2 Replies Latest reply on Feb 28, 2013 6:16 PM by chris.campbell

    adobe flash player.

    debloulou

      I go to play a video and I either get a green screen or it says I need to download adobe flash. which it says I have already. I have done everything the adobe site says to try for the last 3 hours and I just need easy to understand help.

        • 1. Re: adobe flash player.
          Jeff A Wright Adobe Employee

          Moving this discussion to the Installing Flash Player forum.

          • 2. Re: adobe flash player.
            chris.campbell Adobe Employee

            To help troubleshoot we'll need the following system information:

             

            When reporting issues with video or audio, it's also helpful to get your system hardware and driver details.  Instructions for finding this information can be found here:

             

            Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player.  I recommend trying both of the links below to see how they perform.  If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing.  You can verify the use of HTML5 by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the context menu.

             

            Thanks,

            Chris