11 Replies Latest reply on Feb 24, 2013 9:53 AM by the_wine_snob

    Premiere Elements 11 Error When Importing Audio

    coach Level 1

      I have PE-11 on my desktop and my laptop.  I'm getting an error - but only on the desktop.  No matter which film I'm editing - when I go to drag the music file (sound track) to  the "drag audio here" block, I get the following dialogue box, saying "Add Media Failure" followed by "The importer reported a generic error".

       

      That's all it says - and it won't accept the audio file.  Doesn't matter whether I do it in "quick" or "expert" or whether I try to move it to another audio track - I get the same error.

       

      When I drag an audio file to the audio track on the laptop, it works perfectly.

       

      Is there something I can do - on the desktop - to eliminate this error?  I really don't want to reload all the media to the laptop and build out the timelines from scratch.  At the end of the day, the desktop is my primary workstation - so I've got to find a way to solve this.

       

      As I'm dragging the file, I see the desired "plus" sign + but when I get to the layout spot and relase the mouse, the error hits me and the file doesn't transfer

       

      Any ideas?

       

      Thanks!

        • 1. Re: Premiere Elements 11 Error When Importing Audio
          the_wine_snob Level 9

          Coach,

           

          As this has been posted to the PrE FAQ sub-forum, I am moving it to the main PrE Forum, where more people will see it.

           

          Good luck,

           

          Hunt

          • 2. Re: Premiere Elements 11 Error When Importing Audio
            coach Level 1

            Roger that - thanks mate!

             

            Coach B.

            • 3. Re: Premiere Elements 11 Error When Importing Audio
              John T Smith Adobe Community Professional & MVP

              What kind of audio file... MP3 or WAV or ???

              • 4. Re: Premiere Elements 11 Error When Importing Audio
                coach Level 1

                Standard iTunes audio file - mp4.

                • 5. Re: Premiere Elements 11 Error When Importing Audio
                  John T Smith Adobe Community Professional & MVP

                  I don't do iTunes, but I **think** I remember previous problem discussions... with the solution being to convert to WAV (maybe to remove DRM?)

                   

                  ADDED read http://forums.adobe.com/message/3279893 for DRM and iTunes information

                  1 person found this helpful
                  • 6. Re: Premiere Elements 11 Error When Importing Audio
                    the_wine_snob Level 9

                    Coach,

                     

                    iTunes has changed some things, relative to both their music and their files. For other reasons, I have an older version of iTunes, which works fine, and with which I am familiar. The newer versions probably offer other advantages with regard to using the music in a Video production, but as I seldom do that, I have not felt the need for it.

                     

                    Going back, the only way to use iTunes music was to create a Playlist in iTunes, then burn that to an Audio-CD. That CD would then be ripped (it would be in CDA format), to a PCM/WAV @ 48KHz 16-bit (as John T. mentions). The resulting PCM/WAV would Import into Premiere perfectly. I use Adobe Audition to do the ripping, but many free audio-editing programs can do the same thing very well.

                     

                    With that workflow as a fall-back, let's see if we can get both of your computers handling the iTunes files properly. First, do you have iTunes (and the same, or very similar versions) installed on both computers? Do you have the same, or very similar versions of Apple's QT Player installed on both computers? If not, that is where I would start.

                     

                    Good luck,

                     

                    Hunt

                    • 7. Re: Premiere Elements 11 Error When Importing Audio
                      Steve Grisetti Adobe Community Professional

                      Bill is right. You need to convert this file to a WAV file. (Also note that most iTunes songs have copy protection software built into them which will prevent you from using them in any video project. Which is why most people who want to use music in their videos use Amazon.com.)

                       

                      You should be able to output at least an MP3 from iTunes -- but how you convert this to a WAV file depends on the operating system you're running your computers on.

                      1 person found this helpful
                      • 8. Re: Premiere Elements 11 Error When Importing Audio
                        coach Level 1

                        Thanks for all the input.  The biggest problem I'm having with all this - is the PE-11 on my laptop lets me drag iTunes songs directly to the video project.  The PE-11 on my desktop has the error.  I have uninstalled and reinstalled, on the desktop - but the problem still exists.  Within iTunes, you can right-click on a song and make an mp3 copy (which is then added to your "recently added" tab in iTunes).  I have converted the songs I want to MP3 so I can finish the project.  I didn't have to make a .wav file - and the copyright protection is a non-issue, as my brother is the artist who's songs I'm trying to use on my latest project.

                         

                        iTunes has relaxed their policy on inclusion of iTunes music in videos (which is why it works on my laptop).  Yes - you still need the artists release agreement for copyright - but according to what I've received from Apple today - iTunes isn't stopping me from putting the songs in - it's got to be an Adobe thing.  Strange thing here is both machines (laptop and desktop) are Dells.  Desktop is an Alienware Auroa R4; laptop is a Dell Latitude E6430 -- both running Win-7.

                         

                        Once I finish the project - I'll see if I have the same issue with Premiere Pro CS6 - which we have at work.  Years ago - the only way to use a songs from my iTunes library was to burn the desired songs to a playlist on CD, then re-import into iTunes, with mp3 as the default importer - then move the files into the project.  At least now - within  iTunes, you can convert a song directly to mp3 without creating a separate disk - but I'm bothered as to why the mp4 works fine in PE-11 on one machine - but not the other.  Obviously, I can't solve it today (smile) so I'm moving on in order to finish the video project.

                         

                        Again - thanks for all your help.  I'll advise (next week) how my test of iTunes on Premiere Pro CS6 works (natively or mp3 conversion required).

                         

                        Coach B.

                        • 9. Re: Premiere Elements 11 Error When Importing Audio
                          the_wine_snob Level 9

                          Coach,

                           

                          Since one machine is working fine for you, but the other is not, with the came version of PrE on both, I would look to what other things might be different, machine to machine. That is why I asked if both had the same exact version of both iTunes and QT Player. I was trying to determine what was different between your two computers.

                           

                          One additional benefit to not processing through MP3, is that first iTunes uses compression to store most music files. MP3 applies more compression. With the old workflow, one went from the compressed iTunes files, to CDA (no compression), then rip to PCM/WAV, which is uncompressed. That saves one layer of compression, which will degrade quality. Just something to think about.

                           

                          Good luck, and hope you can find the differences in the two computers.

                           

                          Hunt

                          1 person found this helpful
                          • 10. Re: Premiere Elements 11 Error When Importing Audio
                            coach Level 1

                            Thanks, Hurt - will do.  Yea, the more I think about it - it has to be some suttle difference between the machines.  Same version of PrE; same version of iTunes; same version of QT.  Hopefully I can find what's causing it.

                             

                            Thanks again, mate.

                             

                            Coach B.

                            • 11. Re: Premiere Elements 11 Error When Importing Audio
                              the_wine_snob Level 9

                              Coach,

                               

                              I would have thought that with the same version of iTunes, QT and PrE, that both machines would then have everything needed - but I must be missing something - something missing from one machine, but have no idea WHAT that might be.

                               

                              Good luck, and when you find that difference, please update the thread, as it will likely help others in the future.

                               

                              Hunt