2 Replies Latest reply on Mar 3, 2013 10:05 AM by 123goliath321

    PSE 10 Appcrash

    123goliath321 Level 1

      When I open PSE 10, I receive a pop up indicating "program not responding" and closes the program.  When I check for details, I get:

       

      Problem signature:

        Problem Event Name:                        APPCRASH

        Application Name:                             PhotoshopElementsEditor.exe

        Application Version:                           10.0.0.0

        Application Timestamp:                     4e70c16d

        Fault Module Name:                          WinTab32.dll_unloaded

        Fault Module Version:                        0.0.0.0

        Fault Module Timestamp:                  4e694df7

        Exception Code:                                  c0000005

        Exception Offset:                                6e915678

        OS Version:                                          6.1.7601.2.1.0.256.48

        Locale ID:                                             1033

        Additional Information 1:                  0a9e

        Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789

        Additional Information 3:                  0a9e

        Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789

       

      I looked for the forum and found this suggested solution, but that didn't work for me:

       

      Try it after resetting the preferences of your PSE app. Visit this URL for resetting the preferences: http://helpx.adobe.com/photoshop-elements/using/undo-redo-cancel-actio ns.html#restore_default_preferences

       

      I think after resetting the preferences PSE should work fine.

       

      Thank you so much for any help you can offer me.

       

      Kim

        • 1. Re: PSE 10 Appcrash
          99jon Adobe Community Professional & MVP

          Your link is broken. The editor saved prefs often get corrupted. This is because PSE saves your settings each time you close the application. Problems can sometimes occur if you don’t let the program close properly or if you launch another application too quickly whilst closing down Elements. You may need to rebuild the editor preferences to resolve any conflicts. To begin, close Elements.

           

          Hold down the Ctrl+Shift+Alt keys and simultaneously click on the Edit button on the welcome screen. After a few seconds release the three keys and look behind the welcome screen by closing it. Alternatively hold down the three keys whilst  clicking on the desktop icon for the Editor or PhotoshopElementsEditor.exe in the Programs folder. Keep holding down all three keys for a few seconds; then release. You should get the settings option.

           

          When you see a pop up box with the words: Delete Adobe Photoshop Elements Settings File?

           

          Click on Yes

           

          Then wait whilst Elements rebuilds the preferences.

           

           

          • 2. Re: PSE 10 Appcrash
            123goliath321 Level 1

            Thank you! I had to do this a few times, but the third time was the charm.

             

            Kim