3 Replies Latest reply on Mar 31, 2015 10:10 PM by shreya

    Bluefire Reader can't open DRM protected PDF

    nerna3899 Level 1

      I transferred a DRM protected PDF to my iPad and now I want to open it via Bluefire Reader on the iPad. When trying to open the PDF,  I get a message: " Add Account: This application is authorised with the following user accounts: (here goes my user account xxx). This item (i.e. PDF) was originally downloaded with a different user account or Adobe ID. To continue, please add that account".  I don't understand why. My Digital Editions has the same Adobe ID  as the Bluefire reader.

      When I installed Adobe Digital Editions for the first time I might have not authorised my PC straightaway but later I did that.

       

      Please help, where is the problem?

      I would very much appreciate your suggestions how to solve the problem I described.

        • 1. Re: Bluefire Reader can't open DRM protected PDF
          sjpt Level 4

          If you downloaded the PDF to the PC before authorizing your Adobe ID on the PC, then the PDF will be locked to a sort of anonymous ID that ADE uses when not authorized to a 'proper' ID.  In that case you would not be able to read the PDF on the PC any longer after authorizing ADE with your own ID, or read it anywhere else.  Unfortunately, in that case I do not think there is any way to return to a previous anonymous ID and recover access to the document.

           

          If the book was downloaded after authorizing your Adobe ID on the PC, it should be OK.  I don't know if Bluefire suffers the same as ADE and sometimes gets authorizations confused.  Try deregistering Bluefire from your ID and reregistering it.

          • 2. Re: Bluefire Reader can't open DRM protected PDF
            fbrec320942 Level 1

            So if the PDF is locked to the anonymous ID, there's absolutely nothing you can do to read the file on the Bluefire Reader app?

            • 3. Re: Bluefire Reader can't open DRM protected PDF
              shreya Adobe Employee

              It looks like your ADE was "authorized without id" at the time of book download.

              So your book has anonymous authorization credentials.

               

              Later if you authorize ADE with Adobe id, it will not help as that particular book does not get associated with new id.

               

              Book and authorization association happens only at the time of download.

               

              To solve this, Please contact your library to provide you a fresh download link for the book.