-
1. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
John T Smith Mar 4, 2013 3:48 PM (in response to "JP")Can't give any direct help... but 2 things stand out
AuthorCore means the error is generated by a code module licensed from Sonic... and those errors are notorius for being difficult, since the Sonic modules give out (from what I have read) errors that may, or may not, be reported back to the Adobe interface with any degree of accuracy
But... FileSpec makes me think of some saved messages that MAY help
As well as the below, right click the program icon and select Run as Administrator, which is NOT the same thing as running the computer with the Administrator account, and which fixes several "odd" problems... To create a two layer DVD (or a BluRay?), you MUST have Encore set to use the Run as Administrator option
.
Run as Administrator http://forums.adobe.com/thread/969395
.
Odd Errors http://forums.adobe.com/thread/670174
.
Long File Names or odd characters cause problems
Read http://forums.adobe.com/thread/588273
And #4 http://forums.adobe.com/thread/666558
And This Message Thread http://forums.adobe.com/thread/665641
-
2. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
"JP" Mar 5, 2013 2:06 PM (in response to John T Smith)Thanks for the effort.
As it turned out neither of those things were the problem, but your suggestions started the mental wheels a-grinding and that grinding resulted in me recalling that I had forced the system to retranscode the video files.I was grasping at straws, but in looking into that I noticed that the TRANSCODE STATUS displayed in the Project window was greyed out and completely inaccessible.
So I deleted the original media and associated timelines, reimported and relinked the media, and clicked BUILD with the transcodes set to "Automatic" and everything worked perfectly.
Problem solved.Perhaps some Encore guru on the Adobe staff knows and will explain what happened, but I don't have a clue. I'm just pleased that the problem is solved.
-
3. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
Stan Jones Mar 5, 2013 2:18 PM (in response to "JP")The staff gurus have not visited us for a while...
I'm guessing that you transcoded outside Encore? Or in some fashion did something Encore was not privy to. By redoing it, you got Encore back in touch with the correct files. Or some such... lol.
Congrats on finding a way to fix this!
-
4. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
"JP" Mar 5, 2013 3:01 PM (in response to Stan Jones)Thanks.
I wonder why the gurus aren't lurking in the forums. I suspect that Adobe believes it has the market sewn up, but I just love and am very loyal to the other products I use that have active user forums with active vendor expert participation. I have no loyalty to products that do not participate in their forums and will switch to any nearly competative product in a heartbeat if the company that makes it shows it cares about or is working to stay informed of its customers problems with its products.
Now stepping down from soapbox.
I actually did the re-transcode inside Encore, by right clicking on the TRANSCODE STATUS link, then clicking RETURN TO ORIGINAL. I then, and this were I suspect the problem lay, chose my own transcoding parameters from Encore's pull-down list. As I write this it occurs to me that maybe what I chose produced files too big to fit on the disk, but that seems unlikely because if the problem were that the files were too big, Adobe's error message would have been something like "FILES TOO BIG TO FIT ON DISK" and not half a paragraph of uninformative techno-speak
Thanks again for your effort.JP
-
5. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
Stan Jones Mar 5, 2013 3:26 PM (in response to "JP")The "revert to original" and transcode is the correct way. And yes, total content larger than disk size gets an error message that is pretty clear and specific.
Adobe staff presence on forums varies quite a bit. Often staff participate on their own time. Participation still seems pretty active on the Premiere forum. Encore is an odd product, I think in part because it is so reliant on the licensed sonicauthorcore (and therefore not subject to Adobe action).
-
6. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
John T Smith Mar 5, 2013 3:29 PM (in response to "JP")>wonder why the gurus aren't lurking in the forums
A bit over a year ago, there was some discussion of release dates... as I remember, there was a link to the Adobe CEO saying there would now be a once a year release of major updates... with a point-5 release one year after a completely new version, and that new version every other year
If that holds true... my GUESS is the relevant staff is hard at work on CS6.5 with very little time for forum lurking
-
7. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
cloud-123 May 29, 2013 12:22 AM (in response to Stan Jones)i have the same problem too! i did "revert to original" and transcode again but still the same. I also tried to delete the original media and associated timelines, reimported and relinked again, the error still there and not allow me to build the DVD! please help @@
-
8. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
Stan Jones May 29, 2013 5:57 AM (in response to cloud-123)I just don't know much about this error. Given how much you did, I would create a brand new project and try again. You can use "import as menu" your menus from the previous project. I don't believe the psd's themselves will be a problem.
-
9. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
jarue1409 Jun 3, 2013 2:14 PM (in response to "JP")I am having this same issue. This is on a 3/4 Million dollar project and the menu navigation is very complex and took me several days to create. Therefore i would prefer not to have to rebuild this entire project. I have reverted to original and re-transcoded, this did not work. I have cleaned cache, i have done everything i can possibly think. Can anyone help me with this any further?
-
10. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
Stan Jones Jun 3, 2013 2:37 PM (in response to jarue1409)While you won't get any more or less help, I would start a new thread. If you are not getting this precise error as quoted at the top, I'd definitely start a new thread.
Please post a screenshot of your flowchart.
Can you tell where in the build the error occurs?
Yes, revert/retranscode and cleaning the cache might have helped. But the fact that it didn't does not tell us much.
Trouble shooting does risk the project.
I would do a "save as" in an attempt to save version before more troubleshooting.
-
11. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
jarue1409 Jun 3, 2013 2:45 PM (in response to Stan Jones)It is the same exact error as stated at the beggining of the thread here.
Also I am unable to save a new version of the project.
I Will post a flowchart of my porject shortly.
I am working from an Xsan, would this effect encore at all? Should i just be working locally?
I just tried an transcode with different setting and the program crashed.
-
13. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
Stan Jones Jun 3, 2013 3:03 PM (in response to jarue1409)I am working from an Xsan, would this effect encore at all? Should i just be working locally?
Permissions have been problems for Encore generally. Even local/external drives.
I'd look at this.
Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x
-
14. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
"JP" Jun 3, 2013 3:51 PM (in response to jarue1409)To ask what may be a stupid question - are you SURE you "cannot save a new version of the project"?
I have found that it takes a VERY long time to do a SAVE AS. Given that I'm usually working on fairly short pieces with mayby 30 minutes of media total, I feel that taking upwards of 15 minutes to save is a long time especially since Encore displays no progress meter or even "working" icon of any kind (not on my Mac; not on my PC). My rule of thumb is that doing a SAVE AS will take about 60% as long as the length of the media in the project, so 60 minutes of media will take 35 to 40 minutes.
It sounds as if you are working on a project with much more than 30 minutes of media. You may simply be running out of patience before the job gets done. If you haven't already, start a SAVE AS and go to lunch. You might be surprised to find it is done when you get back.As I understand what is going on, Encore is not simply saving a new control track. During a SAVE AS it duplicates ALL the media into a new folder. Recreating a lot of media takes a lot of time. It also takes a lot of HDD space, so be sure you have enough before you start.
JP
-
15. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
jarue1409 Jun 3, 2013 3:58 PM (in response to "JP")I was actually patient and after about an hour or so it did save a new version.
I made a custom compression for transcoding and will update you all when i find out if this works.
-
18. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
Stan Jones Jun 3, 2013 5:56 PM (in response to "JP")I have found that it takes a VERY long time to do a SAVE AS.
...
As I understand what is going on, Encore is not simply saving a new control track. During a SAVE AS it duplicates ALL the media into a new folder.
Good point re the time it takes. This varies a lot, however, as Encore does not copy media that is outside its project folder, but only transcodes done in Encore (using Encore or AME), which are saved inside these folders. This also means that times can vary with hard drive speeds.
A great feature request is providing a meaningful progress indicator - similar to the build progress with stage and progress within stage.
-
19. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
Stan Jones Jun 3, 2013 7:30 PM (in response to jarue1409)I cannot see the detail, but this is very extensive (as you said). What are the rectangles [x's below] between menus?
Sorta: Menu ---->xxxx------>xxxx------>Menu etc
Any chance you have exceeded the DVD limit to 1gig of menus etc.?
-
20. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
Stan Jones Jun 3, 2013 7:30 PM (in response to jarue1409)Do you have subtitles?
-
21. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
jarue1409 Jun 3, 2013 9:30 PM (in response to Stan Jones)From the main menu it goes to a second menu that say include "x" file or no do not include "x" file, there are 4 different "x" files so there is a total of 16 ways to play the video.
Yes i do have subtitles.
And to add to this a little background...last week this burned fine. I opened it today and it was corrupt.
-
22. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
Stan Jones Jun 4, 2013 5:47 AM (in response to jarue1409)And to add to this a little background...last week this burned fine. I opened it today and it was corrupt.
What changed?
The "creating subtitles" behind the error message suggests looking at anything that changed in the subtitles.
And yes, nothing may have been changed, but something "changed."
Very complicated project, and not one I would want to start over.
I do nto use "Save As" as a way to backup Encore projects (because mine are not that hard to start over, and some many things break Encore projects, I don't trust Save As!), but I hope you did! I'd pick up at a previous one that worked.
-
23. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
GoProjectFilms Jun 17, 2013 12:18 PM (in response to jarue1409)Hi there,
did you resolve the issue? I am getting the exact same error message.
I haven't tried this yet, but I think I might have to give all subtitles a 5 frame minimum distance between each other. Sometimes Encore doesn't like it when you have subtitles back to back… but sometimes it works.
Let me know if you were able to resolve the issues please.
Thanks!
-
24. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
GoProjectFilms Jun 17, 2013 12:37 PM (in response to GoProjectFilms)OK, I just deleted the subtitle track and re-imported the subtitle txt file and the 'line 214' error message did not appear anymore. Of course now I have a different error message
-
25. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
GoProjectFilms Jun 17, 2013 1:06 PM (in response to GoProjectFilms)sorry for triple posting, but I think more and more that the whole issue it indeed related to Encore not liking that some of my Subtitles are back to back with 0 frames/space in between.
After I deleted the subtitle tracks (I have English and Spanish) and re created them, the line 214 error went away, but instead I got the error message below.
I deleted the video and audio file and suddenly I got the red subtitle overlap for all the subtitles that are back to back and Encore showed up the exclamation mark on the left next to "subtitle 1:" … I re-imported the video+audio file and added it back to the timeline with the existing subtitles and the exclamation mark and red overlap marks went away, but upon re-building, the same error appeared.
So I gave all subs some space and the error went away.
I have 7 short films on this disc and they all have some subtitles that are back to back. I will go ahead and give them all some space and then hoepfully no error messages will appear. Will keep you guys posted…
PS: If you get the red overlap marks, you can right click and choose "Fix Gaps" to have Encore create gaps automatically.
-
26. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
Stan Jones Jun 17, 2013 1:23 PM (in response to GoProjectFilms)Let us know. For Bluray subtitles, help says the gap is mandatory. No statement about DVD. What is your project?
In any event, I'd try the gap!
-
27. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
GoProjectFilms Jun 17, 2013 1:34 PM (in response to Stan Jones)It's a DVD project and I knew that for BD the gaps are required, but didn't know that Encore might also not like it when your DVD subs don't have gaps.
Bottom line: I fixed all gaps and re-built and no errors!
NOTES: It only highlighted the subtitle gaps as an error after I temporarily removed the Video file. So remove your video file and click anywhere in your subtitle track… now suddenly you get the exclamation mark and the red overlap marks. Right click subtitle tracks and fix gaps. Add video file back in (it automatically goes to 00:00:00:00) and rebuild. Worked for me.
-
28. Re: Suddenly this - "Internal Software Error:/....../FileSpec.cpp, line 214"
Stan Jones Jun 17, 2013 2:05 PM (in response to GoProjectFilms)Thanks for reporting!







