When you tried the HTML5 vs Non HTML5, right click on both and look at the bottom of the context menu that is displayed. Does the one that is working show "About Adobe Flash Player..."? What antivirus/firewall solution are you using?
YES. On the video that I can see it say About Adobe Flash Player.
I have Kaspersky as my virus protection.
I ran a DirectX Diagnostic report but I dont know how to attach it. Or, if it would even help. I can cut and paste but it seems really long. Let me know if it would help.
Ok, so this is one of the videos that plays fine for you. Can you give me a URL with a video that won't play, I'd like to try it out on my system.
I can NOT see these videos BUT, I can hear them. (I can see them on Chrome though)
Here is a video I can see:
I'm having the EXACT same problem. The video plays audio but no picture. When I try to change settings I'll see a faded version of the video briefly then it goes back to a blank picture.
I read your response to a different post and clicked this link:
It did not work for me.
So, I started my computer in safe mode and then clicked the link. It worked perfectly. Obviously (I think?) there is a some service or utility that is blocking flash from functioning.
The big question is, which one?
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I have fixed my issue.
Per a different thread, I deleted microsoft update KB2670838, restarted my computer, and it worked!!!!!
Thanks for the assistance Chris.
Excellent. We're reaching out to Microsoft to get this resolved.