+1. Have the same issue
+1 I have the same issue.
Have you tried to reset your Adobe ID password then log in? I tested mine this morning as I was able to login just fine.
Which browser are you using? Have you tried testing with a different browser?
Let me know if you can get it or not then I can test it further with your Adobe ID if needed
Yep. I have this same problem.
I can log into my adobe account just fine (with the link mentioned above, or into browserlab, for example).
When I follow the link in the email about the Revel migration, I can log in there successfully:
Then I get asked:
"Extend your Adobe ID for Photoshop.com by completing the form below."
If I choose an unused username and tick the terms and conditions box, then hit submit, nothing.
Chrome 24 on OS X. Flash blocked generally but allowed for photoshop.com and adobe.com.
Problem also occurs on
Firefox 18.0.2 on OS X 10.8.2,
Safari 6.0.2 on OS X 10.8.2
Internet Explorer 9 on Windows 7
none of which are blocking Flash.
Message was edited by: michaelkh1
I have the exact same problem. I can get into my Adobe account just fine, but when I try to log into my Photoshop.com account the screen will not react when I select a personal URL.
+1. Bump. Same here, hangs when asking for username, doesn't even look like the page is trying to process anything.
I see that several of you have this issue, and we are looking into cause so that we can give you a solution.
Yep. Same here. I've been trying for two days from different computers, different browsers, even mobile devices and always run into the same problem. Log in fine with my adobe I'd, but when I enter an id on the Extend Account page. I hit send and absolutely nothing happens.
It is no longer possible to create a Photoshop.com id as the sharing and storage will be migrating to Revel and shutting down.
If you have saved files on Photoshop.com and do not haved access to them, please let us know and post here. We will help you get to your files.
So in fact the email advice you sent out to likely thousands of users who, like me, signed up for the app and tried it in the past, without apparently needing a photoshop.com ID, was completely useless, and it's taken you several weeks to work that out?
I don't actually have many photos on photoshop.com (possibly any, not sure) so I don't really mind, but this (coupled with the instant dismissal of Browserlab today!) does not fill me with confidence about Adobe's management of online services, sorry
Also don't know if I have images there since I couldn't sign in. Curious though.
Additionally, I'm not trying to create a new account. I already have one, but can't sign in.
The way this error is generated is if you tried to create a Photoshop.com account after the migration period started. Any user that did not already have an account (needed to upload photos previously), can not create one now. Having an Adobe ID did not automatically create a Photoshop.com id. I am not sure about those who think they had a Photoshop.com login but got the message. The good news is that you did not put any files there.
Just to confirm for you, none of you have uploaded files to Photoshop.com. If I found that you had any files, I would certainly help you get to them.