Not enough info.
Are you on a PC or a Mac?
If a PC, don't export to MOV. Use H.264.
PC. If I export to H.264 (.MP4), FLV or MPEG2, there is no gray-white problem. However, I need to export to MOV in this case. Is there any workaround for this? What is the explanation for the problem?
With the problematic MOV, these players play it without a problem (white is always white):
- Media Player Classic Home Cinema
- Windows Media Player
- iTunes internal player
These players display white in graphics as RGB 237-237-237 and white in video as 255-255-255:
- QuickTime Player
Seems like a QT problem. You say you need it, but it may turn out you just can't use it.
I would like to understand how this is possible. How can the graphics contain same color as background in one player but different in another player? Surely there is just one layer on the video file, right?
I am producing my video for a studio with their specs and I should know what is going on in the video I send them. Thanks!
How can the graphics contain same color as background in one player but different in another player?
This is why you don't use software players for QC. They can and do affect the signal.
I found out more about this. First the remedy:
If you are using Windows and an NVIDIA card, you may see weird gray instead of gray. And weird patterns within the gray may appear, also the difference between white and gray will be difficult to understand. Today, this happened to me on QuickTime, VLC, and "Media Player Classic - Home Cinema".
Go to NVIDIA Control Panel -> Video -> Adjust video color settings. There you have Dynamic range Limited. Change that to Full 0-255. The gray will change to white!
I still don't understand exactly how, as explained in my first example/question, the white #FFFFFF box could turn to gray while at the same time the filmed white background was still white (even when the limited NVIDIA setting). It is as if there can be some magical white with a hidden parameter which would override the NVIDIA Limited Dynamic range setting. To me both whites seem to be #FFFFFF but somehow the Limited Dynamic range setting reveals otherwise.
Why on earth they would limit the dynamic range by default is beyond me. Thanks for that solution though, I've been wondering about that for ages.
That's it, distriller! Thanks a lot!
I have 2 exactly same Dell screens here, and if change the NVIDIA settings for one of them, it works great for the selected and still looks grey on the other one.
Seriously, thank you. I changed color settings in the project, on objects and everything...wasted hours now
Thanks so much for this answer. I have been making myself crazy trying to figure out why a .mov created in Adobe Animate went dark when converting to .mp4 for Captivate 8. It was not on my radar screen that the problem could with my graphics card and not something wacky in the conversion process. Kudos to you!