1 Reply Latest reply on Feb 25, 2013 12:23 PM by TerriStone

    Does Level Up require an internet connection or certain ports open to work?

    fcabeje

      Hello everyone,

       

      I'm trying to troubleshoot a problem that I'm having withe Level up. I have used level up successfully in the past on various systems in our office; but now when launched all I get is a gray window. I've tried to move the tab around as I've seen that it fixed a similar issue for another user but to no avail. At this point I wonder if it could be related to my internet connection since we just setup and new internet filter. Can anyone tell me if Level up needs to connect to Adobe to work correctly and if so what ports does it use to do so?

       

      Thank you for your help in advance.