12 Replies Latest reply: Sep 4, 2013 1:13 AM by Kuon90 RSS

    GPU not available-incompatible device or display driver

    EselJaye Community Member

      Last summer I was able to use the GPU in Ae (CS6) no problem.

      This included the Simple Wire Removal tool, -that was not working yesterday but I have been provided a fix by Cycore Systems, Thanks and credit goes to another thread for the link-.

       

      Anyway, now when I open Ae (11.0.2.12) I cannot use the GPU (Preferences/Preview/Ray Tracing tells me " GPU not available -incompatible device or display driver).

      Computer is an Asus G75 -i7-3610QM @ 2.30 GHz, 16 GB RAM, Win 7HP SP1, Card is Nvidia  GeForce GTX670M -2.95 GB RAM,  driver version 314.07.

      How come it was working/recognized, very well I might add, over the summer, yet now all of a sudden it is not?

      According to http://www.adobe.com/products/aftereffects/tech-specs.html the 670 is supported for Widows and the 650M supported for Mac (Ae version: 11.0.2)

      Any suggestions?

       

      Do I roll back to the previous version of Ae when everything worked just fine?

        • 1. Re: Umm what just happened?
          Szalam CommunityMVP

          Have you perhaps updated your graphics driver since the summer? If so, try rolling back to a previous version or install the latest version if you don't have it.

          • 2. Re: Umm what just happened?
            Todd_Kopriva Adobe Employee

            The GTX 670M is not on the list of cards that After Effects will use for this feature.

             

            I presume that you used a hack to force this card to work before. If so, you're on your own; this is not supported.

            • 3. Re: Umm what just happened?
              EselJaye Community Member

              @ Todd... Hack? What hack? When I originally loaded the Production Suite my card was recognized and worked. I was not about to complain that it was not on the list but seemed to be working, very well too.

               

               

              @Szalam... I have the latest Nvidia drivers, version of Pr. I did roll back to the oldest/original video driver but no go.

              • 4. Re: Umm what just happened?
                EselJaye Community Member

                So Todd, you've accused me of hacking Ae to get my card to work, but you won't substantiate that claim?

                Tell me just how am I supposed to have "hacked" Ae?

                While I am not exactly new to the world of computing, I would not know where to begin to "hack" into Ae to "force this card to work"

                • 5. Re: Umm what just happened?
                  lasvideo Community Member

                  Calm down. What Todd is describing is a text list that tells AE that you have a CUDA card. Many folks have cards not currently supported/on this list so they use a "hack" that allows them to use that card. You are not being accused of anything bad. Many folks use this technique and Adobe is aware of its usefullness in tricking AE to support a card that is not offically supported yet. 

                  • 6. Re: Umm what just happened?
                    EselJaye Community Member

                    " ...If so, you're on your own; this is not supported..." a little difficult to read that in a positive light, but that's just me.

                     

                    So how is it done then?

                    As I'm already "not supported" by Todd/Adobe - I might as well go ahead and try doing that what I have been accused of.

                    Does it really work?

                     

                    If Adobe is aware of this... technique... why not just embrace it and allow folks to... adjust... the software according to their need? Better yet support/allow Ae to naturally use cards, like mine, that have a good wad of CUDA cores.

                    • 8. Re: Umm what just happened?
                      Kevin-Monahan Adobe Employee

                      EselJaye wrote:

                       

                      If Adobe is aware of this... technique... why not just embrace it and allow folks to... adjust... the software according to their need? Better yet support/allow Ae to naturally use cards, like mine, that have a good wad of CUDA cores.

                      Sounds like a darn good feature request. Fill out the form here: http://www.adobe.com/go/wish

                      I changed the title of your post so other folks can fix their problem by using search terms.

                      • 9. Re: Umm what just happened?
                        lasvideo Community Member

                        Man that Kevin is good at his job (one of many Im sure) 

                        • 10. Re: Umm what just happened?
                          EselJaye Community Member

                          Many thanks go to Kevin Monahan. I will fill out feature request later today.

                          Also thank you lasvideo. After a little digging I was able to find a solution not unlike the one you suggested that has restored my faith in democratic software. What surprises me is how easy it was, which underscores my curiosity as to why some Adobe personnel are not overly...forgiving of those who would push the bounds of the software. After all does that not promote growth and improvement? Better yet give reason for the next iteration? Keep a lot of people employed?

                          Bottom line here is once again I'm a happy camper.

                          Enjoy and happy computing one and all.

                          • 11. Re: Umm what just happened?
                            EselJaye Community Member

                            You know, I was just thinking if it had not been for Todd's...message to me, I would not have been aware that there was even a possibility of "forcing" my GPU to work with Ae, so, thank you Todd, I appreciate the tip.

                             

                            BTW Feature request submitted.

                            Basically asking for the fexibility to use today's hardware rather than tomorrow's, and for us to be able to provide real world feed back as to what works/sort of works/does not work. "In house testing" can only go so far. Those who are using this software every day and keep pushing the limits are the ones with the real information.

                            Back to work.

                            Again thanks to all who responded.

                            • 12. Re: Umm what just happened?
                              Kuon90 Community Member

                              Hi, I'm having the same problem.

                               

                              I read through this page carefully but still I don't see a clear way to solve the problem. The link to the article " Enable CUDA in Premiere Pro CS6 without a quadro" is a little bit too difficult for me and I don't know how to apply it to AE. But is it how you solve your problem?

                               

                              Thanks!