0 Replies Latest reply on Feb 27, 2013 12:42 AM by ISDNO

    Flash crashing Internet Explorer, and possibly Google Chrome.

    ISDNO

      Good day,

       

      One of my customers has come to me with a rather troubling little problem.

      He and two of his collegues are experiencing the same problem and started on Sunday 24.02.2013.

       

      Problem description:

      Chrome doesn't load any webpages, sometimes displays a plugin crash after a while.

      Internet Explorer crashes but loads webpages, flash reported at fault in event viewer.

       

      This has been tested so far.

      • Chrome and IE both work fine under Secure Startup in Windows.
      • Uninstalled Chrome with Revo Uninstaller
      • Scanned machine for Virues malware with: Trend Officescan, Malwarebytes, MGEM, ComboFix, SUPERAntispyware, HitmanPro, Hijackthis etc etc.
      • Tested with all security application unloaded or closed.
      • Chrome works if I tune it with -no-sandbox but since this disables all chrome security I don't really want to run like that.

       

      So, problem is like this.

      Google Chrome, gets stuck on loading pages.

      No response what so ever but after a while the page show a plugin crash (Even though none are shown as installed).

       

      Internet Explorer works, but after 1 -2 clicks on some links it crashes with the following event.

       

      Lognavn:       Application
      Kilde:         Application Error
      Dato:          27-02-2013 09:13:30
      Hændelses-id:  1000
      Opgavekategori:(100)
      Niveau:        Fejl
      Nøgleord:      Klassisk
      Bruger:        I/T
      Computer:      KECPF0D2E005.i04.local
      Beskrivelse:
      Navn på program med fejl: iexplore.exe, version: 9.0.8112.16421, tidsstempel: 0x4d76255d
      Navn på modul med fejl: Flash32_11_6_602_168.ocx, version: 11.6.602.168, tidsstempel: 0x51117000
      Undtagelseskode: 0x80000001
      Forskydning med fejl 0x006954a0
      Proces-id 0x1590
      Programmets starttidspunkt 0x01ce14c247625d30
      Programsti: C:\Program Files\Internet Explorer\iexplore.exe
      Modulsti: C:\Windows\system32\Macromed\Flash\Flash32_11_6_602_168.ocx
      Rapport-id: 91a55190-80b5-11e2-84f6-002467302898
      Hændelses-Xml:
      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        <System>
          <Provider Name="Application Error" />
          <EventID Qualifiers="0">1000</EventID>
          <Level>2</Level>
          <Task>100</Task>
          <Keywords>0x80000000000000</Keywords>
          <TimeCreated SystemTime="2013-02-27T08:13:30.000000000Z" />
          <EventRecordID>50408</EventRecordID>
          <Channel>Application</Channel>
          <Computer>KECPF0D2E005.i04.local</Computer>
          <Security />
        </System>
        <EventData>
          <Data>iexplore.exe</Data>
          <Data>9.0.8112.16421</Data>
          <Data>4d76255d</Data>
          <Data>Flash32_11_6_602_168.ocx</Data>
          <Data>11.6.602.168</Data>
          <Data>51117000</Data>
          <Data>80000001</Data>
          <Data>006954a0</Data>
          <Data>1590</Data>
          <Data>01ce14c247625d30</Data>
          <Data>C:\Program Files\Internet Explorer\iexplore.exe</Data>
          <Data>C:\Windows\system32\Macromed\Flash\Flash32_11_6_602_168.ocx</Data>
          <Data>91a55190-80b5-11e2-84f6-002467302898</Data>
        </EventData>
      </Event>
      
      

       

      Thus makes me think the culprit here is Flash.

      If I do a regular uninstall of Flash Internet Explorer works a bit better.

       

      How ever, chrome has the same problem. And since it uses its built in flash player I am unable to uninstall flash for it.

      So my question to you.

       

      Is there any way to completely whipe everything that is related to Flash player from the machine to do a clean install of it?

      Any help is much appreciated, I am at a total loss here. I kind of assumed this was virus or malware that caused this but since it didn't find anything with my scans the problem seems to be elsewhere.

       

      Thanks in advance!

      Martin