3 Replies Latest reply: Dec 16, 2013 11:15 AM by James Song RSS

    Illustrator CS6 wont start

    asemerdjian@crain.com

      Illustrator CS6 16.0.4 will not start on mac 10.8.2 (jumps up and down in dock a few times loads extensions then stops), removed all adobe products with adobe creative suite cleaner, removed products from application directory. restarted, reinstalled only Illustrator CS6, then the individual patches that were manually downloaded from

       

      http://www.adobe.com/support/downloads/product.jsp?product=27&platform=macintosh

       

      My next step would of been to continue the installs of CS6 Products but Illustrator will still not start.

      I understand this is a known issue with the latest update through Adobe Application manager.

      Please help, it has been 3 days now we are unable to properly correct the issue after numerous uninstalls and intallations.

       

      Addtional items tried: user is an administrator, created a new user with Admin priv and tried also not working.