6 Replies Latest reply: Oct 9, 2013 9:22 PM by Dayle_Thomas

Customer gets email invoice when order created via API???

Matt-e360 Feb 27, 2013 11:39 AM

We're testing an integration with Xero.com that creates invoices in BC when they're created in Xero (matched on email address). It seems to work pretty well, but what we've noticed is that when the invoice is created in BC, the customer is automatically sent an email copy of the invoice without us doing anything. Is there anyway to stop this?

1. Re: Customer gets email invoice when order created via API???

Sidney Mitchell Feb 28, 2013 10:52 AM (in response to Matt-e360)

Hi Matt,

I'm not sure unfortunately if there is an option to prevent these emails from triggering.

Please raise a case with support directly so we can investigate this further for you.

http://helpx.adobe.com/contact.html

Kind regards,
-Sidney
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2. Re: Customer gets email invoice when order created via API???

SassyWeb Mar 24, 2013 10:40 AM (in response to Matt-e360)

Hi Matt,

I'm curious if the problem with sending by BC the email invoices after creating order (Order_CreateUpdate) was some kind of bug of BC account You were using, or
maybe You found the way how to force the BC by API to mail the invoice to the client without making any paymant (without using call Order_PaymentProcess).

Please let me know what kind of parameter (or combination of parameters) of Order_CreateUpdate call cause invoice mailing to the customer.
Thanks!
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3. Re: Customer gets email invoice when order created via API???

Matt-e360 Mar 24, 2013 2:26 PM (in response to SassyWeb)

@SassyWeb - there is no parameter. The Order invoice is automatically emailed to the customer everytime we create an invoice via the API. BC support have advised that there is no way to change this. I have asked if they can give me an ETA for this fix as there is nothing in the API documentation that says that Orders created via the API will automatically be emailed to the customer.
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4. Re: Customer gets email invoice when order created via API???

Konsum Tech - Madonna Jul 24, 2013 1:13 AM (in response to Sidney Mitchell)

Hello Sidney,

If Matt is having a problem on keeping an invoice to send without doing anything well us is different. Administrator cannot receive workflow notification after Order_PaymentProcess. The customer is the only one who receives an invoice. The workflow doesn't work normally as we are expecting when using API and we cannot also use the SMS notification. We already added the workflow id as a parameter and check if that workflow uses in order. Apparently, we checked everything based on knowledge but it's not working still.

Please help.
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5. Re: Customer gets email invoice when order created via API???

Sidney Mitchell Jul 24, 2013 9:58 AM (in response to Konsum Tech - Madonna)

Hi,

If this is similar request to what Matt noted it is unfortunately a feature enhancement request. If it's slightly different and you believe there are parameters but just not working please reach direct support to help investigate.

- http://helpx.adobe.com/contact.html?product=business-catalyst

Otherwise you may want to reach out to Mario (mario@twoblokeswithapostie.com) for possible custom API workaround solutions if possible.

Kind regards,
-Sidney
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6. Re: Customer gets email invoice when order created via API???

Dayle_Thomas Oct 9, 2013 9:22 PM (in response to Matt-e360)

If the order status (option id code) being set is one that notifies the customer, an email is sent. Add a new status that has no email action.

Easy
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