7 Replies Latest reply on Mar 12, 2013 7:08 AM by fdm2000

    Need help installing latest Flash Palyer in WinXP SP3

    fdm2000

      I had previous versions of Flash Player and there was no problem. I have no problem downloading and when I install the application I'm told that the installation was successful. Here is the problem:

       

      1. I cannot find the program anywhere on my hard drive when I conduct a file/folder search.

       

      2. My browser is Firefox v 19.1 with the following plugins and extensions:

      Browser 1.6.8.0;ADBlock Plus; Do Not Track Me;IEView

       

      3. I have Java enabled

       

      Is there something that I am doing wrong or not doing that prevents Flash Player from effectively installing?

       

      Would sure appreciate any suggestions or input.

       

      Mary

        • 1. Re: Need help installing latest Flash Palyer in WinXP SP3
          chris.campbell Adobe Employee

          Hi Mary,

          Can you go to the "about:plugins" page in Firefox's address bar and past the contents into a reply?

           

          Thanks,

          Chris

          • 2. Re: Need help installing latest Flash Palyer in WinXP SP3
            fdm2000 Level 1

            Thanks for the response Chris,

             

            Here is the contents of about:plugins:

             

            Enabled plugins

            Find more information about browser plugins at mozilla.org.

            Find updates for installed plugins at mozilla.com/plugincheck.

            Help for installing plugins is available from plugindoc.mozdev.org.


            Shockwave Flash

            File: C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_6_602_171.dll
            Version: 11.6.602.171
            Shockwave Flash 11.6 r602
            application/x-shockwave-flashAdobe Flash movieswf
            application/futuresplashFutureSplash moviespl

            Foxit Reader Plugin for Mozilla

            File: C:\Program Files\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll
            Version: 2.2.3.111
            Foxit Reader Plug-In For Firefox and Netscape
            application/pdfAcrobat Portable Document Formatpdf
            application/vnd.fdf

            Coupons Inc., Coupon Printer Manager

            File: C:\Program Files\Mozilla Firefox\plugins\npCouponPrinter.dll
            Version: 4.0.2.0
            Coupons, Inc. Coupon Printer DLL
            application/couponsinc-printer-pluginCoupons, Inc. Gecko Print Manager
            application/couponsinc-printer-plugin-v404Coupons, Inc. FireFox 3.x Print Manager

            Silverlight Plug-In

            File: c:\Program Files\Microsoft Silverlight\5.1.10516.0\npctrl.dll
            Version: 5.1.10516.0
            5.1.10516.0
            application/x-silverlightnpctrlscr
            application/x-silverlight-2

            Foxit Reader Plugin for Mozilla

            File: C:\Program Files\Mozilla Firefox\plugins\npFoxitReaderPlugin.dll
            Version: 1.0.1.1117
            Foxit Reader Plug-In For Firefox and Netscape
            application/pdfAcrobat Portable Document Formatpdf

            Windows Media Player Plug-in Dynamic Link Library

            File: C:\Program Files\Windows Media Player\npdsplay.dll
            Version: 3.0.2.629
            Npdsplay dll
            application/asxMedia Files*
            video/x-ms-asf-pluginMedia Files*
            application/x-mplayer2Media Files*
            video/x-ms-asfMedia Filesasf,asx,*
            video/x-ms-wmMedia Fileswm,*
            audio/x-ms-wmaMedia Fileswma,*
            audio/x-ms-waxMedia Fileswax,*
            video/x-ms-wmvMedia Fileswmv,*
            video/x-ms-wvxMedia Fileswvx,*

            Windows Genuine Advantage

            File: C:\Program Files\Mozilla Firefox\plugins\npLegitCheckPlugin.dll
            Version: 1.7.69.2
            1.7.0069.2
            application/WGA-pluginnpLegitCheckPlugin*
            • 3. Re: Need help installing latest Flash Palyer in WinXP SP3
              chris.campbell Adobe Employee

              Hi Mary,

              Firefox reports that Flash Player (reported as Shockwave Flash) is installed at C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_6_602_171.dll.

               

              Are you having problems viewing Flash content?  If so, try disabling your browser add-ons and try again.

               

              Thanks,

              Chris

              • 4. Re: Need help installing latest Flash Palyer in WinXP SP3
                fdm2000 Level 1

                Chris,

                 

                I found the .dll where you indicated it was located. The odd thing is that whenever I try to open a video with Flash Player a popup tells me that I need to download and install Flash Player?

                 

                I will try disabling all my plugins and extensions and search for a video using Flash Player and get back with result.

                 

                Mary

                • 5. Re: Need help installing latest Flash Palyer in WinXP SP3
                  fdm2000 Level 1

                  I am more confused than ever - I have disabled all active plugins and whenever a web site requires flash player I get a popup window asking me to download the latest version of Adoble Flash Player 34 bit.

                   

                  I am at a loss now - so many web sites are dependant on Flash Player and no apparent alternative exists!

                   

                  Mary

                  • 6. Re: Need help installing latest Flash Palyer in WinXP SP3
                    chris.campbell Adobe Employee

                    When disabling your active plugins, did you also disable the Shockwave Flash plugin?   If so, please re-enable it to see if that helps.

                    • 7. Re: Need help installing latest Flash Palyer in WinXP SP3
                      fdm2000 Level 1

                      Yes Chris, I had disabled Shockwave Flash 11.6.602.171 and Shockwave for Director

                      10.11.16.

                       

                      Will enable and see if this helps - will get back.

                       

                      I sincerley appreciate your interest and patience in the quest for resolution.

                       

                      Mary