7 Replies Latest reply on Apr 13, 2013 11:13 PM by pwillener

    Install of new update fails

    dennis95123

      In the name of God, why can't I use cut and paste....................................................

       

      Running Windows 7 and Internet Explorer 9

       

      I have been trying to install the latest version of Flash Player and have been unsuccessful through more than 10 attempts.

       

      This started when I tried to run a video and received a message stating that I need to install the latest Flash Player.  It had a link to do the installation.  I clicked on the link and did the install.  I received a message stating that the install completed successfully.  I tried to run the video again and received the same message about having to install the update.

       

      I went to site adobe.com and located a topic for Help near the bottom of the page, with 5 options following it.  One of the options was titled "Flash Player installation help'".

       

      I clicked on this option and this took me to "http://helpx.adobe.com/flash-player.html."

       

      Step 2 here stated:  "The Flash Player version and OS of your computer are displayed in the box below."

       

      The indicated box was blank. 

       

      So after getting to this same point many times, I looked through the Program Files and Program Files (x86) folders on my system and Flash Player didn't show up anywhere.  So, where did the installation of Flash Player put the product?

       

      So, I went on to Step 3 titled:  "Solve Flash Player Issues, if any."

       

      This had an option for installation issues and I clicked the option for "windows".

       

      This took me to this site:  "http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html".

       

      Under a topic named "General Information" are 5 items.  I have verified all of these items are correct numerous times.

       

      The next topic is "download Issues".  The first item is to insure that Active Scripting is enabled.  I followed the instructions and it is, and was, enabled.  The next item is to download and install Flash Player. Again.

       

      I did so.  I got the notice the install is finished and this page is displayed:  http://www.adobe.com/m/cdc/consumerchannel.html

       

      I click anywhere on this page and I am taken to:  http://www.adobe.com/m/cdc/consumerchannel_download.html?sdid=KBYNG

       

      I got a blank page with a yellow bar at the bottom asking if I want to run or save PSE11.exe from "Platformdl.adobe.com."  This module, PSE11.exe is 1 gigabyte in length.  I have never heard of this module, the name seemed suspicious and the size doesn't seem reasonable.  I have not allowed this installation to run.

       

      Please tell me how to complete this installation so I can get on with my life.  Is it as simple as installing PSE11.exe and I have been shooting myself in the foot all these many, many hours by not doing so?  But as I stated, the page that presented this module for down load had no instructions so I didn't know if it was safe or not.

       

      Thank you for your help,

       

      Dennis Fleming

      [email address removed]

       

      Message was edited by: dennis95123

       

      Message was edited by: dennis95123