5 Replies Latest reply: Feb 26, 2013 4:39 AM by Peter Grainge RSS

    APPCRASH error

    SIGICHARLA

      Hi,

       

      I'm getting APPCRASH error while opening RH 8 project files. Please advice how to correct it?

       

      Thanks

      Priya

        • 1. Re: APPCRASH error
          RoboColum(n) ACP

          Hi Priya.

           

          Is this happening when you open ANY project or just one specific project. Try opening one of the sample projects and report back. If it is happening on all projects please report back with your RoboHelp version and Windows OS.

           

          Second point: Is the project you are opening located on a server? If you are using RoboHelp 9 or before, you should never have your project source files located on a server apart from for backup purposes. Always open a project from a local drive.

          • 2. Re: APPCRASH error
            SIGICHARLA Community Member

            Hi,

             

            This issue persists while trying to open any project including sample projects. I get the error message that Adobe RoboHelp has stopped working and the Problem Event Name is stated as APPCRASH.

             

            I'm using RoboHelp version 8 and Windows 7 64 bit OS.

             

            All my project files are saved in the local C drive and not on any server.

             

            Please advice how to correct the issue.

             

            Thanks

            Priya

            • 3. Re: APPCRASH error
              Peter Grainge ACP/MVPs

              Do you have Service Release 802 applied? It is critical.

               

              See Using Rh 8 on my site.

              • 4. Re: APPCRASH error
                SIGICHARLA Community Member

                Hi,

                 

                I've already applied Service Release 802.

                 

                Our technical staff are also unable to understand the issue why i'm getting such a kind of error.

                 

                Kindly suggest.

                 

                Thanks

                Sowjanya

                • 5. Re: APPCRASH error
                  Peter Grainge ACP/MVPs

                  Was RoboHelp installed with Admin rights? Even if it was, I think you need to uninstall and reinstall, then apply the patches again before opening any project.

                   


                  See www.grainge.org for RoboHelp and Authoring tips

                   

                   

                  @petergrainge