2 Replies Latest reply: Feb 22, 2013 6:31 AM by Jeff_Coatsworth RSS

    RoboHelp 10 - Installation Errors with Third party payload installers

    heisrmann

      Win 7 (64-bit)

       

      I had two errors occur while installing RoboHelp 10. (see below)

       

      Based on the errors, I do have both Adobe Acrobat Pro SQL Server 2008 R2 installed on my system.

      The software does launch without further error, so I am hoping these errors can be addressed.

       

       

       

       

      Exit Code: 6

      Please see specific errors below for troubleshooting. For example,  ERROR:

       

       

      -------------------------------------- Summary --------------------------------------

       

      - 0 fatal error(s), 2 error(s)

       

       

       

      ----------- Payload: SQL Server Compact 3.5 SP2 x64 3.5.0.0 {156FDBA0-B01C-4943-B6A0-6878E05A7796} -----------

       

      ERROR: Third party payload installer RedistributableInstaller.exe failed with exit code: -1073741819

       

      ----------- Payload: Adobe PDF Creation Add-On 10 10.0.0.0 {AC76D478-1033-0000-3478-000000000005} -----------

       

      ERROR: Third party payload installer DistillrStarter.exe failed with exit code: 1603