Adobe keeps crashing

[Guest]

Hi All,

We are running Adobe Design Studio CS3 on Win7 64bit machine.

The applications were fine for a long time then recently they have started to crash alot, I have included

the two event logs that we receive (bottom of page)

When it doesnt completely crash I get the message:

"You cannot use this product at this time. You must repair this problem by uninstalling the product and reinstalling this product or by contacting your IT administrator or Adobe support."

We have uninstalled and reinstalled as many as 5 times already and cannot tolerate any more wasted time.

Adobe support were obviously of no help and told me the product was too old to help with, I should have known from

the last two issues we have had that they could not help with. I will blog about my disappoinments later though not here!

The event logs (x2 different ones):

Log Name:      Application

Source:        Adobe Version Cue CS3

Date:          01/03/2013 15:07:20

Event ID:      3

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      MILL104.millauto.local

Description:

AssetServicesCS3: class vcfoundation::base::VCIllegalState: IVCPipeServer already closed

Trace: (null)

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Adobe Version Cue CS3" />

    <EventID Qualifiers="49152">3</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2013-03-01T15:07:20.000000000Z" />

    <EventRecordID>523351</EventRecordID>

    <Channel>Application</Channel>

    <Computer>MILL104.millauto.local</Computer>

    <Security />

  </System>

  <EventData>

    <Data>AssetServicesCS3</Data>

    <Data>class vcfoundation::base::VCIllegalState: IVCPipeServer already closed

Trace: (null)</Data>

  </EventData>

</Event>

Log Name:      Application
Source:        Application Hang
Date:          01/03/2013 15:43:24
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MILL104.millauto.local
Description:
The program Photoshop.exe version 10.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1890
Start Time: 01ce169376b8e79a
Termination Time: 0
Application Path: C:\Program Files (x86)\Adobe\Adobe Photoshop CS3\Photoshop.exe
Report Id: bd8bcadf-8286-11e2-8d76-50e549430683

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-03-01T15:43:24.000000000Z" />
    <EventRecordID>523353</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MILL104.millauto.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Photoshop.exe</Data>
    <Data>10.0.0.0</Data>
    <Data>1890</Data>
    <Data>01ce169376b8e79a</Data>
    <Data>0</Data>
    <Data>C:\Program Files (x86)\Adobe\Adobe Photoshop CS3\Photoshop.exe</Data>
    <Data>bd8bcadf-8286-11e2-8d76-50e549430683</Data>
    <Binary>430072006F00730073002D0074006800720065006100640000000000</Binary>
  </EventData>
</Event>

[kglad]

see if this version cue info helps you: http://www.clearps.com/photoshop-forum/index.php/t/68302/

[Mylenium]

It looks like you are using server-based user profiles in a domain, which is/ was never officially supported by any Adobe apps and can cause all sorts of issues when the licensing system or the programs themselves try to store config data. Make the profiles local.

Mylenium

[Guest]

Update: So far using the link provided - I checked all the applications in the suite until I found one that gave me the deactivate option on the license.

I deactivated the machine properly and uninstalled the entire suite again. I have now reinstalled the suite excluding - CUE as per the link.

We are running two other machines with the same setup but different licenses on the domain fine. The profiles are local (on the machine) but their authorisation to the network are controlled by a DC

So far so good I will keep you updated...

Thanks you for your responses so far!

[kglad]

you're welcome.

[Guest]

OK failed same issue has reoccurred today!

"You cannot use this product at this time. You must repair this problem by uninstalling the product and reinstalling this product or by contacting your IT administrator or Adobe support."

anymore ideas?

[kglad]

contact adobe support:  www.adobe.com/support/chat/ivrchat.html

[Guest]

Unfortunateley that was the first thing I did, I got passed through two different guys and explained the story twice to be told that live chat support is only for the latest version of the adobe suite and that I would need to use the community forums for help.

Needless to say my response to this was less than polite!

Anyone have an email address for adobe support?

[kglad]

sorry about that.  i see in your first message you mentioned you already went that route.

you're going to get the same response via email,chat and phone.

between any of your previous uninstalls and re-installs did you run the adobe cs cleaner and clear your preferences?  if not, you should give that a try:

unintall

run the cleaner:  http://www.adobe.com/support/contact/cscleanertool.html

make sure your preferences have been cleared:  http://helpx.adobe.com/creative-suite/kb/remove-creative-suite-3-preferences.html

then reinstall

pray

test

[Guest]

ok will do, thank you

Ill keep the post updated as always

[umerp17868369]

Hi Guys

any luck with the above issue?

i am having similiar issue. I have installed windows from scratch and installed Adobe suite it works for couple of days with no issue and then today one of the staff having issue.

The program Photoshop.exe version 15.2.2.310 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1638

Start Time: 01d05ce42fffb88c

Termination Time: 37576

Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

Report Id:

previously we had local profile and it was crashing and now its server based so nothing working for me? any idea how did you fix this??

thanks

regards- Umer