24 Replies Latest reply: Mar 8, 2013 1:17 PM by ignacio197 RSS

    Photoshop CS5: OpenGL disables as soon as I open a document

    ignacio197 Community Member

      Hi all,

       

      I am experiencing a problem I dont understand with Photoshop CS5 ever since I bought a

      new monitor two weeks ago.

       

      I had a 17 inch Dell monitor and Nvidia card with 500MB of RAM and everything was working

      fine.

       

      I bought a 27 inch Dell U2713HM two weeks ago. I noticed that the OpenGL option in Photoshop

      was disabled, and hence I could not rotate the canvas easily. I thought it could be the graphics

      card having only 500MB of RAM available, and since I was now running at 2560 x 1440 resolution,

      that more RAM was needed for operations such as rotate. So I went and bought an Nvidia

      GTX630 with 4GB of RAM. Still it did not fix the problem and there is nothing I can do to activate

      the OpenGL option.

       

      If I open Photoshop, I can see in the preferences that the card is recognized fine, and I can play

      with the amount of RAM I want to leave free. However, as soon as I open a document or I create

      a new one (even as low as 100px by 100px) the option is disabled and photoshop complains that the

      document is not OpenGL enabled. If I go back to the 17 inch monitor, this new graphics card

      works also fine. So I dont think it has anything to do with the graphics card.

       

      I have updated all the drivers for the graphics card, mother board and everything available.

       

      Any ideas of why this is happening ? Its a bit of a shame, that with this bigger nicer monitor I

      cant take full advantage of some of the features of Photoshop. It also makes the zoom and another

      things go a bit non-smooth.

       

      Thanks,

       

      Ignacio

        • 1. Re: Photoshop CS5: OpenGL disables as soon as I open a document
          Curt Y Community Member

          Do you have another GPU as well? Like an Intel onboard unit?  If so disable it. 

           

          It is set up to run 3 monitors so seems like one 27 in should be no problem.

          • 2. Re: Photoshop CS5: OpenGL disables as soon as I open a document
            ignacio197 Community Member

            Mmm, I dont know. Its worth a check. I will do it later.

            Thanks!

            • 3. Re: Photoshop CS5: OpenGL disables as soon as I open a document
              Curt Y Community Member

              What OS?  You can see all the info with Win OS by clicking on Help/system info.  In Mac think that is in About Photoshop.

              • 5. Re: Photoshop CS5: OpenGL disables as soon as I open a document
                Curt Y Community Member

                How much RAM?  Do you have at least a 300 watt power supply.  THat is minimium recommended for new card.

                • 6. Re: Photoshop CS5: OpenGL disables as soon as I open a document
                  ignacio197 Community Member

                  I have 4GB of RAM as well as in the graphics card, and the power supply has 350 watt (I will double check this later when at home).

                  • 7. Re: Photoshop CS5: OpenGL disables as soon as I open a document
                    ignacio197 Community Member

                    I cant find any other GPU in the mother board and the power supply is 560 watt. I have been trying more things but nothing

                    seems to work. I am lost with this one.

                    • 8. Re: Photoshop CS5: OpenGL disables as soon as I open a document
                      ignacio197 Community Member

                      Well, I just found out something more weird. I lowered the resolution of the monitor from 2560x1440 to 1920x1200,

                      and now when photoshop is open and I open a document, all the 3D controls are enabled and I can play with the settings,

                      but still when I try to rotate the canvas photoshop shows the 'only works with OpenGL enabled documents'.

                      • 9. Re: Photoshop CS5: OpenGL disables as soon as I open a document
                        Chris Cox Adobe Employee

                        Can you post the contents from Help -> System Info ?

                        • 10. Re: Photoshop CS5: OpenGL disables as soon as I open a document
                          ignacio197 Community Member

                          Hi Chris,

                           

                          Here it is.

                           

                          I can see here that it says

                           

                            Video Card Memory: 0 MB

                           

                          Is this the problem ? I can see however in the 3D section of the Preferences

                          total available VRAM: 4066

                           

                          Thanks!

                           

                          Adobe Photoshop Version: 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch]) x32

                          Operating System: Windows XP 32-bit

                          Version: 5.1 Service Pack 3

                          System architecture: AMD CPU Family:15, Model:3, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3

                          Physical processor count: 2

                          Processor speed: 3000 MHz

                          Built-in memory: 3295 MB

                          Free memory: 1801 MB

                          Memory available to Photoshop: 1639 MB

                          Memory used by Photoshop: 70 %

                          Image tile size: 1028K

                          Image cache levels: 5

                          Display: 1

                          Display Bounds:=  top: 0, left: 0, bottom: 1440, right: 2560

                          Video Card Number: 1

                          Video Card: NVIDIA GeForce GT 630

                          Driver Version: 6.14.13.1407

                          Driver Date: 20130210032028.000000-000

                          Video Card Driver: nv4_disp.dll

                          Video Mode: 2560 x 1440 x 4294967296 colores

                          Video Card Caption: NVIDIA GeForce GT 630

                          Video Card Memory: 0 MB

                          Photoshop scratch has async I/O enabled

                          Scratch volume(s):

                            C:\, 158,9G, 103,4G free

                           

                           

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                             ADM 3.11x01

                             Angled Strokes 12.0

                             Average 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

                             Bas Relief 12.0

                             BMP 12.0.2

                             Camera Raw 6.7

                             Chalk & Charcoal 12.0

                             Charcoal 12.0

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                             Cineon 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

                             Clouds 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

                             Collada 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

                             Color Halftone 12.0.2

                             Colored Pencil 12.0

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                             Conté Crayon 12.0

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                             Crop and Straighten Photos 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

                             Crop and Straighten Photos Filter 12.0.2

                             Crosshatch 12.0

                             Crystallize 12.0.2

                             Cutout 12.0

                             Dark Strokes 12.0

                             De-Interlace 12.0.2

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                             Maximum 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

                             Mean 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

                             Measurement Core 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

                             Median 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

                             Mezzotint 12.0.2

                             Minimum 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

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                             Mosaic Tiles 12.0

                             Multiprocessor Support 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

                             Neon Glow 12.0

                             Note Paper 12.0

                             NTSC Colors 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

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                             Photoshop 3D Engine 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

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                          • 11. Re: Photoshop CS5: OpenGL disables as soon as I open a document
                            Curt Y Community Member

                            Is this the problem ? I can see however in the 3D section of the Preferences

                            total available VRAM: 4066

                            Operating System: Windows XP 32-bit

                             

                            3D will not work with XP op. sys.

                            • 12. Re: Photoshop CS5: OpenGL disables as soon as I open a document
                              Chris Cox Adobe Employee

                              > Video Card Memory: 0 MB

                               

                              Yes, that would be part of the problem.

                              • 13. Re: Photoshop CS5: OpenGL disables as soon as I open a document
                                ignacio197 Community Member

                                Thanks for your replies. I can certainly try windows 7.

                                 

                                Just to check, if I swap monitors again (back to the 17 inch one),

                                I can still see

                                  Video Card Memory: 0 MB

                                 

                                however I can use the rotate option and everything seems

                                to work fine.

                                 

                                Anyhow, why does photoshop see 0MB for the graphics card.

                                Is this due to some incompatibility ?

                                 

                                Thanks,

                                 

                                Ignacio

                                 

                                 

                                 

                                Adobe Photoshop Version: 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch]) x32

                                Operating System: Windows XP 32-bit

                                Version: 5.1 Service Pack 3

                                System architecture: AMD CPU Family:15, Model:3, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3

                                Physical processor count: 2

                                Processor speed: 3000 MHz

                                Built-in memory: 3295 MB

                                Free memory: 1851 MB

                                Memory available to Photoshop: 1657 MB

                                Memory used by Photoshop: 70 %

                                Image tile size: 1028K

                                Image cache levels: 5

                                Display: 1

                                Display Bounds:=  top: 0, left: 0, bottom: 1024, right: 1280

                                Video Card Number: 1

                                Video Card: NVIDIA GeForce GT 630

                                Driver Version: 6.14.13.1407

                                Driver Date: 20130210032028.000000-000

                                Video Card Driver: nv4_disp.dll

                                Video Mode: 1280 x 1024 x 4294967296 colores

                                Video Card Caption: NVIDIA GeForce GT 630

                                Video Card Memory: 0 MB

                                Photoshop scratch has async I/O enabled

                                Scratch volume(s):

                                  C:\, 158,9G, 103,4G free

                                • 14. Re: Photoshop CS5: OpenGL disables as soon as I open a document
                                  ignacio197 Community Member

                                  Just to add more info on the graphics card memory:

                                   

                                  Type: DDR3

                                  Size: 4096 MB

                                  • 15. Re: Photoshop CS5: OpenGL disables as soon as I open a document
                                    Chris Cox Adobe Employee

                                    0 MB for the video memory is probably a bug in the driver software.

                                    You need to contact NVidia and get their help to figure out how the driver is malfunctioning.

                                    • 16. Re: Photoshop CS5: OpenGL disables as soon as I open a document
                                      ignacio197 Community Member

                                      Ok, I will give that a go and see how it goes. I will post any progress here for completion.

                                       

                                      Thanks!

                                      • 17. Re: Photoshop CS5: OpenGL disables as soon as I open a document
                                        ignacio197 Community Member

                                        One more test. I have gone back to my old NVIDIA 8800GT with 500MB of memory and Photoshop does

                                        recognize the 500 MB this time. But the rotate functions do not work although I can see the OpenGL functions

                                        enabled in the preferences. So I am guessing that 500MB is not enough to have these functions enabled on a

                                        2560x1440 screen resolution, because in the 17 inch monitor I can rotate the canvas with no problem.

                                        I dont know. Im taking back the NVIDIA 630GTX for now

                                         

                                        This wekeend I will try windows 7.

                                         

                                         

                                         

                                        Adobe Photoshop Version: 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch]) x32

                                        Operating System: Windows XP 32-bit

                                        Version: 5.1 Service Pack 3

                                        System architecture: AMD CPU Family:15, Model:3, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3

                                        Physical processor count: 2

                                        Processor speed: 3000 MHz

                                        Built-in memory: 3327 MB

                                        Free memory: 1742 MB

                                        Memory available to Photoshop: 1627 MB

                                        Memory used by Photoshop: 70 %

                                        Image tile size: 1028K

                                        Image cache levels: 5

                                        Display: 1

                                        Display Bounds:=  top: 0, left: 0, bottom: 1440, right: 2560

                                        Video Card Number: 1

                                        Video Card: NVIDIA GeForce 8800 GT

                                        Driver Version: 6.14.13.1407

                                        Driver Date: 20130210032028.000000-000

                                        Video Card Driver: nv4_disp.dll

                                        Video Mode: 2560 x 1440 x 4294967296 colores

                                        Video Card Caption: NVIDIA GeForce 8800 GT

                                        Video Card Memory: 512 MB

                                        Photoshop scratch has async I/O enabled

                                        Scratch volume(s):

                                          C:\, 158,9G, 102,8G free

                                        • 18. Re: Photoshop CS5: OpenGL disables as soon as I open a document
                                          Chris Cox Adobe Employee

                                          You're on XP, where very little GPU code works - and Photoshop isn't detecting the needed capabilities from the driver (otherwise it would list them in the system info log).

                                          • 19. Re: Photoshop CS5: OpenGL disables as soon as I open a document
                                            ignacio197 Community Member

                                            Ok, thanks for the reply. Windows 7 it is then. I will write down if this solves the problem when I have it up and running.

                                            • 20. Re: Photoshop CS5: OpenGL disables as soon as I open a document
                                              Curt Y Community Member

                                              Win7 is good, also it you can bump RAM to 8 gig it will help a lot.  Many are going for 16 now.

                                              • 21. Re: Photoshop CS5: OpenGL disables as soon as I open a document
                                                ignacio197 Community Member

                                                Yes, I will try. At least I would be able to see the full 4GB I have now rather than the 3 and a bit that XP sees

                                                • 22. Re: Photoshop CS5: OpenGL disables as soon as I open a document
                                                  ignacio197 Community Member

                                                  Just to have a complete thread in case this is of use to anyone.

                                                   

                                                  I have installed Windows 7 64bit.

                                                   

                                                  I have returned the NVIDIA 630GT and I am back with my original NVIDIA GeForce 8800 GT

                                                  and 500MB of RAM. I am using my 2560x1440 screen resolution on the 27 inch Dell U2713HM.

                                                   

                                                  Everything works perfectly fine now. Much faster and smoother transitions. The rotate function

                                                  works perfect. I can see now in the System Info how the OpenGL options show up. I never

                                                  knew they were supposed to be there!

                                                   

                                                  So thanks for the tips, they really helped! Off to drawing .......

                                                   

                                                   

                                                  Adobe Photoshop Version: 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch]) x64

                                                  Operating System: Windows 7 64-bit

                                                  Version: 6.1

                                                  System architecture: AMD CPU Family:15, Model:3, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3

                                                  Physical processor count: 2

                                                  Processor speed: 3000 MHz

                                                  Built-in memory: 4095 MB

                                                  Free memory: 2236 MB

                                                  Memory available to Photoshop: 3443 MB

                                                  Memory used by Photoshop: 60 %

                                                  Image tile size: 132K

                                                  Image cache levels: 4

                                                  OpenGL Drawing: Enabled.

                                                  OpenGL Drawing Mode: Normal

                                                  OpenGL Allow Normal Mode: True.

                                                  OpenGL Allow Advanced Mode: False.

                                                  OpenGL Crash File: Not Detected.

                                                  OpenGL Allow Old GPUs: Not Detected.

                                                  Video Card Vendor: NVIDIA Corporation

                                                  Video Card Renderer: GeForce 8800 GT/PCIe/SSE2

                                                  Display: 1

                                                  Display Bounds:=  top: 0, left: 0, bottom: 1440, right: 2560

                                                  Video Card Number: 1

                                                  Video Card: NVIDIA GeForce 8800 GT

                                                  Driver Version: 9.18.13.1407

                                                  Driver Date: 20130209000000.000000-000

                                                  Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

                                                  Video Mode: 2560 x 1440 x 4294967296 colors

                                                  Video Card Caption: NVIDIA GeForce 8800 GT

                                                  Video Card Memory: 512 MB

                                                  Photoshop scratch has async I/O enabled

                                                  Scratch volume(s):

                                                    Startup, 111,6G, 82,4G free

                                                  • 23. Re: Photoshop CS5: OpenGL disables as soon as I open a document
                                                    Chris Cox Adobe Employee

                                                    Glad you got it all working.  And I suspect that you'll be happier overall with Win7 (once you get over the UI changes and turn off UAC).

                                                     

                                                    But don't forget to install the Photoshop updates - you're back to 12.0.0.

                                                    • 24. Re: Photoshop CS5: OpenGL disables as soon as I open a document
                                                      ignacio197 Community Member

                                                      Thanks for the reminder.

                                                       

                                                      Ah, I just did. Didnt know you could control those anoying confirmation messages Thanks !