9 Replies Latest reply: Feb 28, 2013 11:46 AM by rob_ashcroft RSS

    camera raw

    sparky 123 Community Member

      Cannot open camera raw in windows cs4 using cannon xsi

      thanks

        • 1. Re: camera raw
          Curt Y Community Member

          Is this a EOS Digital Rebel XSi?  If so you should be able to open images with CS4 as you only need ACR 4.4 or above.

           

          Did it work before?

          • 2. Re: camera raw
            Yammer Community Member

            As Curt says, you need Camera Raw 4.4 minimum to open the XSi's raw files, and as Camera Raw 5.x should be installed with CS4 you should not need to update. When you say "cannot open" what exactly do you mean? Do you get an error message? Does nothing happen? Please be more descriptive.

            • 3. Re: camera raw
              sparky 123 Community Member

              It says error cannot recognize files!

               

              Sent from my iPhone

               

              Thanks

               

              [spam bait removed by admin - please be careful with email signatures and autoquotes ]

              • 4. Re: camera raw
                Omke Oudeman Community Member

                It says error cannot recognize files!

                 

                 

                This usually means you have a newer RAW file format then the Raw converter in Camera Raw. But for further investigation we do need to have more details about what file you are trying to open (from which dSLR) and what version of Bridge you are using. Also in PS check About plug in to see which version of ACR you are using.

                 

                And you are aware of the fact that all contact details are send from your iPhone with this mail? You can delete it during a short period using edit if you wish so.

                • 5. Re: camera raw
                  sparky 123 Community Member

                  was not aware. How do you

                  delete info? I dont have edit showing

                   

                  Message was edited by: sparky 123

                  • 6. Re: camera raw
                    Omke Oudeman Community Member

                    was not aware. How do youy delete info

                     

                     

                    Visit the forum website, sign in and use edit

                    • 7. Re: camera raw
                      Curt Y Community Member

                      You probably can not edit info if the post has been responded to.  Will have to wait for a Moderator to come in and wipe personal info. [done -- if you flag a message for review, it'll be attended to pretty quickly ]

                       

                      Most problems with camera raw are either you have wrong ACR version, it is in wrong folder, or there are 2 versions in the folder.

                       

                      If you open a picture camera raw (even right click for jpeg) in Bridge look at the version number in upper left hand corner of window.  What is that?

                      • 8. Re: camera raw
                        sparky 123 Community Member

                        Thanks, how often do they do that?

                        • 9. Re: camera raw
                          rob_ashcroft Community Member

                          If you download the Adobe DNG convertor you achieve two things

                           

                          1. You can save 20% of file space as DNG RAW files are compressed, but without losing any of their funcionality

                           

                          2. It doesn't matter what camera you have, as you will always be able to read the DNG files.

                           

                          http://www.adobe.com/support/downloads/product.jsp?product=106&platform=Windows