7 Replies Latest reply: Feb 25, 2013 12:47 AM by pwillener

Please help!!

Warrenson Feb 24, 2013 4:07 PM

I was able to convert PDF files to Word, now I can't and my subscription is still current. Please help asap.

1. Re: Please help!!

kglad Feb 24, 2013 4:10 PM (in response to Warrenson)

what happens when you try?
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2. Re: Please help!!

Warrenson Feb 24, 2013 4:22 PM (in response to kglad)

Nothing, it doesn’t provide me with the options to “save as” or “convert” – not even the tools menu
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3. Re: Please help!!

pwillener Feb 24, 2013 5:23 PM (in response to Warrenson)

What are you using for the conversion - Adobe Reader + ExportPDF, or Acrobat?
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4. Re: Please help!!

Warrenson Feb 24, 2013 7:15 PM (in response to pwillener)

I have purchased Adobe ExportPDF Annual product number 22002680
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5. Re: Please help!!

pwillener Feb 24, 2013 9:42 PM (in response to Warrenson)

What is your operating system? What is your Reader version?

So you don't have a Tools button any more? Can you try a repair install of Adobe Reader?
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6. Re: Please help!!

Warrenson Feb 24, 2013 10:03 PM (in response to pwillener)

Pat – you are marvellous – re-installed Adobe Reader and now all fixed – thank you very, very much.
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7. Re: Please help!!

pwillener Feb 25, 2013 12:47 AM (in response to Warrenson)

Great - you're welcome!
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