The easy fix for this is to reinstall the product on your machine.Since you do not have original media,you can do that in two wyas:
Firstly,You can download and install PSE10 build .
However this is not recommended becuase you are using Hp version of PSE and it has some extra features which will break .
So you should go for the second one.
Secondly,Contact HP customer support and ask them for the PSE10 build that they had installed on your machine.
Can you please share screenshot of the error you are getting,just for reference.
Help. Found a trial version from the web, and re-installed it.
Still getting this error. Now I feel like I'm out of options. I have renamed this DLL so that it shouldn't be affected. I'll try to reload/reinstall one more time. If that doesn't work, what other options would I have?
as a side note, HP will not support this at all ("it's a third party application")
One more point: this only appears to be triggered with trying to activate the "text" tool. Is there an issue with just that?
The screenshot that you have shared says that ATMlib.dll is missing,not Amtlib.dll.
This is a system file and is not PSE11 specific.I have found some document about Atmlib.dll.You can have a look and do the needful.
You are right, it is ATM, not AMT.
So I realized that when "googling" ATMLIB.dll, Goolge will also come back with AMT which is probably just an error from being tired of trying to deal with this.
This appears to be "Adobe Type Manager" library issue. Which brings me back to font issues. I remember in the older version of PSE (I think 2), it would "read" through fonts in the fonts subdirectory, but now my new version 10 doesn't do that. Is there some kind of settings file that I can reset/delete and force it to review those fonts again (I'm assuming maybe it doesn it the first time, and then assumes it won't need to do that again?) But if a font changes woud that affect this process? I also looked through the fonts subdirectory and discovered that my Fonts could run as a link (to a location outside of the Fonts folder). However, now everything is copied and nothing is "linked" to. Still didn't seem to make a difference.
It's costing me absolutely tons of time to try to figure this out...
If you look in the system 32 folder do you have both the atmlib.dll and amt.lib.dll?
(capital or small letters)
The atmlib.dll (adobe type manger is supposed to be in system 32) the amtlib.dll is not.
both are adobe files
I checked and yes, AMTLib was there. I renamed the extension an rebooted. It didn't make any difference.
Still stuck (thanks for having me at least try something)
I pressed alt+shift+cntl during start up, and was promted to restore setttings. That didn't work.
I also went to the tool menu above the tools and if you can select the little drop down to 'reset' a tool or "reset all" tools. Selecting the "reset all tools" acivates the crash. When hovering the mouse over the tool, it pops up a "horizontal text tool" message, but will crash as soon as I click on it. (As a side now, it won't matter if it's a left click or a right click).
Not seeing too many other options. Is there a font maybe on the system, or a family of fonts that's either missing or should be deleted if found?
I would unistall pse 10 and then go to system 32 and delete the amtlib.dll (AMTLIB.dll)
and the amtlib.dll (AMTLIB..dll) and then reinstall pse 10.
If the amtlib.dll is corrupted or someting, that's what the problem with the text tool in pse 10 is and pse 10 should install a new one.
In other words pse 10 needs the amtlib.dll in the system 32 folder in order for the text tool to work.
From reading your earlier postings it seems you renamed a dll file.
If you look in the C:\Windows\System32 folder do you have both an amtlib.dll and a atmlib.dll?
promise nothing was renamed.
and yes I do have them both there, and I de-installed the software, renamed the file extensions of both of these to see if a reinstall would copy them back, but that did not happen.
I have a older laptop, and I did copy the ATMLIB.dll file over the the desktop (where I'm having the issue) but after rebooting, nothing was different. I also went out to the windows update and forced all those optional updates incase they impacted some of the DLLs.
but no difference.
This is the most frustrating software issue I've had in years.
Sorry for the frustration kjg48359,
I have a couple suggestions:
1. Try changing the font preview preference to not display font previews
Preferences > Type > Uncheck Font Preview Size
2. Have you tried launching and using PSE in a new administrator user yet?
Seems that would be a good test.
3. Also, which version of Windows are you working on?
I am having the same issue since Jan 2013. I discovered the fatal error when using Photomerge. ADOBE refused help as it was a Windows issue they claimed. Windows refused help as it is an application problem. 1 full day hanging on the phone down the drain (next to a nice phone bill for me calling from The Netherlands to the US!).
I accepted the error until to day I encountered the issue with the text option in PS Editor!
A IT tech friend of mine tried the lot, but as proven today NO SOLUTION. The fact that ADOBE refuses p****es me off, as I paid for a working program and at the first hick-up they turn their back on me.
I ried copying in several versions of the ATMLIB file sourced from other computers, but still no luck!
For those who can understand Dutch: the problem is a corrupt ATMLIB.dll file.
GREAT ADVERT FOR ADOBE THIS WILL MAKE. I am seriously looking into other programs as soon as I am sure the liberary can be converted without loads of rework, as I store about 7,500 pics!
Regarding your option 2, how can I try that. It looks my last resort.......................
I run Windows 7 and always kept up with updates.
Thanks for your help anyway (Adobe is not home!)
I suffer from the same issue, but it pops up with me also when using Photomerge. Do you experience the same?
I discovered it first in Jan when I tried to stitch/merge some pics. Adobe refused help as it was a "windows issue". Windows refused help as it was an application problem"! Still I paid fulll funds for the version including support I remembered!
Can you have a check if the Merge option has the same effect with you?
Just like you I am at the end of my options (and patience).
Sorry for the delay in getting back to you. Thanks for posting.
Did you try the first suggestion? Any luck?
Try changing the font preview preference to not display font previews
Preferences > Type > Uncheck Font Preview Size
Regarding the second suggestion, of creating a new admin user and trying it within that.
If on Windows 7, see this document which walks you through creating a new administrative user: http://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html
Let me know how both of those go,
can you guide me a little in your option 1? I am using the Dutch version of PE10 and have problems finding the toggle to switch off the font display. Please indicate which buttons to follow to get there in writing.
I would like to try this one first, then the other to mak esure to retrieve the root couse. I am using windows 7.
Unfortunately there are no other reports of the error also blocking the Photomerge, so I cannot see if there is a link between the two phenomena.
Thanks for trying anyway.
I don't have the Dutch PSE on my system, but this setting should be discoverable if you look in the same places as my screenshot displays.
Note: Getting to the preferences is done within the "Edit" menu on the windows platform (instead of the Adobe Photoshop Elements Editor/Application menu as shown by my MacOS screenshot)
Try unchecking this Font Preview preference, restart Photoshop Elements and see if you still get the error.
Let us know how it goes,
I was really excited finding the route to disable the Font Preview, but unfortunately it did not solve anything.
PSE still shuts down with reference to the ATMLIB file once I try to add a text to a picture or if I advance with Photomerge. I heard some other users on the first issue, but I haven't seen any report on the second.
Can you see the connection between the two occassions (there might be more, but I just don't use all possibilities of PSE Editor)? If so we might advance a little.
I am organising a fundraiser this weekend to be able to procure PSE 11 and see if this issue remains. But after the "enthousiastic" support I have received from PSE support, I am looking to see if I am better off putting my money in another program............
Thx and regards,
Thanks for getting back with your results John.
Try the second suggestion when you can of creating another administrator user on your computer (helpful link in previous posting), Log in as that new user, and test PSE10 out to see if you can add text, or even start the Photomerge.
This should alleviate most of the connections, unless it's a font that is tripping PSE up, in which case we'd want to troubleshoot the fonts that are installed on your system.
For Font troubleshooting, this article can help: http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html#id_70272
The other option is to go ahead and download the trial for Photoshop Elements 11 and see if that works out for you as well: http://www.adobe.com/go/tryphotoshop_elements/
You can download and try it out for free for 30 days.
Let me know how it goes for you.