MediaCore.PRM: http://www.dvxuser.com/V6/showthread.php?246862-Help-PP-CS5-won-t-load&s=ad5d07cfd7df022d6 96ff2448f930b4b

                               

                              Here is a PrE thread, with a slightly different "MediaCore" error message, but the OP did find a solution to it: http://forums.adobe.com/message/4747347#4747347

                               

                              Good luck,

                               

                              Hunt

                              • 13. Re: Premiere Elements 11 Will not open
                                ShutterDug Level 1

                                Not sure WHO can figure this out, but the keyword that sticks out in this genius troubleshooter, is outlined below.

                                So how can it trace all of this and not know what it is looking at or the path to it??

                                 

                                Here is a thought... (all I have left is thoughts )

                                Win7 was set up with 2 Program File folders. "Program Files" and "Program Files(x86)" I do not know what the actual locations provide that nay be different, or how/why installation of apps knows where to go and why it is going there.

                                When installing 64-bit apps, they typically go to the x-86 folder by default.

                                Noting the path below, PrE-11 went to the Program Files folder, although it is supposed to be a 64-bit app.

                                CS-6, Elements Organizers 10 &11, PSE 10 & 11 and most other Adobe apps, went to the x86 folder. PrE-11 created a folder in x86, but it is empty. Instead it loaded the app in the Program Files folder.

                                Curiouser and curiouser....


                                Log Name:      Application

                                Source:        Application Error

                                Date:          2/22/2013 12:22:00 PM

                                Event ID:      1000

                                Task Category: (100)

                                Level:         Error

                                Keywords:      Classic

                                User:          N/A

                                Computer:      DOUG-IQ775

                                Description:

                                Faulting application name: Adobe Premiere Elements.exe, version: 11.0.0.0, time stamp: 0x5041d43d

                                Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

                                Exception code: 0xc0000005

                                Fault offset: 0x0000000000000000

                                Faulting process id: 0x13fc

                                Faulting application start time: 0x01ce1131ccae1ee0

                                Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe

                                Faulting module path: unknown

                                Report Id: 212476e0-7d25-11e2-b3c6-001a6bdcbe41

                                Event Xml:

                                <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                                  <System>

                                    <Provider Name="Application Error" />

                                    <EventID Qualifiers="0">1000</EventID>

                                    <Level>2</Level>

                                    <Task>100</Task>

                                    <Keywords>0x80000000000000</Keywords>

                                    <TimeCreated SystemTime="2013-02-22T19:22:00.000000000Z" />

                                    <EventRecordID>1384</EventRecordID>

                                    <Channel>Application</Channel>

                                    <Computer>DOUG-IQ775</Computer>

                                    <Security />

                                  </System>

                                  <EventData>

                                    <Data>Adobe Premiere Elements.exe</Data>

                                    <Data>11.0.0.0</Data>

                                    <Data>5041d43d</Data>

                                    <Data>unknown</Data>

                                    <Data>0.0.0.0</Data>

                                    <Data>00000000</Data>

                                    <Data>c0000005</Data>

                                    <Data>0000000000000000</Data>

                                    <Data>13fc</Data>

                                    <Data>01ce1131ccae1ee0</Data>

                                    <Data>C:\Program Files\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe</Data>

                                    <Data>unknown</Data>

                                    <Data>212476e0-7d25-11e2-b3c6-001a6bdcbe41</Data>

                                  </EventData>

                                </Event>

                                • 14. Re: Premiere Elements 11 Will not open
                                  ShutterDug Level 1

                                  Thanks Bill, I will check tham all out! :-)

                                  • 15. Re: Premiere Elements 11 Will not open
                                    the_wine_snob Level 9

                                    OK, let's look at another test, but first, how are you launching PrE? Is it from the Shortcut on the Desktop?

                                     

                                    If so, in Windows Explorer, navigate to the those two folders. Dbl-click on the .EXE in each, and test.

                                     

                                    Good luck, and I am with you, "guesses are all I've got now... "

                                     

                                    Hunt

                                    • 16. Re: Premiere Elements 11 Will not open
                                      ShutterDug Level 1

                                      Well none of these seem to be related to my issues. I cannot locate a folder called 'appdata' to unhide (maybe because it is hidden?) I will see if I can do a search for hidden files and folders.

                                       

                                      I would like to find out what the 'PlayMediaCore.prm' file is doing when it loads, Surely there is a programmer out there who know what this is supposed to do and what it is accessing as it loads, no? Do codies hang out in these forums? Even a binary answer would be better than none! :-)

                                      • 17. Re: Premiere Elements 11 Will not open
                                        ShutterDug Level 1

                                        You lost me. BOTH? what TWO folders are you referencing? The x86 folder is empty. I can try loading from the PF folder and see if it changes.

                                         

                                        BTW, I lauch from the 'Quick Launch' bar or the app icon in the START menu. '

                                         

                                        D

                                        • 18. Re: Premiere Elements 11 Will not open
                                          ShutterDug Level 1

                                          There are 2 exe files in the PrE11 folder in Program Files, One is 96k so I assume it is a shortcut to the other. Clicking on either of them starts the app abd it stops in the same place. Loading PlayMediaCore.prm

                                          • 19. Re: Premiere Elements 11 Will not open
                                            the_wine_snob Level 9

                                            In the OS's Folder Options, there is a checkbox to Show Hidden and Show System Files/Folders. They are Hidden by default, but changing those, plus unchecking Hide File Extensions, as soon as I install an OS. Hope that change in Control Panel>Folder Options helps.

                                             

                                            Good luck,

                                             

                                            Hunt

                                            • 20. Re: Premiere Elements 11 Will not open
                                              the_wine_snob Level 9

                                              Oops, had not picked up on the empty Folder. I thought that both had files.

                                               

                                              I apologize.

                                               

                                              Hunt

                                              • 21. Re: Premiere Elements 11 Will not open
                                                the_wine_snob Level 9

                                                OK, thanks for that report. It was a long-shot anyway.

                                                 

                                                Wish that I had more, but will keep thinking.

                                                 

                                                Hunt

                                                • 22. Re: Premiere Elements 11 Will not open
                                                  ShutterDug Level 1

                                                  That should not be it as I always show all folders by default when I first set it up. But I will check as the Adobe geniuses in Southern India have been inside my machine!!

                                                  • 23. Re: Premiere Elements 11 Will not open
                                                    the_wine_snob Level 9

                                                    That should not be it as I always show all folders by default when I first set it up.

                                                    Sounds like you set up your OS's, as I do. I often forget that so much is hidden, by default, and just assume that all OS's are set up like mine - mistake.

                                                     

                                                    But I will check as the Adobe geniuses in Southern India have been inside my machine!!

                                                    I will not really comment, but just say that checking is probably not a bad idea.

                                                     

                                                    I am feeling very dumb today, as I have not had any useful suggestions on either current "PrE Will Not Launch" threads, but the other poster gets no error message, and also has an earlier version of PrE running fine on the same computer.

                                                     

                                                    Maybe others will drop by with something that helps, but I am batting 0.00 here.

                                                     

                                                    Good luck,

                                                     

                                                    Hunt

                                                    • 24. Re: Premiere Elements 11 Will not open
                                                      ShutterDug Level 1

                                                      Well, ya done good Bill!

                                                      'Somebody' (I hate that guy!) unchecked the 'show hidden files' button!

                                                      So I checked it again and there it was! AppData! So then I followed this guy below...

                                                       

                                                      I had the exact same setup. I did everything he did. I rebooted and re-started PrE-11, and it CRASHED is the same spot!

                                                      Of course he was not dealing with PrE or 'PlayMediaCore.prm'.

                                                       

                                                      Curiouser and curiouser!

                                                      Back to Power Director!!

                                                       

                                                      whewh! well i fixed it...i think. Not sure why this worked (though i do have a theory), but i changed the folder attributes of my APPDATA folder from hidden to not hidden. Also inside that folder are three subfolders. Local, Locallow, and Roaming. Local Low had a Aplle Computer Folder in it that contained a Quicktime folder. The Roaming folder had an Apple Computer folder that did NOT contain a quicktime folder, so i copied the one from local low into there. Not sure which of these did the trick, because i did both before i tried again, but then PP and AE and everything else seems to work fine now! Woohoo!


                                                      as for the WHY it worked, i think it had something to do with PP and AE not being able to find QT, so Im guessing it is because the folder it was looking for was hidden, or if it was going to the Roaming folder to look for qt it was empty. ::shrug:: Anyway...there it is. I hope this helps someone else in the future.

                                                      • 25. Re: Premiere Elements 11 Will not open
                                                        the_wine_snob Level 9

                                                        Wow! I would never, and I mean NEVER, have thought of that. Glad that you got things up and running, though you had to do some real "heavy lifting" there. The best that I can do is to offer this thread to others, in hopes that it can help them.

                                                         

                                                        Thanks so much for reporting your success, and the steps taken.

                                                         

                                                        Good luck,

                                                         

                                                        Hunt

                                                        • 26. Re: Premiere Elements 11 Will not open
                                                          ShutterDug Level 1

                                                          I think you may have missed the point Bill. The gray highlight is what HE did and fixed HIS apps.

                                                           

                                                          I did the same thing, and accomplished NOTHING!

                                                           

                                                          I am right where I always was... CRASHED!

                                                           

                                                          But if I ever get PP or AE (whatever they are) They will work!!

                                                           

                                                          Meanwhile, it's back to Power Director!!

                                                           

                                                          D