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Hi cornish_fi. This may not help but hopefully it will spark some magic inside someone else's cranium for a solution. The micron symbol can be entered via an "m" key if a certain key combination is used. I have a character set diagram that says this is so. Unfortunately it doesn't say what the key combination is! As I say it doesn't solve your problem but may help someone else to do so.
Just been thinking about this some more....well it's a slow Friday afternoon here! Is the language set in the File > Project Settings the same as your PC's settings?
While I haven't experienced this in Robohelp, I have seen this type of thing throughout the years with special characters (eg checkmarks and bullets). Typically, the problem occurred when I created a document on one computer and then tried to view it on another computer that didn't have the correct fonts installed. The solution was to install the font on the second computer. I don't know if this will solve your problem, but you might check out which font you are using within Robohelp and ensure that it is supported on the computer where the outlook is displayed. I know that there is a way to specify a Font Set within Robohelp so you could search the RH for hwo to do that. Since the HTML coding is correct, you shouldn't have to go through the brain damage of replacing the character.
Kathy - you working in Word or HTML?
I'm working in RH HTML. But like I said, I haven't experienced this in RH, but I used to see it a bunch when I used Frame. We (the Tech Pubs group) would create these awesomely formatted documents with all sorts of cool special symbols for checkmarks and bullets. Invariably, when a new writer started with a new computer, everything would get screwed up until we loaded the right fonts on the new computer. I have also had problems in RH when I created a help system using Myriad Pro font. It looked great on my computer, but the output was awful on everyone else's (since they didn't have the special font). I had to use RH font sets to map Myriad Pro to Arial. But I don't know if this is the same problem feebeegeebee is experiencing.
Originally posted by: Colum McAndrew
Unfortunately it doesn't say what the key combination is! As I say it doesn't solve your problem but may help someone else to do so.
Here is how I do it. In WYSIWYG mode, place cursor at insert point, press the space bar once then Shift+LeftArrow to select the space. Then select font: Format > Font and select Arial, Arial Unicode, Courier, Courier New, Times New Roman or Verdana then "Alt+0181" will insert the micron symbol that renders in HTML (just tried it in RH5 and it generated just fine).
As to the Search-'n-Replace problem for cornish_fi, need to know what is in the project topic html code for the character.
If you want to discover the codes that can be used for certain characters, try this.
1. Click Start.
2. Click Run.
3. Type Charmap into the Run Dialog.
4. Click OK and the Windows Character Map applet runs.
5. Select the Font to be used.
6. Locate the character and click the Select button. This should reveal the keystroke to be used to produce the character. You simply look in the lower right corner of the dialog to see it.
Here is the bonus. Click the Copy button and the character is copied to your Windows clipboard. You may now paste it where you need it.
Thanks for replying, Colum.
Yes, the language specified in Project Settings and in the Regional Settings on my PC are the same.
Thanks for your reply. You're right. The micron symbol created like that does render in HTML.
Also, I hadn't thought of looking at the HTML code and searching for the code used for that symbol (e.g. <span style="font-family: Symbol, serif;">m</span>)
That really seems to work, so thank you very much.
That really has prevented me from tearing my hair out!
Thanks to all who replied.
As usual you've come up trumps!