I tried to submit evidence that I am a student but apparently exists an error in the system. How can I continue with this process. I already bought my product but I cannot download it yet because I assume that I have not sent evidence yet.
You can download the trial version of the product and use it for 30 days until you resolve your student status.
For details regrading the student/teacher provisions you can refer to the following information page:
Another good resource for getting information is the student and teacher edition information forum:
If you think you need to contact someone in support directly, then try using chat or telephone support and see if they can help.
Here are some links to help make contact: