- Is your help always opening the default topic regardless of whether you call a link to a bookmark or does it go to the default topic for every CSH call?
- Are you using local help or is it placed on a server?
- What browsers have you tried?
- If you enter the entire path with two pound signs in the address bar, do you then see the correct topic/bookmark location? (example: http://example.com/index.htm#Change_SSN/TCRS_Concord_Project_-_Change_S SN_User_Guide-FINAL.htm#3_Change_SSN)
My first guess would be that you have to enable all map files for your output. But you seem to have done that as whcshdata contains information. *For anyone reading this thread: To enable CSH in WebHelp: Open your SSL, expand Content Categories, select the category and check the map files you want to use under Map files.
Please answer the questions and we’ll dive some deeper.