I was able to convert PDF files to Word, now I can't and my subscription is still current. Please help asap.
what happens when you try?
Nothing, it doesn’t provide me with the options to “save as” or “convert” – not even the tools menu
What are you using for the conversion - Adobe Reader + ExportPDF, or Acrobat?
I have purchased Adobe ExportPDF Annual product number 22002680
What is your operating system? What is your Reader version?
So you don't have a Tools button any more? Can you try a repair install of Adobe Reader?
Pat – you are marvellous – re-installed Adobe Reader and now all fixed – thank you very, very much.
Great - you're welcome!
Retrieving data ...