2 Replies Latest reply: Feb 28, 2013 8:51 AM by John T Smith RSS

    General troubleshooting

    Elliott B. Community Member

      I'm fairly new to the Adobe suite.  I have CS6 and I have been experiencing occasional crashes of Premiere and Encore.  When the app freezes or crashes, I feel sort of lost, not knowing how to troubleshoot the issue.  Can anyone suggest a basic set of steps for troubleshooting these apps?  I would especially like to find a log file for each app if there is one.

      I know to repair disk permissions already.  With FCP 7, I remember there were some preference files that tended to get corrupted, and trashing them would help sometimes.  Is there something like that with Adobe?