uninstall your flash player: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
then re-install: http://get.adobe.com/flashplayer/
p.s. untick mcafee unless you're certain you want it.
thanks for that - very helpful. I am guessing that if I dont untick mcafee - it wont be as successful as I need the uninstall/reinstall to be? sorry if you think I am being dense but I really am not very technical (and wishing I'd bought an applemac instead of a pc...)
if you can let me know - i'd be grateful.
i don't know that mcafee will screw anything up, including this fix, but it's notorious for being bloated and slow and causing unintended problems. (and, there are better free products available.)
i'd prefer adobe didn't try to piggyback any (especially what i consider inferior) software onto its excellent products.
and, given adobe's attempt to piggyback unwanted software, i hate that it's opt-out instead of opt-in.
thanks so much for that - i'll follow your instructions.
Also if you want to give me any recommendations on your mentioned 'better free products' i would be very grateful for that.
Thanks again - have a good evening
And of course, trying to download the unistaller, it was blocked by something called smartscreen filter...
i hate pcs.
thanks for all your help though - much appreciated.
turn off that filter: http://support.microsoft.com/kb/930168
i like avast antivirus: http://www.avast.com/en-us/free-antivirus-download
they'll keep trying to convince you to pay for more extensive protection but just keep opting for the free version.