7 Replies Latest reply on Mar 1, 2013 8:59 PM by AsinusAureus

    cannnot install Flash Player 11

    AsinusAureus

      I get access to virtually all contetns everywhere with my Flash 10 (Firefox, Windows 7), except that I have to click every time on the "activate plugins" red button in the left corner of the Firefox address line, but one particular site asks specifically to install Flash 11 and does not let me in otherwise.

      I'm installing it again and again, not getting any error messages, and ending on the Adobe Web-page saying that the installation was successful (I can actually see Flash 11 among my installed programs), yet no site then believes that I have any Flash installed, all suggesting that I "get Adobe Flash Player" (not even the red button appears in the addres bar to help me out).

      Strangely, once, after 1.5 hrs of re-installing, I began getting access with my Flash 11 to all sites. Yet this was gone after rebooting, so I'm back to square one.

      Thanks for any help.

        • 1. Re: cannnot install Flash Player 11
          AsinusAureus Level 1

          I've just  tried it with Google Chrome, and it works fine !

          (did not work with Internet Explorer, not only with Firefox)

          • 2. Re: cannnot install Flash Player 11
            chris.campbell Adobe Employee

            For Internet Explorer, please make sure you install the Active X version of the plugin.  For Firefox, can you navigate to both "about:support" and "about:plugins" in the addressbar and paste the contents of both pages into a reply?

            • 3. Re: cannnot install Flash Player 11
              AsinusAureus Level 1

              about:support

              \\\\\\\\\\\\\\\

              {

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                  "version": "19.0",

                  "userAgent": "Mozilla/5.0 (Windows NT 6.1; rv:19.0) Gecko/20100101 Firefox/19.0",

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                "modifiedPreferences": {

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                  "browser.cache.disk.capacity": 358400,

                  "browser.cache.disk.smart_size.first_run": false,

                  "browser.cache.disk.smart_size.use_old_max": false,

                  "browser.cache.disk.smart_size_cached_value": 358400,

                  "browser.history_expire_days.mirror": 180,

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                  "browser.places.importBookmarksHTML": false,

                  "browser.startup.homepage_override.mstone": "19.0",

                  "browser.startup.homepage": "http://www.princeton.edu",

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                  "windowLayerManagerType": "Direct3D 10",

                  "adapterDescription": "ATI Mobility Radeon HD 4250 Graphics   ",

                  "adapterVendorID": "0x1002",

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                  "adapterVendorID2": "",

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                  "driverDate2": "",

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                  "direct2DEnabled": true,

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                  "webglRenderer": "Google Inc. -- ANGLE (ATI Mobility Radeon HD 4250 Graphics   )",

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                "javaScript": {

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                  "forceDisabled": 0

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              }

              \\\\\\\\\\\\\\\\\\\

              • 4. Re: cannnot install Flash Player 11
                AsinusAureus Level 1

                about:plugins

                \\\\\\\\\\\\\\\\\\\\

                 

                Enabled plugins

                Find more information about browser plugins at mozilla.org.

                 

                Find updates for installed plugins at mozilla.com/plugincheck.

                Help for installing plugins is available from plugindoc.mozdev.org.


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                • 6. Re: cannnot install Flash Player 11
                  chris.campbell Adobe Employee

                  Can you go into your c:\windows\syswow64\macromed\flash folder and list the contents?  Firefox isn't finding/loading flash and I'd like to verify that the files are in place.

                   

                  Thanks,

                  Chris

                  • 7. Re: cannnot install Flash Player 11
                    AsinusAureus Level 1

                    Actually, now, as I re-installed it again to do that, it works. As I mentioned, this already happened once, except that now, unlike that time, it still  works even after a rebooting.

                    I guess I'll wait till it stops again, as it happened that time, and then do what you said.

                    Thanks a lot for your help.