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1. Re: downloading
Pattie F Mar 4, 2013 4:45 PM (in response to pownkie3)Do you have adequate hard disk space available?
Pattie
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2. Re: downloading
Scott V Mar 4, 2013 5:35 PM (in response to pownkie3)Hellow Pownkie3
To add to what Pattie mentioned, are you downloading just images or other file formats too? Are you downloading to an external drive? If so I would suggest to dowload your images to your main hard drive. Since you stated it stops at the same point of 604 files, can you isolate that one particular problematic file? Could that file be damaged?
We will be looking into this for you
Thanks
Scott
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3. Re: downloading
pownkie3 Mar 4, 2013 5:55 PM (in response to pownkie3)Oh yes...I have plenty of space available.....what I'm trying to do is what the prompt says....to archive these files, but it won't finish it......
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4. Re: downloading
Scott V Mar 4, 2013 6:20 PM (in response to pownkie3)We are looking into this for you as we hopefully will have a solution for you soon
Thanks
Scott
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5. Re: downloading
Amreek.. Mar 4, 2013 11:07 PM (in response to pownkie3)Do you see any error messaage or it just stops?
To investigate this we would have to look at the error logs -
Start your download and if it stops again send us the Log.txt file placed here
WIN : C:\Users\<Username>\AppData\Roaming\com.adobe.px.Downloader.<some-number>\Local Store\
MAC : /users/<username>/Library/Preferences/com.adobe.px.Downloader.<some-number>/Local Store/
You can email me the log.txt file at asinghpa@adobe.com
Thanks
Amreek




