Can you please post a link to your project? We can't tell exactly what's happened from your post.
On the webserver its running fine for being partially completed. http://dirtyhumanoids.com/publish/web/TonalpohualliAndTheEyeOfProvidence.html
It's crashing within Animate on all 3 copies.
- Copy 1 was created and saved before last upgrade (no .
- Copy 2 of this file was created before the update and saved a few times before and after the upgrade.
- Copy 3, is just trying to figure out what went wrong with copy 2. BTW, Copy 1 is also having the same issue.
The only thing I can think of that I might have messed up on was creating a picture into a symbol much late in the project.
I wish I knew how to video record my desktop so you could analysis my Edge Animate.
Unfortunately, the error message you're getting is pretty generic. Can you ZIP up all of the project files for all three copies and send that to me via Creative Cloud, DropBox, Google Drive, or a similar service? You can send me a private message if you want to keep the assets private.
Some Good News for now. I started to do what you asked; find the files to all 3 copies, zip them up, etc... During that process, I may have stumbled upon the problem. It appears to be a file tree problem on my end. All three copies are possibly sharing to the same /publish/web folder therefore confusing Animate.
I thought I could resolve the above problem by making 3 new folders for each copy of the animation, reopen each copy, change the 'publish setting' to the new folders. However, once I saved the new changes, and reopened the file, the publish settings would default back to the original parent directory.
Thank you for your help.
How do I private message you? The address in the email says noreply.
Please send an email to my account. Thank you again.
If you click on my name in this thread, it should bring you to a profile page. From here, you should be able to select "send private message" and then shoot me a message via the system.