I have no problem in my own IE browser, and I can also see the marquee in Safari on my smartphone, but my end users are in a Council, which probably has more aggressive security controls. they get no message though.
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If they are allowed to change their settings in IE or their IT will, then you may have a solution. Otherwise they will need to use another browser if the issue is Active X and if they can use other browsers.
Check your IE Active X settings. If you deselect the allow active content settings and the issue is Active X, you will hit the problem if you run the content locally.
If the help is on a server Active X should not be an issue. That is why I think you need to create the problem locally with IE and then test that with another browser. If the help baulks with IE and not Firefox, then it likely is an Active X issue.
See www.grainge.org for RoboHelp and Authoring tips
Could you please share more on the following:
> What is the content of your marquee- is it all text or image or mixed?
> Are you using a third-party control to place the marquee on the page?
The marquee has just text – no images, but it does contain a hyperlink. Not sure what you mean by ‘third party control’, - I inserted the marquee just using the functionality within RoboHelp 9.