6 Replies Latest reply: Feb 22, 2013 8:01 AM by the_wine_snob RSS

    premiere elements device error command timeout

    stivblik Community Member

      I recently had to upgrade from Vista to Windows 7 - 64bit  and had to re-install all my Programs. including PE9

      I just finished an edit job and try to burn to DVD but it halts at 5% and i get a device error - command timeout message and it spits out the blank DVD.

      I've tried to burn an AVI file in Windows DVD maker but it won't burn either.  The DVD is a  Samsung TSSTcorp CDDVDW SH-S223B ATA

      I found new drivers on Samsungs website for Win7-64bit and tried updating but i get an error saying incompatible drivers.???

      I'm assuming its not PE that has the issue but just wondering if anyone may know a solution. I don't really want to buy a new DVD burner.

       

      many thanks

        • 1. Re: premiere elements device error command timeout
          the_wine_snob Community Member

          Also check the Samsung site for new firmware for that drive. Be VERY SURE to read the installation instructions completely, and make sure that you know exactly what you need to do, and when. I print out the instructions, and refer to them 100%.

           

          Good luck,

           

          Hunt

          • 2. Re: premiere elements device error command timeout
            John T Smith CommunityMVP

            Things and Software to AVOID when authoring/burning a disc... says Encore, but also applies to Premiere Elements and disc burning

            .

            Start --> http://forums.adobe.com/thread/608660

            #2 has WHY Explained http://forums.adobe.com/thread/607390

            Plus http://forums.adobe.com/thread/562941

            .

            Create an ISO (Encore) or folder on your hard drive (Encore or Premiere Elements) and then use the FREE http://www.imgburn.com/index.php?act=download to write files or folders or ISO to disc for DVD or BluRay (send the author a PayPal donation if you like his program)

            • 3. Re: premiere elements device error command timeout
              stivblik Community Member

              I tried the Firmware Hunt. No good.  PE9 still doesn't want to burn. I also tried Windows DVD maker. It doesn't want to burn either.

              I downloaded ImgBurn and that WILL burn so it's not the DVD hardware.

               

              I read your links John and I'm not sure if I want to start messing around with Registry.

              Everything was working fine until I upgraded to Win7 - 64.

               

              Perhaps I uninstall PE9 and re-install.

               

              Is there a way to burn AVI files with ImgBurn and have them playback on a standard DVD player.

              I just tried to play the burn i just did on a standalone DVD player and it said unrecognisable file. (appologies for this question not being PE9 related)

               

              Or is there a better program out there for this job. You mentioned Encore.

              Thanks again.

              • 4. Re: premiere elements device error command timeout
                the_wine_snob Community Member

                Is there a way to burn AVI files with ImgBurn and have them playback on a standard DVD player.

                No, ImgBurn is only a burning utility, and not an authoring app., which is required to produce a DVD-Video.

                 

                However, with PrE, you can bypass what ever is causing the issue with your burner (probably some other software - see below), if you Burn to Folder, which will create a VIDEO_TS folder, where you designate it, with the IFO, BUP and VOB files. THAT will burn to a DVD-Video with ImgBurn, so long as it sees the burner.

                 

                For the programs, that do not see the burner, this article might be helpful: http://forums.adobe.com/message/2776760#2776760

                 

                Good luck,

                 

                Hunt

                • 5. Re: premiere elements device error command timeout
                  stivblik Community Member

                  Thanks Hunt.  You are a wealth of knowledge.  I will try your advice re: burn to folder - ImgBurn

                   

                  Like i said last post, I can use ImgBurn to burn so there seems to be some conflict between PE9 and my DVD since my Win7 upgrade.

                  and I read your article from the link and i'm not sure if it applies to PE9. I'm not sure how i could unistall the "modules" you spoke about.

                  Thanks again!

                  • 6. Re: premiere elements device error command timeout
                    the_wine_snob Community Member

                    The simplistic beauty of ImgBurn (and a few similar utilities), is that they interface at the "machine level," surveying the hardware, actually outside of the OS. That by-passes any software conflict. PrE, and most authoring programs, interface at the OS level, so if the OS has been told, say by Nero, that a multi-drive burner is a removable HDD, those programs cannot find a burner to use, as the burner(s) is/are seen as something else. There are several common programs, that have modules that "hook" some hardware, at bootup, and report to the OS, that they are not, what they really are. Windows Burning utility is one, both Roxio and Nero have them, in the form of DLA and InCD, and even the accounting program, Quicken, can invoke the OS's burning utility to tell the OS that the burner is not really a burner, but a removeable HDD.

                     

                    Good luck,

                     

                    Hunt