6 Replies Latest reply on Feb 26, 2013 3:08 PM by Francois_FR44

    Add Media in PremiereElements 11 from a Canon Legria HF G10 AVCHD cam does not work

    Francois_FR44 Level 1

      Hi Everybody,


      I need help as I didn't find anything in the FAQ concerning my problem. I use a canon Legria HF G10 camcorder (AVCHD).

      Importing videos into Premiere Elements 10 is OK

      But after upgrading to the version 11 of Premiere Elements, I do not succeed to get any video from my cam. The camera does not appear in the field SOURCE althoug my MAC OS did recognize it. And of course I get the message that no compatible device was detected.


      Does anybody have experience with such a case or know how to help me ?


      Thanks in advance