5 Replies Latest reply on Feb 25, 2013 10:18 AM by the_wine_snob

    .avi error message for Premiere Elements 11


      When I try to upload a video from my Cannon camera a message saying the proper codec isn't installed.  The camera uses .avi and I tried to download the codec pack, but i still can't upload anything.  Can anyone help?

        • 1. Re: .avi error message for Premiere Elements 11
          Pattie F Employee Moderator

          forwarding from sharing and storage to premiere forum

          • 2. Re: .avi error message for Premiere Elements 11
            John T Smith Adobe Community Professional & MVP

            Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing



            For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/

            For Mac http://mediainspector.massanti.com/

            • 3. Re: .avi error message for Premiere Elements 11
              the_wine_snob Level 9

              Welcome to the forum.


              AVI is like saying that I have a stick of gum, in a foil wrapper.


              First, see this FAQ Entry: http://forums.adobe.com/thread/440037?tstart=0


              Then, let us know more about your AVI's.


              My first guess would be that they contain MJPEG, and if so, see this article: http://forums.adobe.com/message/4079377#4079377


              Good luck,



              • 4. Re: .avi error message for Premiere Elements 11
                Paul Glanville

                hello. FIrst,  Bill, I want to thank you for all the time and effort you appear to put in to answer people's questions - see below....  I  bought Adobe photo and premier 11 about 4 months ago.  I have the same problem it appears the guy above is having - when I try to import .avi files it says "not supported or codec not installed...." or something to that effect.  What puzzles me is that I installed same programson my desktop and my new laptop, and things are fine on desktop but the problem is on laptop....  I have ben able to find any website that seems to have a "set" of codecs to download and install.  Is tehre such a thing available?  and if so, how would I know I am not getting something that may have some kind of virus embedded, etc?


                Now, just a comment about your help....  I heard a funny story about a lady who had a phone number that used to belong to a hotel in the area and the hotel had not bothered to change , the contact number on some websites.  This lady started getting phone calls for the hotel and she would patiently give people the new number and then she would call the hotel and tell them the problem, asking them to change things so she would not get the calls.  The hotel didn't do anything for months.  The lady got tired of asking them to fix things, so she just started taking reservations as if she were the hotel.  people would then come to the hotel expecting to have reservation, and the reservations were bogus.  So, Bill, are you really answering questions, or just handing out BS and laughing at us trying to fix things with bogus answers - I am kidding, I hope you know.  Like the sign,
                "Answers to questions - $25.  Correct answers - $50.  Dumb looks are still free."

                Thanks, Paul

                • 5. Re: .avi error message for Premiere Elements 11
                  the_wine_snob Level 9

                  As to CODEC "packs," about the only ones that I recommend are from MS (I think all are free, but have been moved about, since I last posted a link to those), then commercial CODEC packs, from companies like MainConcept (they provide many of the CODEC's, that are contained in Premiere), or perhaps from BlackMagic (some free, some for pay), if one has a BlackMagic card in their system.


                  Otherwise, I shy away from CODEC packs. I only download and install CODEC's, when I need them. I also try to go to the "source," even if I have to pay for those, while other versions might be free. That stated, free CODEC's, where needed, are not bad things. Two that I recommend are the Lagarith and UT Lossless CODEC's, and I use those often.


                  By determining the exact necessary CODEC, contained in an AV format, like AVI, which is but a wrapper, one can then download and install JUST that necessary CODEC.


                  I also use a couple of AV file viewers, just for display with "out of the ordinary" CODEC's, VLC Player and MediaPlayer Classic HC (both free), because they contain their own set of CODEC's, and will use those, if the proper CODEC is not installed in the system - where most CODEC's go. They also do NOT install those CODEC's, but rely on them, from the players' files, to display. If I have to edit with the odd CODEC's, I will either do research, locate it, then download and install it, and if it's one that Premiere cannot use to edit, will then convert to something that Premiere CAN use to edit.


                  CODEC's are a very involved topic, as there are so very many of them, and some will work only for playback, while some will also work to Encode to, and only a tiny subset can be used by an NLE (Non Linear Editor) program - this also differs NLE to NLE, with some editing a particular CODEC just fine, while another will not be able to use it to edit.


                  To further confuse matters, some CODEC's, like MJPEG, get tweaked by the camera mfgr. In some cases, a generic MJPEG CODEC, like Morgan, or MainConcept, can work just fine. However, in some cases, one must get the exact MJPEG CODEC used by the camera mfgr. and install that. It just depends, and there is no "one-size fits all" solution.


                  To explain more about the AV file format as a "wrapper," and also how to determine the exact CODEC inside those files, this FAQ Entry should be useful: http://forums.adobe.com/thread/440037?tstart=0


                  For more background on CODEC's, in general, this FAQ Entry gives some sources and information: http://forums.adobe.com/thread/546811?tstart=0


                  Because MJPEG is quite popular, that MJPEG article, linked to above, goes into more detail on that particular CODEC, and tells how to install the one for one's camera, plus links to Morgan and MainConcept, if the generic MJPEG CODEC's do work.


                  Good luck,




                  PS - when one computer handles a particular file, but another does not, that usually means that one computer has the proper CODEC installed, while the other one does not. It could be as simple as one computer having a camera's utility nstalled, but the other one does not.