2 Replies Latest reply on Mar 4, 2013 7:58 AM by John T Smith

    Help

    ecochick1234

      I cant load video which is a MP4 file nor can I archive my existing photos as each time I try to it starts and then tells me to try again. This is the only place I have these photos is there a way of copying them all?

        • 1. Re: Help
          Steve Grisetti Adobe Community Professional

          If you want us to help you, you'll definitely need to provide more information.

           

          Which version of the program are you using? What operating sytem are you using? Have you ensured you have the latest version of Quicktime, per the program's requirements?

           

          What model of camcorder is your video coming from and what resolution is it? Did you use Premiere Elements' Add Media tools to get the video from the camcorder to your computer?

           

          How fast is your processor? How much RAM do you have? How much free, clean, defragmented space is on your C or main hard drive?

          • 2. Re: Help
            John T Smith Adobe Community Professional & MVP

            These questions below may be for a different product... but the information you need to supply is the same, for the products you use

            .

            More information needed for someone to help... please click these links and provide the requested information

            -Information FAQ http://forums.adobe.com/message/4200840

            -Effective questions http://forums.adobe.com/thread/416679

            -How to get help quickly http://forums.adobe.com/thread/419406