Please tell us what happens when you try. If there is an error message, please give it exactly.
This is the message that comes up on the screen and stays there.
If this message is not eventually replaced by the proper contents of the document, your PDF
viewer may not be able to display this type of document.
You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by
For more assistance with Adobe Reader visit http://www.adobe.com/support/products/
Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Mac is a trademark
of Apple Inc., registered in the United States and other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and o
Ok, something is happening, and it isn't what you'd expect.
How are you looking at these forms
* Are you on Mac or Windows?
* Are you looking at the forms in your web browser, or something else?
* What is the web browser you are using?
* Do you have Adobe Reader on the system?
Are you running Linux, or using a non-Adobe PDF viewer (such as the inbuilt tools in Chrome or Firefox)?
That message typically appears when you try to display an XFA (LiveCycle) form and the software can't understand it - which implies that you're not seeing it inside Adobe Reader.
The new PDF viewer Built in to FireFox 19 and above PDF.js is Only a viewer it doesn't for now do forms, and may never seems Adobe is putting in stumbling blocks
On PC the Adobe PDF Viewer works On Windows Machines just Fine.
I am using Windows so this should not be the problem.
I downloaded the latest Adobe reader from the web site just incase ours was too old so this should have solved the problem according to the H.M.R.C. message I got.
Thanks anyway for your help.
In answer to your question,
1) I am using Windows.
2) I am using the web browser
3) I have Google chrome
4) I had Adobe but it was an older version so, as per H.M.R.C. message, I downloaded the latest version in case that was the problem.
Many thanks for your response
Ok, Google Chrome is the problem. It shows PDF files WITHOUT using Adobe Reader. To use Adobe Reader you will need to save the PDF file first; you can do this when it appears with the message "If this message is not eventually replaced..." Click the Save icon in the floating toolbar and save to your desktop.
NOW open the PDF, with Reader. It should work correctly.
It works wonderfully.
Sorry to trouble you but it was driving me crazy.
Mank thanks again