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Hello,
I have a new computer. I can install photoshop 11 and it works fine. When I try to install premiere elements, it starts loading the installer and quickly stops, giving me only a window with status of the windows installer (same screen you see if you run msiexec). This is win7 64 bit. I have used this install disc on one other win 7 machine and installed both photoshop/elements fine, so there is nothing wrong with the disc. I get the same problem if I try to download a trial version of elements. I have directx 11, however as another test I started install on another machine with directx11 and it was working. So... I'm not sure what is preventing the install. Any insight would be appreciated. Thanks
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Make sure your system meets the spec requirements:
http://www.adobe.com/products/premiere-elements/tech-specs.html
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It meets the requirements, but the directx could be an issue? My video card is 11 and Elements needs 9 or 10 compatibility, so I don't know how to be sure my video card is 9/10 compliant. I also had an error when trying to install the directx 9.0c file available on Microsoft website. And, a couple other applications that need directx 9 or 10 are having install problems. However, I did test elements on another directx 11 computer and install got started. So I'm not sure if this is the issue.
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Hi kring222,
You dont have to worry about the Direct X compatibility as your Graphics Card can handle all Direct x version till 11. Try creating another Admin User account and try installing there.
Please let me know if that works for you or not.
Regards,
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Thanks for the suggestion but I'm still getting the same message. It start to load windows installer then a window pops us with text starting with
Windows ® Installer. V 5.0.7601.17514
msiexec /Option <Required Parameter> [Optional Parameter] ........ and other test similar to display from msiexec.
I get this message whether I install from disc or a downloaded trial version.
However only certain programs are a problem. I was able to install Photoshop and quite a few other applications. The difference between Photoshop and Premiere Elements could be a clue.
Thanks
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Could you please try the following steps:
1. Take a back-up of the following two files by copying these some place else & then remove these from the following location:
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\PDAppFlex-app.xml
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\PDAppFlex.swf
2. Run the installation of your application again
If this doesn't resolve your issue, please revert and you may please copy the files back.
thanks.