6 Replies Latest reply on Mar 5, 2013 1:18 PM by jgdgb

    help

    jgdgb

      After installing the update flash player 11  my PC crashed when I try to watch a movie I have been in touch with customer service who advised to uninstall adobe air and flash players  after having done this it still crashes . my Case No is 0210269490

        • 1. Re: help
          VikramGaur Adobe Employee

          Hello,

           

          Welcome to Adobe Forums.

           

          Which version of Adobe Flash Player you installed recently ?

           

          Do you Windows or MAC ?

           

          Please elaborate when you say PC crashed, Do you get any Error or computer restarts ?

           

          Did you use Adobe Flash Player Uninstaller ?

           

          Thanks,

          Vikram

          • 2. Re: help
            jgdgb Level 1

            i tryed to install flah player 11

             

            i run windows 7

             

            my pc just freezes and i have to hold the power button to reboot the pc no error is given

             

            i used the program and components to remove the flash players

            • 3. Re: help
              pwillener Level 8

              What is your display adapter, device driver version & date?  See http://forums.adobe.com/thread/945765

               

              Also, can you check your Event Viewer if there is any information on that freeze?

              • 4. Re: help
                jgdgb Level 1

                my device is a ATI Radeon HD 5450

                from Advance Micro Devices, Inc.driver version is 12.100.17.0  its a beta versionand the date is 02-26-2013 yes i can look in the event viewer but i dont know what i am looking for Date: Sat, 2 Mar 2013 21:29:39 -0800

                From: forums_noreply@adobe.com

                To: jgdgb@live.nl

                Subject: - Re: help

                                                                                                Adobe Community

                                                         

                 

                                                    

                                                    

                                                         

                    Re: help

                 

                 

                    created by Pat Willener in Installing Flash Player - View the full discussion

                 

                 

                 

                What is your display adapter, device driver version & date?  See http://forums.adobe.com/thread/945765 Also, can you check your Event Viewer if there is any information on that freeze?

                 

                 

                     Reply to this message by replying to this email -or- go to the message on Adobe Community

                     Start a new discussion in Installing Flash Player by email or at Adobe Community

                • 5. Re: help
                  VikramGaur Adobe Employee

                  Hello,

                   

                  You can use Adobe Flash Player uninstaller to remove Adobe Flash Player (http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe)

                   

                  Thanks,

                  Vikram

                  • 6. Re: help
                    jgdgb Level 1

                    i reinstalled a flash player and the problem is still the same now what ?

                    Date: Tue, 5 Mar 2013 09:41:18 -0800

                    From: forums_noreply@adobe.com

                    To: jgdgb@live.nl

                    Subject: help

                     

                     

                     

                     

                     

                     

                          

                               

                               

                               

                        Re: help

                     

                     

                        created by VikramGaur in Installing Flash Player - View the full discussion

                     

                     

                     

                    Hello, You Adobe Flash Player uninstaller to remove Adobe Flash Player (http://download.macromedia.com/get/flashplayer/current/support/uninsta ll_flash_player.exe) Thanks,Vikram

                     

                     

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